worst job ever. rude management. HR need to review management. - Associate Victoria's Secret Employee Review

1.0
3 Dec 2024
Recommend
CEO approval
Business outlook

Pros

25% discount - most associate are lovely.

Cons

I feel compelled to share my past experience at VS cardiff as it has been one of the most toxic environments I have ever encountered. Unfortunately, this workplace fosters a culture of racism, inequality, and blatant discrimination. People of color are treated unfairly compared to their white counterparts, with a stark difference in how associates are handled and respected. Racist comments are disturbingly commonplace, and management does little to address or prevent them, creating a hostile and unsafe environment for anyone who isn’t white. The management team consistently demonstrates a lack of empathy and respect for their staff. They actively search for even the smallest mistakes to tarnish your reputation, especially if you’re a person of color. On the other hand, white associates are given more grace, leniency, and positive treatment, perpetuating a cycle of inequality. When you try to stand up for yourself or hold management accountable, their response is threatening and dismissive. It’s shocking that such behavior is tolerated, let alone practiced, by those in leadership positions. While they may act sweet and professional to your face, they engage in gossip and disrespectful comments behind your back, displaying an appalling level of immaturity and unprofessionalism. If you value a respectful, inclusive, and supportive workplace, I cannot recommend VS. It’s deeply disappointing to see such an environment exist in today’s world, and I hope the management takes these issues seriously and makes a genuine effort to address and correct them. Thank God I quit.

Explore other reviews about Victoria's Secret

5.0
19 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Easy retail job for beginners

Cons

long and slow hours at times

3.0
27 May 2026
Recommend
CEO approval
Business outlook

Pros

Remote, work-life balance, easily post shifts and get vto if you want it

Cons

Hours fluctuate way too much, and repetitive, brainless type of calls. You're walked all over, and have to play stupid with customers because of their "assume good intent" policy, but WOW the amount of people who take advantage of this wild. You will see hundreds of dollars refunded on numerous back-to-back orders of the same person claiming they didn't get their package, or coupons and gift cards, nonstop, with customers always complaining. The complaints from customers still in store on their treatment from store managers and supervisors are shocking, I've had calls hearing those workers yellling at customers. The type of work and level of needing to play stupid is just not for me. I also didnt care for never getting a straight answer from managers, trainers, higher-ups. Everything is always beating around the bush. One time hours were cut back a lot, and they blamed the tariffs that the president imposed, which made no sense. Come to find out from a long-term employee that it was just the usual slow time. It's a weird work environment that you just can't take seriously. If you want remote work, take it for the experience on your resume, but move on.

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