Employee Review

  1. 2.0
    Former Employee, more than 5 years

    It's a job

    Jan 26, 2021 - Customer Care Administrator in Sale, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    It's a job. There are some great people there. They are aware that it is generally not a good place to work and are making efforts to improve.

    Cons

    I'm sure there are many who have had a positive experience, but in the side of the business I was part of, it's just a chaotic mess. At advisor level, you are often subjected to poorly thought out decisions by upper management and project managers (again, some of them are brilliant). There are a lot of people who fiddle with processes without considering all the consequences of the changes they are making. This leads to ineffective and, in many cases, completely broken processes. Customers get incredibly annoyed that their issues are not being resolved, and advisors take the flak. Staff turnover is high, the training is poor, so it's common for advisors to get stuck, not having the knowledge or support to fix the customers' issues. A common approach is to just 'wing it' and get the customer off the phone, leaving the next advisor to deal with the customer's building frustration.

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    2 people found this review helpful
  1. 5.0
    Current Employee, less than 1 year

    Business GRaduate

    Oct 14, 2021 - Business Graduate 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great working environment. Brilliant location

    Cons

    I dont have any at all

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  2. 5.0
    Current Employee, more than 3 years

    amazing company

    Dec 3, 2021 - Business Development Manager in Manchester City Centre, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    they have the best management team , they are supportive

    Cons

    5 day working week would be amazing

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