Yell - The customer losses tell the story | Glassdoor.co.uk
  1. "The customer losses tell the story"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Management in Birmingham, England
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Yell full-time for more than 5 years

    Pros

    Pay is above the market average across most roles

    Cons

    This has become an unfulfilling place to work. The staff are suffering and there has been redundancies with good people losing their jobs. There is negative press coverage and the goal posts keep moving when it comes to targets. Nonetheless, if you do well in sales you’ll be given a certificate and a bottle of wine (old school). In all seriousness the fun and purpose has disappeared and the customer cancellation... rates make you question if there is any value in what you are doing. According to the most recent set of financials published across April, May, June, the company lost 3400 more customers than it gained. That’s more than 55 for each business day so I guess the customer and sales model under the current leadership is simply not working and will soon change again. Before you think about joining here in sales , ask yourself if you know anyone under the age of 65 who actively chooses to use online business directories? ............Me neither.

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    Advice to Management

    Give the customer what they need. Sellling more of what you currently offer is not working. The productivity uplift realised by promoting ex telesales managers to senior positions is irrelevant if they are cancelling. You need smart leadership and smart products.

    Yell2019-08-07
  1. "Great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Account Director 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Yell full-time

    Pros

    Fast paced, exciting company with excellent rewards and bonus structure.

    Cons

    Could deliver more sophisticated solutions that offer greater flexibility for larger clients.

    Yell2019-09-16
  2. "New Starter Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Digital Expert in Scarborough, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Yell part-time for less than a year

    Pros

    Beyond organised, clear objectives & fantastic work life balance

    Cons

    More flexibility with part time hours

    Yell2019-09-13

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