Enterprise Employee Reviews about "customer service"

Updated 31 Jul 2020

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3.7
65%
Recommend to a Friend
77%
Approve of CEO
Enterprise CEO Chrissy Taylor
Chrissy Taylor
54 Ratings
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Reviews about "customer service"

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  1. "Fast Pace, Fun Environment"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Management Assistant in Telford, England
    Recommends
    No Opinion of CEO

    I have been working at Enterprise full-time for less than a year

    Pros

    - Days go quick - With the right team a lot of fun in the branch - Good sales incentives to increase pay - Lots of different areas to learn i.e marketing, sales, customer service - Good progression / Benefits - Driving range of cars

    Cons

    - Long hours and Short breaks

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  2. "A good way to start your career; however, not so beneficial in the long run."

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Branch Manager in Edinburgh, Scotland
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Enterprise full-time for more than 3 years

    Pros

    There is opportunity to gain a lot of experience and skills in - Management - Leadership - Sales - Communication This job will prepare you for most other sales, admin or management jobs and is a good contribution to your CV. It will improve your resilience and stress management due to the long hours and high pressure. In addition to this, there is the opportunity to progress relatively quickly (it is common to go from trainee to manager in 2 years) and if you are given a good branch, you can make decent money. If you are able to make it to management level and stay for at least one year, then you will not be phased by many other roles in your professional career thereafter. It would be unwise to stay for too long in Enterprise, as the skills you gain further down the line become more and more specific to Enterprise and may not give you any further advantage should you wish to find another career. In addition to the other benefits, you will receive a company car once you become branch manager which is great.

    Cons

    Hours - Expect to work a minimum of 50 hours per week with 60-65 hours per week being commonplace in the summer during busy periods. Stress - (As a trainee) you will be pressured from managers to sell on almost every transaction whilst offering excellent customer service. You will spend the majority of your driving cars - delivering them to customers and the time pressure from management is intense as the workload exceeds the time you have in the day to complete it. Stress - (As a manager) you will be under constant pressure from your area manager to drive performance. You often have to take disciplinary action against your employees who do not meet performance requisites, therefore ruining relationships with your employees and lowering the overall motivation in the team. You will be expected to complete a large number of deliveries in a day, whilst you are often short of staff and vehicles. It is considered a failure in your management skills if you and your team work late - it is often impossible to complete by the end of the day. In addition to daily operations, you are expected to keep on top of a multitude of tasks such as ---- employee development, marketing, setting up new accounts, account receivables. Little appreciation - The staff above you in the company, ie area managers and group managers are all under a similar, if not higher, level of stress as you. This results in high demands and little thanks. You will be met with a generic 'thank you' when you have accomplished something, however you are not truly rewarded for it. Blame culture - The dynamic nature of the business, coupled with the chaos of running a busy branch that is understaffed, inevitably results in errors being made and things being forgotten about. There is a culture of 'someone must be held accountable' in Enterprise. This results in employees receiving disciplinary action for misdemeanors that are a direct result of the environment they are working in - employees can't work under stress for 50 + hours per week without making a single mistake.

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  3. "The good, the bad and the ugly"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Management in Belfast, Northern Ireland
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Enterprise full-time for more than 5 years

    Pros

    People Sales skills developed Customer service knowledge

    Cons

    Value of people merely a number Salary vs hours expected Micro management

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  4. Helpful (1)

    "You’ll love it, then you’ll hate it"

    2.0
    Former Employee - Assistant Manager in Leeds, England

    I worked at Enterprise full-time for more than a year

    Pros

    -You’ll meet friends for life, everyone is a similar age in the beaches (usually under 28) so you’ll have things in common with your colleagues. - Some branches have a good atmosphere, we had a good laugh in ours (although some don’t, depends on the Manager and team). - You’ll learn a work ethic that is un paralleled (not through choice I might add, but doing 12+ hour days forces you to). Any job you do after, even if it’s ‘long hours’ will seem like a breeze. - You”ll learn some useful transferable skills, sales, customer service, you’ll develop good people skills if you don’t already have them. - If your lucky enough to get good Management you’ll get a lot of support with training and development.

