Enterprise "customer service" Reviews | Glassdoor.co.uk

Enterprise Employee Reviews about "customer service"

Updated 10 Feb 2020

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3.8
70%
Recommend to a Friend
78%
Approve of CEO
Enterprise CEO Chrissy Taylor
Chrissy Taylor
17 Ratings
Pros
  • "customer service is rewarded from a team point of view as well as individually(in 788 reviews)

  • "Good manager, great people to work with(in 674 reviews)

Cons
  • "Sometimes long hours but rewarding in long run(in 3415 reviews)

  • "Long hours which might effect your work life balance(in 2181 reviews)

More Pros and Cons

Reviews about "customer service"

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  1. "Fast Pace, Fun Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Management Assistant in Telford, England
    Recommends
    No Opinion of CEO

    I have been working at Enterprise full-time for less than a year

    Pros

    - Days go quick - With the right team a lot of fun in the branch - Good sales incentives to increase pay - Lots of different areas to learn i.e marketing, sales, customer service - Good progression / Benefits - Driving range of cars

    Cons

    - Long hours and Short breaks

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    Enterprise2020-02-05
  2. "Great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Intern - Management Trainee in Reading, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Enterprise for more than a year

    Pros

    Excellent management trainee programme designed to help you develop skills and experience in core areas of a business; marketing, finance, human resources, sales, customer service etc.

    Cons

    Long hours sometimes but your efforts are rewarded accordingly.

    Enterprise2019-11-27
  3. Helpful (1)

    "NOVEMBER 2019 - DECEMBER 2019 REVIEW"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Managemet Trainee in Milton Keynes, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Enterprise full-time for less than a year

    Pros

    - Get to drive nice cares on a rare occasion and go on long trips which can be good as you're out of the mayhem in the office - Can have as many cig breaks as you need

    Cons

    - A lot of people say the hours are long hear and i wished i listened instead of ignoring them as i was desperate for a grad job. Honestly you will easily do 60+ hours here. The assessment centre and staff say they have apparatnley cut down working hours but they have not, honestly it works out to be £5.33 an hour which is way less than minimum wage. YOU DONT GET PAID for over time which is ridiculous. This company claims they really look after their staff but they dont. Every staff member you will speak to complains the hours are long and finds it hard to do anything else with their life. YOU START at 7.30am every day and finish at 7/8 until the work is done (deliveries, customer service calls). - This is basically a retail job, you're serving customers and focused heavily on SALES and targets. If you do well you're applauded if not then you're basically considered the ugly duckling. - Training is awful. They expect you to understand everything from the get go and if you do something wrong you'll get patronised. Especially if you're applying for the Milton Keynes Northfield branch. You're thrown in the deep end and no one sits you down to train you, awful method to train people. - The further you go with this job you'll start losing hair, look at any assistant manager in any branch and you'll see how depressed they are. - Have to work on some rubbish folder in order to progress

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    Enterprise2019-12-29
  4. Helpful (1)

    "Great place for development!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Accounting Coordinator in Egham, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Enterprise full-time for more than 3 years

    Pros

    Great chances for career development Performance is rewarded Great people to work with at all levels throughout Enterprise Company focus is based on internal promotions rather than external recruitment

    Cons

    Hours can be long with extra hours sometimes needed A lot of roles can be customer service based which may not be for everyone

    Enterprise2019-10-23
  5. Helpful (1)

    "Silly hours and very unethical"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Management Trainee in Birmingham, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Enterprise full-time for more than a year

    Pros

    I had some nice colleagues who are now friends.

    Cons

    Unethical Stupid hours (60+ most weeks) Rubbish pay Encouraged to do anything to get a car on the road for customer service reasons (even if this means the car isn't safe) It's humourous that the company try to call this a grad scheme. You're a glorified receptionist/taxi driver who has to clean cars in a suit.

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    Enterprise2019-11-15
  6. "Currently Enjoying my experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Management Trainee in Dundee, Scotland
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Enterprise full-time for less than a year

    Pros

    Great support from all managers It’s not a sit down 9-5 office job Plenty of equal opportunities for all MT’s and they only promote from within so great for growth and development A customer facing role with new challenges every day Autonomy - the opportunity to make your own real decisions, been with the business for over 4 months and it feels great to have some responsibility Great benefits and incentives

    Cons

    Long hours - you are informed of this from the very beginning of the interview process and to be honest they’re not even that bad, it take a week or two to adjust but with a great team it doesn’t feel hard. It is hard work and with it being customer service centric there are difficult customers with situations that have to be resolved Some days you’re on the road a lot but it’s part of the job

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    Enterprise2019-10-03
  7. "Ultimately, not worth it."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Branch Manager in Nottingham, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Enterprise full-time for more than 3 years

    Pros

    Large company with opportunity to move around the UK. Exposure to different aspects of the business Plenty of responsibility

    Cons

    Incredibly long hours (a 12 hour shift will start to feel like a good day) Senior management completely out of touch with the realities of working in a branch Area managers care about one thing alone - themselves The only thing that matters in this company is making money - they say they care about their people, but at the end of the day its all about lining the pockets of management. As a company they will accept more bookings then they can physically provide for, placing a ridiculous amount of pressure on the branch's. You will categorically not have enough staff or cars at the branch to deal with the work 50% of the time, managements response to this will be to simply quote the total number of cars in the UK - as if that makes the slightest difference to someone in a regional office. If you are not into heavy drinking and partying, then you get treated like an outsider. Your promotion prospects will hinge on your Area Managers personal opinion of you "Customer Service is our number one KPI" - if and only if it leads to more money. They WILL screw someone over to make money.

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    Enterprise2019-11-04
  8. "Work hard reward hard culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Intern - Intern in Salisbury, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Enterprise for less than a year

    Pros

    One of the best things about working for Enterprise from an Intern's perspective is the amount of business knowledge you can take back to your final year at university. I've only been with Enterprise for 3.5 months and I've already learnt so much about running a business and customer service. While you are worked hard at Enterprise, you are definitely rewarded hard as well with many opportunities for extra bonuses, weekly provided branch lunches and treated like a graduate member of the team from day one.

    Cons

    My only concern with Enterprise is the long hours. While it is still only a 5 day working week, the hours you work within those 5 days can reach 60+. You've got to be willing and prepared to work these hours and it does mean occasionally having to let the work/life balance slip.

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    Enterprise2019-09-22
  9. "Management trainee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Management Trainee in London, England
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at Enterprise full-time for more than a year

    Pros

    Enterprise promotes from within which allows fast progression with help from supportive colleagues. Enterprise rewards staff well for example days out, parties and free meals.

    Cons

    Long hours is the main disadvantage from working as this doesn’t allow you to have much of a social life. Repetitive work, same thing day out and day in. As enterprise is all about customer service you, you always have to take the customers words for everything which can get annoying.

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    Enterprise2019-10-07
  10. Helpful (1)

    "Opportunities for all"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Employee in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Enterprise full-time for more than a year

    Pros

    Regardless of background or colour you can progress Variety Hands-on Very customer service orientated Fun team that become family

    Cons

    Requires flexibility, hard work (if you want to be successful that's a given), hours are long (however was explained during the different stages)

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    Enterprise2019-09-03

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