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Equifax Reviews

Updated 22 March 2017
79 reviews

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1.0
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Equifax Chairman and CEO Rick Smith
Rick Smith
40 Ratings

79 Employee Reviews

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Pros
Cons
  • There is little to no work life balance in this position (in 17 reviews)

  • A senior management team that is looking to hold their positions rather than inviting clever minds that are capable of transforming the company (in 18 reviews)

More Pros and Cons

  1. Helpful (4)

    "Hearings"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Hearings in Garden City, NY (US)
    Current Employee - Hearings in Garden City, NY (US)
    Doesn't Recommend
    Negative Outlook

    I have been working at Equifax full-time (More than 3 years)

    Pros

    The hours and the dress code. You can wear anything.

    Cons

    Horrible people. Too much gossiping. Very low pay.

    Advice to Management

    Hire people that actually work.


  2. Helpful (6)

    "Professional they are not!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Strategic Account Executive in Sandy Springs, Fulton, GA (US)
    Former Employee - Strategic Account Executive in Sandy Springs, Fulton, GA (US)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Equifax full-time (More than a year)

    Pros

    If you would like to see your career take a dive for the worse, join ies! It's one day close to be over for them.

    Cons

    Everything about it! You are micromanaged with over 25 kpi's, only allowed a 30 minute lunch with 2 fifteen minute breaks. Your work day is from 830 to 5. Your day blocked into 2 hour power hour sessions through your the day. In which management dictates your activities and state emails are not to be sent during one of those blocks. Pricing and management have failed the enterprise turning it into a lackluster 0 profit center. They are now blaming the reps for their inability to lead. Hail the great New Ies management. They continue unethical business practices of raising prices on clients with work force solutions and and charging new fees the clients have no idea about nor agreed too. They will be going down with their ship soon.
    They are struggling with their identity and can't bare to look at themselves in the mirror. SLT won't even give them a budget to fund a support team or update the tools one needs to be successful.
    Chances are they will close down the unto before the move to Alpharetta.

    Advice to Management

    Don't blame your reps for your inability to lead or turn a profit ethically.


  3. Helpful (6)

    "Horrible Place To Work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    I worked at Equifax full-time (More than 8 years)

    Pros

    None that I can think of...none

    Cons

    Back stabbing and inexperienced management, no advancement, constantly afraid of your job being eliminated or outsourced, managers award friends instead of based on merit, extreme lack of training. I experienced this in multiple departments and business units.


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  5. Helpful (5)

    "Scrum Master (Project Manager) experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Scrum Master (Project Manager) in Toronto, ON (Canada)
    Former Employee - Scrum Master (Project Manager) in Toronto, ON (Canada)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    None, just terrible company to work for!

    Cons

    - Established culture reminded me mid age China/India;
    - My way or high way culture is implemented on every level of IT management (starting with VP, ending with Help Desk Technician (all levels are impacted);
    - Old employees/full timers are acting like rude enemies
    - IT directors/mamagers are absolutely imcompetent
    - Company has no clear vision/objectives/strategy
    - Let people work remotely!!! It's XXI century!!! Judge people by their accomplishments, not hours they are just sitting in the office drinking terrible coffee
    - Coffee machine is worst I've ever had in the office

    Advice to Management

    Change the management/approach/people/cluture


  6. Helpful (4)

    "Didn't experience what was 'sold' during the interview process"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Toronto, ON (Canada)
    Former Employee - Anonymous Employee in Toronto, ON (Canada)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Equifax full-time

    Pros

    Good pay - but still not worth it! Very toxic culture, with many long term staff not welcoming newcomers, lack of culture shift alignment between various operating groups.

    Cons

    Where do I start...lack of vision and strategy, weak leadership, change for the sake without a solid strategy and clearly outlined objectives, lots of miserable long term employees who are disruptive to progress and positive change...worst culture ever experienced


  7. Helpful (3)

    "Horrible. Waste of time"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Bengaluru (India)
    Former Employee - Anonymous Employee in Bengaluru (India)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Equifax full-time (More than 3 years)

    Pros

    Understanding of Bureau Data and that is it

    Cons

    -Company is not focused on career development. the only focus is delivery, which means quality suffers.
    -Only Revenue generation is considered, nothing else.
    -No culture of learning, team has extremely incapable mid-managers.

