phs Group - A true market leader | Glassdoor.co.uk
Pros
  • "well established company, great people, great products, free lunch, dress down Fridays" (in 7 reviews)

  • "Great people, good leadership who care about making a positive change for our Customers" (in 5 reviews)

Cons
  • "Terrible Service - Terrible Customer Service and Terrible Managers" (in 4 reviews)

  • "head office a little cramped & short on parking" (in 3 reviews)

Employee Review

Employee Review

"A true market leader"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee
Recommends
Positive Outlook
Approves of CEO

I have been working at phs Group full-time (More than 3 years)

Pros

The number one in the UK market place, yet manages to retain a true family feel. A great team who care about customers and colleagues in equal measure

Cons

We need to ensure our customers understand the breadth of services and capabilities we offer.... We are everywhere and offer a number of award winning services outside of our well known hygiene business

phs Group Response

17 Dec 2018 – Mark - phs team

Hello, thanks so much for taking the time to leave us a review, we appreciate all feedback we receive. It's great to hear you feel there is a family feel at phs, it's always great to read reviews... More

Other Employee Reviews

Other Employee Reviews

  1. Helpful (4)

    "Literally the worst company I’ve worked for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Management in Caerphilly, Wales
    Current Employee - Management in Caerphilly, Wales
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at phs Group full-time (More than 5 years)

    Pros

    None!
    The only good point is that due to awful staff & customer retention they have to make radical changes to survive in the medium/long term future

    Cons

    Service Delivery is non existent.

    Staff are treated appallingly - wages/benefits are poor in comparison to other companies.

    Customers are ignored and often lied to with a total lack of transparency over contract terms, pricing structure (huge variances across the same product lines) & service delivery (or lack of)

    Cliquey old boys club approach to management and interdepartmental relations.

    Advice to Management

    You’re clearly in the wrong job if you think things are heading in the right direction.

    It’s long overdue for you to conduct a review of your senior teams competencies and behaviours, try looking at some anonymous 360 feedback from direct reports, customers and other departments who interact with them. It may be valuable for you to conduct more in depth exit interviews to capture feedback and stop the avalanche of talented/ambitious employees leaving.

    phs Group Response

    7 Jan 2019 – Mark - phs team

    Hello, thank you for leaving us a review.
    We are disappointed to read your comments and that you felt you couldn't think of any pros of working at phs.
    We will escalate your comments to the senior... More


  2. "More than i expected"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at phs Group full-time (More than a year)

    Pros

    Working for phs has opened my eyes to what the company is about! - it does a lot more than sanitary bin !

    Team & manager are supportive - always willing to help you when they can.

    Cons

    Company benefits could be better

    phs Group Response

    3 Dec 2018 – Mark - phs team

    Hello, thanks very much for taking the time to leave us a review. We do a lot in our industry and you're right in what you say, a lot more than sanitary, especially this time of year where are teams... More

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