People First to People Last - SMB CSM Weave Employee Review

1.0
13 Mar 2026
Recommend
CEO approval
Business outlook

Pros

• flexible PTO • cool coworkers • company lunches 2x a month

Cons

Weave loves to market itself as “People First,” but that culture is long gone. Leadership is disconnected, resistant to feedback, and rarely takes accountability. Goals are constantly set without a real strategy, leaving employees to deal with broken processes, messy data, and systems that make even simple work unnecessarily difficult. Speaking up doesn’t lead to improvement but it often just gets you labeled as “not a cultural fit” and retaliation by getting written up for your attitude rather than your performance. It’s also frustrating to watch how customers are treated. Long-time clients face constant price increases while new sales are prioritized. Leadership has little interest in helping loyal customers move to newer, cheaper bundles with the same features because short-term revenue seems to matter more. If you care about transparency, accountability, or your mental health, think twice before joining.

Explore other reviews about Weave

5.0
19 May 2026
Recommend
CEO approval
Business outlook

Pros

- awesome team culture in the strat team

Cons

- snacks aren't always great, but they are decent

1.0
19 May 2026
Recommend
CEO approval
Business outlook

Pros

Decent health and other benefits Hybrid work Some great team members

Cons

Benefits have become increasingly less competitive over time. Senior leadership feels deeply disconnected from frontline teams and day-to-day operational realities. Leadership culture often leaned heavily toward visibility over trust, creating an environment where being seen sometimes felt more important than actual output. Strong micromanagement tendencies from upper leadership created unnecessary pressure and reduced autonomy for managers and teams. Urgency culture was exhausting — nearly everything was treated as critical, making it difficult to maintain healthy work-life boundaries. After-hours messages and shifting priorities were common. Decisions often felt reactive rather than strategic, which created frustration and inconsistency across teams. Employee trust did not always feel mutual, and oversight could feel excessive rather than supportive. Certain areas of management, particularly within onboarding/leadership structures, at times felt influenced by favoritism, inconsistent treatment, and cliquish dynamics rather than transparency and merit-based decision making. Collaboration across teams could feel impacted when communication and opportunities did not always appear evenly distributed. Compensation and benefits no longer felt competitive compared to similar roles elsewhere. People not employees used to be such a common phrase for Weave. You literally do not hear or see it anywhere anymore.

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