Enjoy Technology Reviews

Updated 30 Jun 2020

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3.2
55%
Recommend to a Friend
75%
Approve of CEO
Enjoy Technology CEO, Co-Founder  Ron Johnson
Ron Johnson
200 Ratings
Pros
  • "4 day work week which you can pick your shifts(in 30 reviews)

  • "Flexible schedule, four-day work week, benefits, room for growth if you show ambition and a team environment that coaches you up(in 16 reviews)

Cons
  • "Unrealistic sales goals when told it wasn’t a sales job(in 28 reviews)

  • " amp t (in 27 reviews)

More Pros and Cons
  1. "Amazing place to work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Field in Edinburgh, Scotland
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Enjoy Technology full-time for less than a year

    Pros

    Company culture, friendly people, four day work week

    Cons

    Have not come across any cons yet

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  2. Helpful (3)

    "Overhyped, but not a bad place to work."

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Liverpool, England
    Recommends
    Positive Outlook

    I have been working at Enjoy Technology full-time for less than a year

    Pros

    -4 day work week which you can pick your shifts -job is actually very easy -loads of benefits -day is managed mostly by yourself -you can explore your city and surrounding areas -good amount of holidays -good training that can be useful for yourself as well as prospective jobs -training can be fun, and often didn’t felt like a classroom, very casual feel to it -feedback to management is listened to -feedback to yourself is constructive -decent pay -you are paid for any extra hours you do if you are back late -manager at my EH (Enjoy House) is amazing and cares for the well-being, safety, and timely return of experts, but some managers are very heavy on sales -work team, including captain (manager) feels more like a group of friends than colleagues, and if you ever need help or support they’re there for you. -environment is very positive -NPS scores keep you motivated -very organised -The company actually wants feedback on what they can do to make your job better, while also improving quality of service to customers.

    Cons

    -10 hour shifts that you often end up being back late from due to travel time (sometimes this is just bad luck due to the nature of the job) -hardly any sick days -was first informed that it was not a sales job, but a customer service experience, after a while “solutions” came to be our word for sales (however, a solution doesn’t necessarily mean a sale, for example BT visits: you can get a solution by trying to knock money off of the customers bill, as well as swapping packages to cheaper ones etc) I worked in a heavy sales job in a large tech store for a while so I’m not a stranger to sales, so this doesn’t bother me. -some management in the company have completely lost sight of the actual meaning of enjoy, and only care about sales, this can mean some experts being told to go to a visit knowing full well they will be back late, which is unfair, as experts have a life and families to return to after a 10 hour day. -upper management will often give the excuse of “the clay is still wet” since they are a startup company, however, they have also said this while making big improvements -consistency with training is meh, there are some trainers who are able to keep you engaged and interested, and then there are some who feel like they are just reading a script -set unrealistic expectations when recruited, don’t believe it’s going to be this perfect dream job, it’s like any job, there’s upsides and downsides -they will use the winning together value to try and get you to feel bad for cancelling/rescheduling a visit even if it makes you late back, don’t let them, stand your ground -(not really a con but kinda in the middle, as it’s understandable)cancelling and rescheduling visits usually comes as a last resort, managers will offer to pay you over time if you go and attend the visit late, however I understand this as the company gets paid per visit, and if they cancel visits all the time, they will make no revenue and therefore no job. Overall, I’m happy working here. The job is actually very easy, especially coming from a tech background. I’ve seen a lot of negative reviews on enjoy and I don’t think a lot of them are fair, and I think this is partly due to being given this image of a perfect, well oiled machine of a job where nothing can go wrong. Then, when a visit goes over or you end up stuck in a visit it can have a massive impact on yours and your colleagues day as they will have to either pick up the slack, or you will have to play catch-up.

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  3. "Best company ever"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - HQ Role in London, England
    Recommends
    Positive Outlook

    I have been working at Enjoy Technology full-time for more than a year

    Pros

    I love working for Enjoy; it has been the best job I have ever had. I feel like Enjoy UK does really care about the people who work for the company. Our houses (EHs) have built strong communities right across the country and our customers (enjoyers) love our service: we get great feedback from them every day. Enjoy is growing fast and I think it will be a huge success.

    Cons

    Change happens very fast and communication has not always been strong, but I think it is improving. Can involve long hours but it is a startup business, and the hours always feel worth it.

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  4. "Great support and members"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Field Expert in Coventry, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Enjoy Technology full-time

    Pros

    Great pay, can be long hours , plenty of time off.

    Cons

    Sometimes because of the junction if there's a crash on motorway can be delay getting into Birmingham

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  5. Helpful (2)

    "Management don't care"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Expert in London, England
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Enjoy Technology full-time for more than a year

    Pros

    Pay isn't bad Days often completely empty so you can watch as much Netflix and Disney + as you like.

