Pros
The individual contributors are incredibly smart, hardworking, and collaborative. People at the lower level care deeply about the quality of their work and about supporting one another. The team culture among peers is one of the few bright spots left. Also, thanks for the blanket instead of the bonus I was promised when I was hired, I guess.
Cons
Leadership is deeply dysfunctional and, at times, actively harmful. Directors and above frequently gossip about their own team members—sometimes even in cross-functional meetings—in an effort to shift blame and make themselves look better. A lot of the “feedback” handed down is driven more by ego than by any genuine intent to support or grow people. High performers are burning out while leadership’s friends are allowed to coast. Escalations about workload, boundaries, or broken processes are met with spin or silence—definitely not with support. There’s no transparency, no accountability, and no meaningful path forward. When I was hired, I was promised a bonus as part of my compensation package. That never materialized—and instead of communication or follow-through, we were given branded blankets. It’s a small thing, but symbolic of a much bigger issue: leadership’s tendency to make promises they have no intention of keeping. The company has become nearly unrecognizable in just six months. I used to be one of its biggest supporters and felt genuinely proud to work here. Now, like many others, I’m here for the paycheck while looking for something healthier and more stable. Layoffs have been handled poorly and dishonestly, with leadership changing the narrative depending on the audience. Some of the justifications given are so shaky they feel borderline actionable. Trust has been broken, and the company culture has become one of fear and damage control. Customers aren’t being prioritized either. New business has slowed down, and there aren’t enough resources to support existing customers properly—because ICs are too overwhelmed. It feels like we’re overpromising, underdelivering, and then acting shocked when customers churn.