phs Group - Literally the worst company I’ve worked for | Glassdoor.co.uk
Pros
  • "well established company, great people, great products, free lunch, dress down Fridays" (in 7 reviews)

  • "Great people, good leadership who care about making a positive change for our Customers" (in 5 reviews)

Cons
  • "Terrible Service - Terrible Customer Service and Terrible Managers" (in 4 reviews)

  • "head office a little cramped & short on parking" (in 3 reviews)

Employee Review

Employee Review

Helpful (2)

"Literally the worst company I’ve worked for"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Management in Caerphilly, Wales
Current Employee - Management in Caerphilly, Wales
Doesn't Recommend
Negative Outlook
No opinion of CEO

I have been working at phs Group full-time (More than 5 years)

Pros

None!
The only good point is that due to awful staff & customer retention they have to make radical changes to survive in the medium/long term future

Cons

Service Delivery is non existent.

Staff are treated appallingly - wages/benefits are poor in comparison to other companies.

Customers are ignored and often lied to with a total lack of transparency over contract terms, pricing structure (huge variances across the same product lines) & service delivery (or lack of)

Cliquey old boys club approach to management and interdepartmental relations.

Advice to Management

You’re clearly in the wrong job if you think things are heading in the right direction.

It’s long overdue for you to conduct a review of your senior teams competencies and behaviours, try looking at some anonymous 360 feedback from direct reports, customers and other departments who interact with them. It may be valuable for you to conduct more in depth exit interviews to capture feedback and stop the avalanche of talented/ambitious employees leaving.

phs Group Response

7 Jan 2019 – Mark - phs team

Hello, thank you for leaving us a review.
We are disappointed to read your comments and that you felt you couldn't think of any pros of working at phs.
We will escalate your comments to the senior... More

Other Employee Reviews

Other Employee Reviews

  1. "More than i expected"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at phs Group full-time (More than a year)

    Pros

    Working for phs has opened my eyes to what the company is about! - it does a lot more than sanitary bin !

    Team & manager are supportive - always willing to help you when they can.

    Cons

    Company benefits could be better

    phs Group Response

    3 Dec 2018 – Mark - phs team

    Hello, thanks very much for taking the time to leave us a review. We do a lot in our industry and you're right in what you say, a lot more than sanitary, especially this time of year where are teams... More


  2. "Avoid unless you work in Sales as they are the only decently paid team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Support in Caerphilly, Wales
    Current Employee - IT Support in Caerphilly, Wales
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at phs Group full-time (More than 10 years)

    Pros

    lots of nice people do work here!

    Cons

    Terrible wage, overall pressure, regular fear of downsizing and daily stress.

    Advice to Management

    Start pushing back to the execs to get a more suitable remuneration for staff

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