    Cons

    - Ridiculously long hours, sometimes didn’t finish until 7-8pm at night, and this is nothing compared to horror stories of branches working till the early hours of the morning delivering out cars. -A large part of the role is glorified customer service. You don’t need to go to university to deliver a car, hand over the keys and have a chat with a customer, you can train a monkey to do this. - Again cleaning cars isn’t something you sign up for as a graduate. Ok if it’s occasional fair enough, you chip in to help out the team, but there were days where I cleaned cars non stop on my own for several hours. - Very corporate structure, no creativity whatsoever required for the role, you get told what to do and become an Enterprise robot. - Very poor starting salary for the amount of hours you put in. You are sold the dream when you start, that you will be earning £50,000 a year as a BM after a 2-3 years. Massive exaggeration on both salary and timeline for a lot of people. You only really earn guaranteed good money when you get to Area Manager level, and only a few make it that far, as most either leave due to stress or are over looked. - A lot of office politics dictate who gets promoted and who doesn’t. Performance is often over looked and Branch Managers often hire their friends as Assistants, and not the best performer.

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  5. Helpful (2)

    "Not worth the stress!"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Intern - Management Trainee in Brighton, England
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Enterprise for more than a year

    Pros

    You get to drive nice cars Gain confidence in talking to customers, learn lots regarding customer service

    Cons

    The hours are RIDICULOUS! You will be asked in your interview if you're happy to commit to 50+ hour weeks... this is inaccurate. 12 hour days, 5 days a week... and then you have to work every other Saturday. Incredible stressful for a student on placement. You spend a huge amount of time driving, which is tiring. Poor planning from management results in you being told you 'have to' get to a delivery address that is 30 minutes away in 15 minutes - impossible! Yes, there are opportunities to for career development, but unless you're highly noticed by your area manager, promotion is unlikely. Finally, the pay for an intern (someone on placement) is shocking. You do the EXACT same job as a Graduate but get paid £3k less.

  6. "A learning experience"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Assistant Manager in London, England
    Neutral Outlook

    I worked at Enterprise full-time for more than 3 years

    Pros

    Enterprise usually hires fantastic people, because of the hours and difficulties shared you become a really tight team. Your teamwork skills will improve and your problem solving ability will get slightly better. It’s a good learning experience but I’m sure you would be able to gain these skills elsewhere.

    Cons

    Due to the companies policies in keeping cost to such a minimum they fail to uphold one of their core values. They speak of valuing their employees but I never felt this was the case. You will never have sufficient cars in your branch. Their is a constant revolving door in which staff leave and new ones are brought in, because of this you will be understaffed. As a manager you will be under constant high stress and usually end up working 65+ hours a week. This is expected by higher management. Work life balance is non existent. In terms of customer service the lack of staff and vehicles means you will inevitably ruin your customers holidays, christmas’ etc... This is incredibly demoralising and a huge stress. If you make it to management you can expect dreading going into work during the busier periods. One of the more hilarious experiences I had to endure was at a training day for managers when we were asked how many of us had actually managed to find time to eat lunch in the past 2 weeks. Unsurprisingly none of the 10 or 12 managers had managed this.

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  7. "Great company to work for"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Intern - Management Trainee in Reading, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Enterprise for more than a year

    Pros

    Excellent management trainee programme designed to help you develop skills and experience in core areas of a business; marketing, finance, human resources, sales, customer service etc.

    Cons

    Long hours sometimes but your efforts are rewarded accordingly.

  8. Helpful (2)

    "NOVEMBER 2019 - DECEMBER 2019 REVIEW"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Managemet Trainee in Milton Keynes, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Enterprise full-time for less than a year

    Pros

    - Get to drive nice cares on a rare occasion and go on long trips which can be good as you're out of the mayhem in the office - Can have as many cig breaks as you need

    Cons

    - A lot of people say the hours are long hear and i wished i listened instead of ignoring