    Cons

    Unsafe - management will pressure you to go to unsafe locations just to get the numbers up. No one listens to your concerns about safety. Unsafe or missing equipment. They will sack you if you ask for better working conditions. No union. They make out they're all about kindness and winning together but they only use these against you, you can't hold management accountable. No prospect for career progression. Some managers just use catchphrases to fob you off without answering questions. Heavy sales expectations but told it's not a sales job. They say they will help you improve if you're not achieving, but they don't.

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  6. "Good pay"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Fulfilment Expert in Nottingham, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Enjoy Technology full-time

    Pros

    The pay is good and no day is the same which makes working for Enjoy interesting.

    Cons

    As the company is still growing there are changes happening all the time which some might find challenging but others might be happy to embrace

  7. Helpful (1)

    "Technical support and project developer"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Technical Support in Derby, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Enjoy Technology full-time for more than a year

    Pros

    Fast growing company, you learn every day

    Cons

    Progression doesn’t really exist unfortunately

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    Enjoy Technology Response

    January 7, 2020People Success Team

    Thank you for being such an important part of the Enjoy team! We are so happy to hear you feel like you are learning every day. We are working hard to create additional development and career paths for our people. Please be sure to share your goals and interests with your manager so you can get support in your continued growth.

  8. Helpful (11)

    "chaotic unfair management and unsustainable staff."

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Expert in London, England
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at Enjoy Technology full-time for more than a year

    Pros

    I met some really nice people who are now my friends

    Cons

    I was sold the dream of the Enjoy values HOWEVER I witnessed a lot of unfair processes and pressures from the management team which made me feel uncomfortable. A few home truths from my first-hand experience: • Enjoy Technology is not a Technology company but a ‘bespoke’ courier service. They do not develop, create or patent technology. They are a bit like the Uber of delivering electronics or installations. • You are told by the recruitment team “it’s not a sales job” when in fact it is a sales job and you'r signed unrealistic KPIs. • You have little or no time for lunch when you're out on the road and it can be a lonely place. • Experts are over worked to meet 3rd party demands by BT and EE. • I've never finished on time and I've been expected to be back on site 5 hours later. • Security really needs to be tighten. There is a fear of being robed and even burglaries. • Enjoy is not a start up anymore, stop staying that your are. • There is an ‘efficiency campaign’ led by HR causing chaos among the Experts. • The management abused their authority and status. Some also have power trip competitions among each other ; embarrassing. • It is frown upon if you challenge your leaders and there is a sense of; 'you should know your place' and 'stay in your lane'. Otherwise you will be labelled a 'trouble maker' or seen as ‘un-collaborative’, or even ‘frustrated’ and ‘resilient'. This will lead to a ‘you can’t sit with us’ attitude and you will be managed out. • There is no real progression unless you're very close with your Captain. There is definitely a ‘favoritism’ culture for those that have previously worked together at Apple. • There is a lots of resentment from those that do question the system and get knocked back. • The turnover on the People Success and Recruitment team is high. 5 people left over 6 months. And the support team have lost 5 people in the past 6 weeks. They can't all be wrong. It really could be a great place to work. I have some really good colleagues/friends. But the management team are too competitive; inexperience and really do lack empathy and 'kindness'. There really isn't much professionalism at the HQ. Feels like the blind leading the blind sometimes and no clear direction from the managers.

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  9. Helpful (6)

    "More focus on bending over for BT than Experts safety health and happiness"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Expert in Van, Wales
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Enjoy Technology full-time for more than a year

    Pros

    Good concept of a job Shift pattern can be great Interaction with customers is generally pleasant

    Cons

    *Numbers first. Your care second/Third *Lack of transparency *Told one thing and done another *Made to feel guilty if you try to voice why something is wrong. *Forced to do overtime because numbers are first *Job was promoted as phones and sit downs with a few BT fault but you are basically a BT egineer *Upper management are out to impress their shareholders so much so that they overlook issues like "The driving times are so crazy that we tend to miss out on lunch more than often" *Most of the Management in charge of the teams lack people/team management skills. *Free for all.of Apple employees and culture So company cant decide if they are customer focus or sales focused. *They dont stick to all the values they spend weeks teaching you e.g. "Winning together" means the people driving and delivering the great service should be compensated. We dont want to see newsletters about how great we are doing when we are struggling to make time for lunch or even taking a toilet break because you guys are trying to hit unrealistic numbers in ridiculous distances.

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  10. Helpful (6)

    "Over worked and incredibly stressful job for what it’s worth."

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Expert in Bristol, England
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Enjoy Technology full-time for less than a year

    Pros

    Good wage Friendly colleagues

    Cons

    Your job role is essentially a glorified delivery driver, you drive a Mercedes white van around for 10 hours a day and if you read the Story’s about how over worked and stressful their jobs are then that most likely matches to how it was at enjoy. They are constantly putting more and more pressure on your to work harder, you never have a chance for a lunch break and even if you do then you will most likely end late.

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Found 267 reviews