Former Employee - Customer Servicein Northenden, England
Doesn't Recommend
Negative Outlook
No Opinion of CEO
I worked at Verastar full-time for more than a year
Pros
Hometime. Weekends. Bank Holidays. Pay day.
Cons
Toxic blame culture. Never seen so many stressed and unhappy people in one place.
Treated like a child by managers who can't do the job themselves.
No sick pay, no bereavement pay, poor wages .
Horrible place.
Thank you for taking the time to leave your review.
We are sorry to hear of your negative experience as a Customer Service Advisor, as we endeavor to ensure all our representatives have a positive experience when working at Verastar.
We are always looking at way to improve for both current and existing staff. Therefore, we would like to look into the points you have raised, if you could please provide further details to our HR Department (HR@verastar.co.uk)
Kind regards,
Verastar
Hi,
Thank you for taking the time to leave a review.
We are pleased to hear you found the working hours and benefits beneficial, however are sorry to hear if your feeling toward customer service. We would like to confirm our aim is to always provide the best level of Customer Service.
We would like to take this opportunity to thank you for your service.
Kind regards,
Verastar
Former Employee - Customer Service Advisorin Hamilton, Scotland
Doesn't Recommend
Negative Outlook
Disapproves of CEO
I worked at Verastar full-time for less than a year
Pros
The people that work within the company.
Cons
The company provides terrible services, with poor staff training which creates numerous issues constantly with customers accounts.
The management do not care at all about the staff and just want to meet their targets.
No one knows what they are doing which is just creating more issues for the company.
They are stuck in the past with their systems and very backwards regarding issues.
Hi,
Thank you for taking the time to leave a review.
We are disappointed to hear of your negative experience as a Customer Service Representative, as we endeavour to ensure all our representatives have a positive experience when working at Verastar.
We are always looking at way to improve for both current and existing staff. Therefore, we would like to look into the issues you have raised, if you could please provide further details to our HR Department (HR@verastar.co.uk)
We would like to take this opportunity to thank you for your hard work and wish you every success in the future.
Verastar
Employee Review
"Horrible"
I worked at Verastar full-time for more than a year
Pros
Hometime. Weekends. Bank Holidays. Pay day.
Cons
Toxic blame culture. Never seen so many stressed and unhappy people in one place. Treated like a child by managers who can't do the job themselves. No sick pay, no bereavement pay, poor wages . Horrible place.
Verastar Response
November 28, 2019 – Human Resources Manager
Thank you for taking the time to leave your review. We are sorry to hear of your negative experience as a Customer Service Advisor, as we endeavor to ensure all our representatives have a positive experience when working at Verastar. We are always looking at way to improve for both current and existing staff. Therefore, we would like to look into the points you have raised, if you could please provide further details to our HR Department (HR@verastar.co.uk) Kind regards, Verastar
Other Employee Reviews
"Money hungry"
I worked at Verastar full-time
Pros
No weekends, competitive salary, good benefits
Cons
No customer service, cover up many internal errors which customers have to pay for.
Verastar Response
November 28, 2019 – Human Resources Manager
Hi, Thank you for taking the time to leave a review. We are pleased to hear you found the working hours and benefits beneficial, however are sorry to hear if your feeling toward customer service. We would like to confirm our aim is to always provide the best level of Customer Service. We would like to take this opportunity to thank you for your service. Kind regards, Verastar
"Wouldn’t Recommend"
I worked at Verastar full-time for less than a year
Pros
The people that work within the company.
Cons
The company provides terrible services, with poor staff training which creates numerous issues constantly with customers accounts. The management do not care at all about the staff and just want to meet their targets. No one knows what they are doing which is just creating more issues for the company. They are stuck in the past with their systems and very backwards regarding issues.
Verastar Response
November 28, 2019 – Human Resources Manager
Hi, Thank you for taking the time to leave a review. We are disappointed to hear of your negative experience as a Customer Service Representative, as we endeavour to ensure all our representatives have a positive experience when working at Verastar. We are always looking at way to improve for both current and existing staff. Therefore, we would like to look into the issues you have raised, if you could please provide further details to our HR Department (HR@verastar.co.uk) We would like to take this opportunity to thank you for your hard work and wish you every success in the future.
Discover more reviews about Verastar.