Former Employee - Customer Service Advisorin Hamilton, Scotland
Doesn't Recommend
Negative Outlook
Disapproves of CEO
I worked at Verastar full-time for less than a year
Pros
The people that work within the company.
Cons
The company provides terrible services, with poor staff training which creates numerous issues constantly with customers accounts.
The management do not care at all about the staff and just want to meet their targets.
No one knows what they are doing which is just creating more issues for the company.
They are stuck in the past with their systems and very backwards regarding issues.
Hi,
Thank you for taking the time to leave a review.
We are disappointed to hear of your negative experience as a Customer Service Representative, as we endeavour to ensure all our representatives have a positive experience when working at Verastar.
We are always looking at way to improve for both current and existing staff. Therefore, we would like to look into the issues you have raised, if you could please provide further details to our HR Department (HR@verastar.co.uk)
We would like to take this opportunity to thank you for your hard work and wish you every success in the future.
Hi,
Thank you for taking the time to leave a review.
We are pleased to hear you found the working hours and benefits beneficial, however are sorry to hear if your feeling toward customer service. We would like to confirm our aim is to always provide the best level of Customer Service.
We would like to take this opportunity to thank you for your service.
Kind regards,
Verastar
Thank you for leaving a review,
We are always looking at way to improve for both current and existing staff. Therefore, we would like to look into the points you have raised, if you could please provide further details to our HR Department (HR@verastar.co.uk)
Verastar
Employee Review
"Wouldn’t Recommend"
I worked at Verastar full-time for less than a year
Pros
The people that work within the company.
Cons
The company provides terrible services, with poor staff training which creates numerous issues constantly with customers accounts. The management do not care at all about the staff and just want to meet their targets. No one knows what they are doing which is just creating more issues for the company. They are stuck in the past with their systems and very backwards regarding issues.
Verastar Response
November 28, 2019 – Human Resources Manager
Hi, Thank you for taking the time to leave a review. We are disappointed to hear of your negative experience as a Customer Service Representative, as we endeavour to ensure all our representatives have a positive experience when working at Verastar. We are always looking at way to improve for both current and existing staff. Therefore, we would like to look into the issues you have raised, if you could please provide further details to our HR Department (HR@verastar.co.uk) We would like to take this opportunity to thank you for your hard work and wish you every success in the future.
Other Employee Reviews
"Money hungry"
I worked at Verastar full-time
Pros
No weekends, competitive salary, good benefits
Cons
No customer service, cover up many internal errors which customers have to pay for.
Verastar Response
November 28, 2019 – Human Resources Manager
Hi, Thank you for taking the time to leave a review. We are pleased to hear you found the working hours and benefits beneficial, however are sorry to hear if your feeling toward customer service. We would like to confirm our aim is to always provide the best level of Customer Service. We would like to take this opportunity to thank you for your service. Kind regards, Verastar
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I have been working at Verastar full-time for more than a year
Pros
Monday to Friday job working only 1 in 8 Saturdays
Cons
No sick pay, poor pay, not enough staff, no over time pay for working weekend
Verastar Response
December 20, 2019 – Human Resources Manager
Thank you for leaving a review, We are always looking at way to improve for both current and existing staff. Therefore, we would like to look into the points you have raised, if you could please provide further details to our HR Department (HR@verastar.co.uk)
Discover more reviews about Verastar.