1. Helpful (1)

    "Money hungry"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Account Manager 
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Verastar full-time

    Pros

    No weekends, competitive salary, good benefits

    Cons

    No customer service, cover up many internal errors which customers have to pay for.

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    Verastar Response

    November 28, 2019Human Resources Manager

    Hi, Thank you for taking the time to leave a review. We are pleased to hear you found the working hours and benefits beneficial, however are sorry to hear if your feeling toward customer service. We would like to confirm our aim is to always provide the best level of Customer Service. We would like to take this opportunity to thank you for your service. Kind regards, Verastar

  1. "Putting colleagues at the heart of our business"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - CHIEF MARKETING OFFICER 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Verastar full-time for more than a year

    Pros

    I’ve been at Verastar for just over a year and what has really impressed me is the passion, drive and determination the senior leadership team has in creating a brilliant place to work for all our colleagues. We’re on a journey, just like every other business, but already I’ve been part of great initiatives being delivered across employee benefits, wellbeing, culture and reward and recognition. Plus the new head office in Sale is awesome. It really is an exciting time to be part of Verastar and I am passionate about ensuring our colleagues are absolutely at the heart of the business. And we all know the quote about happy colleagues making for happy customers!

    Cons

    I haven’t really experienced any yet but I know the business is working hard to improve those areas where we know we can do more.

  2. Helpful (1)

    "It's a job"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Care Administrator in Sale, England, England
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Verastar full-time for more than 5 years

    Pros

    It's a job. There are some great people there. They are aware that it is generally not a good place to work and are making efforts to improve.

    Cons

    I'm sure there are many who have had a positive experience, but in the side of the business I was part of, it's just a chaotic mess. At advisor level, you are often subjected to poorly thought out decisions by upper management and project managers (again, some of them are brilliant). There are a lot of people who fiddle with processes without considering all the consequences of the changes they are making. This leads to ineffective and, in many cases, completely broken processes. Customers get incredibly annoyed that their issues are not being resolved, and advisors take the flak. Staff turnover is high, the training is poor, so it's common for advisors to get stuck, not having the knowledge or support to fix the customers' issues. A common approach is to just 'wing it' and get the customer off the phone, leaving the next advisor to deal with the customer's building frustration.

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