    Advice to Management

    -Change mid-management
    -Invest in skill development


  8. Helpful (10)

    "Account Manager Inside Sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Atlanta, GA (US)
    Current Employee - Account Manager in Atlanta, GA (US)

    I have been working at Equifax (Less than a year)

    Pros

    Friendly and helpful colleagues.

    Cons

    Please read carefully! For any potential Inside Sales candidates (Professionals need not apply. This role is entry level). The following should be taken into consideration:

    1) Technology. For a world class data company, it's very unusual that archaic systems are still being used. Systems are slow and are not in line with one another. One must use several systems to retrieve information required to do job. Time consuming and frustrating.
    2) Pay. Base pay is average, however, the commission structure is skewed to favor the company and provide less pay to employees (stay long enough and you'll agree). Although the payout is quarterly, it's typically delayed at least a month or two after due to issues confirming true numbers.
    3) Micro-management. Employees are being told how to spend their time, who to call, and when to call. Also, daily reports are required to appease operations. Meanwhile, legitimate revenue generating activities are overlooked trying to appease the artificial numbers created. Calls are recorded to ensure your calls meet their definition of a "sales call," which is very subjective.
    4) Pricing. Credit files are core business and company has outpriced them through yearly increases to point where customers are paying on average three times more then competition. Very difficult to make up lost revenue.
    5) Performance Improvement Plans. Company is not shy about putting Reps in PIPs, and in fact, have let many people go due to this. One or two lost customers will put you in jeopardy to be put on one. Very negative feeling with this hanging over ones head at all times.
    6) Communication. Very poor communication across various departments. Extremely difficult to do your job when management doesn't even know who to go to to get things done.
    7) Errors in critical data. Reps are measured on net new business, however, in many cases, the new accounts will be missing from your book, resulting in less revenue and metrics not being met.
    8) Management. Lack of understanding of what this role truly entails. No trust or value of Sales Reps. For a sales organization, it's interesting how no one in leadership roles have any true sales experience. Middle management roles have recently been created, adding to an already crowded leadership team.
    9) Dialer system. Company has made it no secret that Inside Sales is now a call center. One must be very cautious on how much time is spent in the bathroom, as your pause times and all activities are closely monitored.
    10) Negative atmosphere. With all the aforementioned issues, it makes for a highly negative environment.

    I hope this information is beneficial to anyone considering a career in Inside Sales at Equifax.

    Advice to Management

    See Cons comments above.


  9. Helpful (1)

    "Senior Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Consultant in Bengaluru (India)
    Former Employee - Senior Consultant in Bengaluru (India)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Equifax (Less than a year)

    Pros

    Good responsibility and visibility for work

    Cons

    very low on work life balance, bad company culture and employee care

    Advice to Management

    Can take better care of employees


  10. Helpful (2)

    "Middle mgt is terrible, no cohesion among verticals, constant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Professional Services Consultant II - Technical in Alpharetta, GA (US)
    Former Employee - Professional Services Consultant II - Technical in Alpharetta, GA (US)
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Equifax full-time (Less than a year)

    Pros

    Resume builder I guess, learn about the credit insustry, exposure to other industries such as banks, large telcos, credit card companies. Etc.

    Cons

    They will NOT take risks, old school, resistant to change or things that make them more efficient. Stubborn, tend to go with what worked well 20 years ago

    Advice to Management

    Re-evaluate yourself or you will lose top young It talent like you already are


  11. Helpful (2)

    "The New Senior Director of Mid-Market Sales has no Sales Experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Regional Sales Manager in Saint Louis, MO (US)
    Former Employee - Regional Sales Manager in Saint Louis, MO (US)
    Doesn't Recommend
    Disapproves of CEO

    I worked at Equifax full-time (More than a year)

    Pros

    Nice building with remodeled bathrooms and lots of parking. The food trucks are a nice way to get lunch without having to leave the building.

    Cons

    Working in the middle market group is a nightmare. Work/Life balance is non existent. No one wants to buy the primary products and services anymore due to cost and/or market saturation. Being in a vertical just means you hear "No thanks" over and over from the same type of people. Management of the group is terrible from the top on down, and they micromanage to the Nth degree. It s basically impossible to move up or …

    Advice to Management

    Don't bring an Account Manager in to run a Sales team


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