Virtual College - "There's no place like home" | Glassdoor.co.uk
  1. Helpful (1)

    ""There's no place like home""

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Manager in Ilkley, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Virtual College full-time for more than 3 years

    Pros

    An absolute sense of identity and a clear vision. The people - despite being a cliche, Virtual College is a success because of the drive, innovation and motivation of it's people. Like anywhere Virtual College has it's challenges but because the leadership team are so clear on the vision people are happy go the extra mile to overcome any frustration. After leaving Virtual College and following an open and honest... discussion I was welcomed back to the company with not one ounce of hesitation - Virtual College could have made this situation very awkward but they chose not to - not something that happens every day!

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    Cons

    I can only say this because I've had the luxury of leaving and coming back but it's clear some people don't know what they've got until it's gone - I certainly experienced this. Apart from that and the expected frustration of working in such a rapidly growing organisation there's nothing that springs to mind.

    Advice to Management

    Continue taking the lead from employee suggestions. Encourage colleagues to be 100% accountable for their own success.

    Virtual College2018-09-06

Other Employee Reviews

  1. "A Fun, Caring and Creative Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Quality Standards Coordinator 
    Recommends

    I worked at Virtual College full-time for more than a year

    Pros

    • A caring company that looks after its staff above and beyond anywhere I’ve ever worked before • The freedom to alter processes’, being given the ability to be creative and offer ideas on how things could be changed for the better • Regular Company events including, celebratory events, away days and seasonal parties (Christmas, Halloween, End of Financial Year etc) as well as weekly fruit baskets and the... occasional Hamper to each office

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    Cons

    • As there are 2 buildings within Ilkley, working in some departments limits you when getting to know people around the business. • Car parking has become a bit of an issue within the last few months due to parking permits being introduced. Although there is a car park you're not guaranteed a space.

    Virtual College2019-09-24
  2. Helpful (5)

    "Great outward appearance, but not a great employee experience in IT"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Test Lead in Ilkley, England
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Virtual College full-time for less than a year

    Pros

    VC staff are largely good, hard-working people. Staff get fruit baskets weekly. Good reviews on this site. Note: HR do email staff encouraging them to leave a Glassdoor review,, so whilst these reviews are good, the number of reviews might be artificially inflated. Naturally, if employees are current, that could affect how candid the reviewer is.

    Cons

    Low morale due to the following long-standing issues: - Little or no information from the leadership team on the direction of the department to staff. This meant big projects were undertaken with no plan and as such enormous amounts of time, effort and money are wasted, which for many hard-working staff members is deflating. - Big architectural decisions made without consulting experts (the developers in the... department) has made development and stability of the software difficult. - Salary had not increased adequately as staff gained more experience and qualifications at the company. Some people in IT were hugely underpaid, despite being invaluable assets to the company. The pay for newer recruits is more in line with industry which is rather unfair. Requests were made for appropriate pay rises but not met. - No defined career path or progression. Hard-working, motivated members of staff had not had applicable skills developed for many years, despite asking during 1-2-1 sessions and appraisals. Although VC allowed staff to do courses on another e-learning site, it was not always directly relevant and had no bearing on progressing in a role. - I witnessed bullying in more than 1 team in IT, some occurring on multiple occasions over a long time. I don’t think these have been dealt with properly and for the people on the receiving end, there’s very little solace. The seating in tech is very carefully planned and basically moving desks is limited as these matters are still ongoing (when I left). - The Leadership team in IT does not have the expertise required to run the department. They are not from a technical background and the department needs someone with applicable experience. - Several middle managers in IT felt unsupported and there was a sense of hopelessness for the future if the leadership team remained the same. - Customer service received by major clients is below par. I have 15+ years of dealing with customers in many industries, and I considered VC's approach to be cavalier at best, but more often reckless. Communication is poor and I witnessed more covering up than I was comfortable with when we had committed to delivering products. - The actions/inaction of the leadership team made it completely impossible for me to get any traction with plans I had for my team. I have never struggled to add value and motivate people but with my time spent mainly firefighting and personnel issues, I had no opportunity to move us forward.

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    Advice to Management

    When middle managers are asking for help and direction, provide proper guidance. The leadership team should be there to impart advice for the benefit and welfare of employees as well as the success of the company. When seeking feedback from employees, it feels like it's a bit of a PR exercise. Listen, consider, act, or don't act but in any case communicate back. I think considerable amounts of money are... wasted on badly run projects, and employee well-being initiatives, which is nice but somewhat superficial and too frequent. Staff would feel more valued with an appropriate pay rise. Big personalities in tech (not managers) are allowed to essentially control the department this desperately needs to be addressed to keep hard-working, high calibre developers.

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    Virtual College2019-09-11

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