Employee Review

  1. 2.0
    Former Employee, more than 5 years

    It's a job

    Jan 26, 2021 - Customer Care Administrator in Sale, England, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    It's a job. There are some great people there. They are aware that it is generally not a good place to work and are making efforts to improve.

    Cons

    I'm sure there are many who have had a positive experience, but in the side of the business I was part of, it's just a chaotic mess. At advisor level, you are often subjected to poorly thought out decisions by upper management and project managers (again, some of them are brilliant). There are a lot of people who fiddle with processes without considering all the consequences of the changes they are making. This leads to ineffective and, in many cases, completely broken processes. Customers get incredibly annoyed that their issues are not being resolved, and advisors take the flak. Staff turnover is high, the training is poor, so it's common for advisors to get stuck, not having the knowledge or support to fix the customers' issues. A common approach is to just 'wing it' and get the customer off the phone, leaving the next advisor to deal with the customer's building frustration.

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    2 people found this review helpful
  1. 5.0
    Current Employee, more than 8 years

    Awesome

    Jul 15, 2021 - Senior Sales Manager in Manchester, England, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    great people and place to work in

    Cons

    nothing to add at this point

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  2. 5.0
    Current Employee, more than 8 years

    Growing company

    May 11, 2021 - Advisor in Sale, England, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Company has introduced lots of great benefits over the last few years, can see the company is making lots of changes for its employees and customers for the better. Has an onsite gym Has a onsite Bar and cafe You get access too a shopping discount platform Chance to buy and sell some holidays Clear progression path Chance to work at home and in office

    Cons

    Dont really have anything bad to say about the company but would be great if they offered volunteering days for the local community and charities. Like a giving back scheme

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    1 person found this review helpful

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