wagamama - General Manager | Glassdoor.co.uk

Employee Review

Employee Review

"General Manager"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - General Manager in New York, NY (US)
Current Employee - General Manager in New York, NY (US)
Recommends
Positive Outlook
Approves of CEO

I have been working at wagamama full-time (More than 10 years)

Pros

Great company to work for, I have been with Wagamama for over 14 years and still in love with the company values and culture. We have created an atmosphere where our staff wants to come to work rather than they have to. we win together and we lose together

Cons

As yet we don't have senior managers annual celebration, but it is on the way as we are developing in USA

Other Employee Reviews

Other Employee Reviews

  1. Helpful (3)

    "Great potential, but managers ruin the job."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server
    Former Employee - Server
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at wagamama full-time

    Pros

    Can meet some cool people, free food

    Cons

    pool tips & managers overstaff so they don't need to work
    managers don't care about you or your money
    managers don't hold servers accountable for their work
    managers hide in office
    managers talk down to you and treat you like children

    Advice to Management

    go back to your roots. let your servers work hard and make money. work hard for them and make them want to work hard for you. don't talk to your employees like children, talk to them like the educated adults that they are.

    when a manager is accused of making servers uncomfortable with sexual comments, fire them.

    don't promote people who don't deserve it - make sure they are ready for management.

    ask your servers how they feel, open up conversation.

    stop trying to run the business in the us like it is in the uk. it is not the same thing. it will not work. you will keep closing down stores and failing.


  2. Helpful (1)

    "Front of House Waitress"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at wagamama part-time

    Pros

    Some great people to work with

    Cons

    Management was incredibly tough. Poor training

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