4.0
19 Dec 2023
Former employee
Wilmington, NC
Recommend
CEO approval
Business outlook
Pros
Decent pay. Work with high net worth clients. Make a difference in people's lives who need help.
Cons
The position is "premier" where you are supposed to only meet with clients who have a high net worth and walk-ins are handled by the personal bankers, that's what the job description says and management harps on but the reality is you handle any person who walks into the branch. This takes away from the "premier" experience the high net worth clients are expecting as I've had multiple clients very aggravated with their wait time because I was busy helping a walk-in talk to fraud support over a $10 transaction for an hour.