Verastar - Avoid at all costs - destroy your mental health | Glassdoor.co.uk
Pros
  • "You don't work weekends or bank holidays" (in 6 reviews)

  • "Great place to work where they really care about their staff" (in 5 reviews)

Cons
  • "long hours that are not flexible" (in 13 reviews)

  • "9-6 (40 hour week) quite long hours for office work" (in 5 reviews)

Employee Review

Employee Review

"Avoid at all costs - destroy your mental health"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Renewals in Northenden, England
Current Employee - Renewals in Northenden, England
Doesn't Recommend
Negative Outlook
Disapproves of CEO

I have been working at Verastar full-time (More than a year)

Pros

Home time !
I must enter at least 5 words but I don’t have that many positives

Cons

Management drive you so far into the ground , don’t listen , only care about themselves and their commission. Will remove people who are weak links. Several members have staff have left the renewals team since I’ve been there over a year due to mental health problems caused by the management !

If you are I’ll they ring you constantly until you come in.

Sick note ? They don’t care they carry on ringing.

Bad pay.

Management laugh if you have any type of mental health problem.

HR drag you in a room with management and interrogate you as to why your stressed or have mental health problems making it worse.

One member of staff was on the sick for 6 months and harassed her to the point she could no longer return

Advice to Management

Get a new job that doesn’t involve speaking to humans at all.

Verastar Response

25 Feb 2019 – Human Resources Manager

Hi,

Thank you for taking the time to leave your review. We are disappointed to hear of your negative experience as a Renewals advisor, as we endeavour to ensure all our representatives have a... More

Other Employee Reviews

Other Employee Reviews

  1. Helpful (1)

    "Excellent company to work for!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Trainer in Hamilton, Scotland
    Current Employee - Business Trainer in Hamilton, Scotland
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Verastar full-time (Less than a year)

    Pros

    Great place to work where they really care about their staff

    Cons

    No pay when off sick

    Verastar Response

    10 Jan 2019 – Human Resources Manager

    Hi,
    Thank you for taking the time to leave such a positive review. It's lovely to hear you enjoy the vibrant working environment.
    Keep up all the great work!


  2. "Not a safe environment - QA Team/Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Verastar part-time

    Pros

    - some staff (mainly entry level) are helpful

    Cons

    - Sales staff are free to call you with abuse any time they disagree with your work, people have actually left this role as a result of threats of violence
    - Walk through a sales floor and you'll hear managers boo'ing you and sales staff hurling abuse. QA senior management wont stick up for you - previous management would 100% however newly appointed think that if you're receiving this attention it's your fault and it means you're doing your job wrong... very unsupported
    - Filed HR statements surrounding the above and received a lovely letter back to say it had been "filed" but there was no investigation
    - Senior QA management launched complaints against staff members for swearing but their conduct is wholly inappropriate all the time to say the very least
    - Unprofessional attitude from senior QA/SS management - standing around necking their partners and grabbing bums isn't exactly a good office environment
    - Seen QA/SS senior management come to work with children to log onto computer, leave for the day then come back to log off (abusing time card system), then a few days later issue late forms and warnings to staff for getting in less than 5 minutes late when they've stayed over an hour late the day before
    - Very poor pay: 18k-20k for a specialised QA role working 9AM-6PM

    Advice to Management

    Actually investigate QA/SS Senior management instead of replying "email the HR inbox- we have policies that this review is breaching". Nobody manages the HR mailbox and i've witnessed staff being sacked for whistleblowing.

    Verastar Response

    25 Feb 2019 – Human Resources Manager

    Hello,

    Thank you for taking the time to leave a review.

    We are very concerned regarding the issues you have raised, as they go against a number of our Company policies and procedures. As such... More

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