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Equifax Reviews

Updated 16 February 2017
78 reviews

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1.0
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Equifax Chairman and CEO Rick Smith
Rick Smith
39 Ratings

78 Employee Reviews

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Pros
Cons
  • The work-life balance could be better (in 14 reviews)

  • Communication from senior management (in 18 reviews)

More Pros and Cons

  1. Helpful (2)

    "Horrible Place To Work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    I worked at Equifax full-time (More than 8 years)

    Pros

    None that I can think of...none

    Cons

    Back stabbing and inexperienced management, no advancement, constantly afraid of your job being eliminated or outsourced, managers award friends instead of based on merit, extreme lack of training. I experienced this in multiple departments and business units.


  2. Helpful (1)

    "Scrum Master (Project Manager) experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Scrum Master (Project Manager) in Toronto, ON (Canada)
    Former Employee - Scrum Master (Project Manager) in Toronto, ON (Canada)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    None, just terrible company to work for!

    Cons

    - Established culture reminded me mid age China/India;
    - My way or high way culture is implemented on every level of IT management (starting with VP, ending with Help Desk Technician (all levels are impacted);
    - Old employees/full timers are acting like rude enemies
    - IT directors/mamagers are absolutely imcompetent
    - Company has no clear vision/objectives/strategy
    - Let people work remotely!!! It's XXI century!!! Judge people by their accomplishments, not hours they are just sitting in the office drinking terrible coffee
    - Coffee machine is worst I've ever had in the office

    Advice to Management

    Change the management/approach/people/cluture


  3. Helpful (2)

    "Didn't experience what was 'sold' during the interview process"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Toronto, ON (Canada)
    Former Employee - Anonymous Employee in Toronto, ON (Canada)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Equifax full-time

    Pros

    Good pay - but still not worth it! Very toxic culture, with many long term staff not welcoming newcomers, lack of culture shift alignment between various operating groups.

    Cons

    Where do I start...lack of vision and strategy, weak leadership, change for the sake without a solid strategy and clearly outlined objectives, lots of miserable long term employees who are disruptive to progress and positive change...worst culture ever experienced


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  5. Helpful (1)

    "Horrible. Waste of time"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Bengaluru (India)
    Former Employee - Anonymous Employee in Bengaluru (India)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Equifax full-time (More than 3 years)

    Pros

    Understanding of Bureau Data and that is it

    Cons

    -Company is not focused on career development. the only focus is delivery, which means quality suffers.
    -Only Revenue generation is considered, nothing else.
    -No culture of learning, team has extremely incapable mid-managers.

    Advice to Management

    -Change mid-management
    -Invest in skill development


  6. Helpful (5)

    "Account Manager Inside Sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Atlanta, GA (US)
    Current Employee - Account Manager in Atlanta, GA (US)

    I have been working at Equifax (Less than a year)

    Pros

    Friendly and helpful colleagues.

    Cons

    Please read carefully! For any potential Inside Sales candidates (Professionals need not apply. This role is entry level). The following should be taken into consideration:

    1) Technology. For a world class data company, it's very unusual that archaic systems are still being used. Systems are slow and are not in line with one another. One must use several systems to retrieve information required to do job. Time consuming and frustrating.
    2) Pay. Base pay is average, however, the commission structure is skewed to favor the company and provide less pay to employees (stay long enough and you'll agree). Although the payout is quarterly, it's typically delayed at least a month or two after due to issues confirming true numbers.
    3) Micro-management. Employees are being told how to spend their time, who to call, and when to call. Also, daily reports are required to appease operations. Meanwhile, legitimate revenue generating activities are overlooked trying to appease the artificial numbers created. Calls are recorded to ensure your calls meet their definition of a "sales call," which is very subjective.
    4) Pricing. Credit files are core business and company has outpriced them through yearly increases to point where customers are paying on average three times more then competition. Very difficult to make up lost revenue.
    5) Performance Improvement Plans. Company is not shy about putting Reps in PIPs, and in fact, have let many people go due to this. One or two lost customers will put you in jeopardy to be put on one. Very negative feeling with this hanging over ones head at all times.
    6) Communication. Very poor communication across various departments. Extremely difficult to do your job when management doesn't even know who to go to to get things done.
    7) Errors in critical data. Reps are measured on net new business, however, in many cases, the new accounts will be missing from your book, resulting in less revenue and metrics not being met.
    8) Management. Lack of understanding of what this role truly entails. No trust or value of Sales Reps. For a sales organization, it's interesting how no one in leadership roles have any true sales experience. Middle management roles have recently been created, adding to an already crowded leadership team.
    9) Dialer system. Company has made it no secret that Inside Sales is now a call center. One must be very cautious on how much time is spent in the bathroom, as your pause times and all activities are closely monitored.
    10) Negative atmosphere. With all the aforementioned issues, it makes for a highly negative environment.

    I hope this information is beneficial to anyone considering a career in Inside Sales at Equifax.

    Advice to Management

    See Cons comments above.


  7. "Senior Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Consultant in Bengaluru (India)
    Former Employee - Senior Consultant in Bengaluru (India)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Equifax (Less than a year)

    Pros

    Good responsibility and visibility for work

    Cons

    very low on work life balance, bad company culture and employee care

    Advice to Management

    Can take better care of employees


  8. Helpful (1)

    "Middle mgt is terrible, no cohesion among verticals, constant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Professional Services Consultant II - Technical in Alpharetta, GA (US)
    Former Employee - Professional Services Consultant II - Technical in Alpharetta, GA (US)
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Equifax full-time (Less than a year)

    Pros

    Resume builder I guess, learn about the credit insustry, exposure to other industries such as banks, large telcos, credit card companies. Etc.

    Cons

    They will NOT take risks, old school, resistant to change or things that make them more efficient. Stubborn, tend to go with what worked well 20 years ago

    Advice to Management

    Re-evaluate yourself or you will lose top young It talent like you already are


  9. Helpful (1)

    "The New Senior Director of Mid-Market Sales has no Sales Experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Regional Sales Manager in Saint Louis, MO (US)
    Former Employee - Regional Sales Manager in Saint Louis, MO (US)
    Doesn't Recommend
    Disapproves of CEO

    I worked at Equifax full-time (More than a year)

    Pros

    Nice building with remodeled bathrooms and lots of parking. The food trucks are a nice way to get lunch without having to leave the building.

    Cons

    Working in the middle market group is a nightmare. Work/Life balance is non existent. No one wants to buy the primary products and services anymore due to cost and/or market saturation. Being in a vertical just means you hear "No thanks" over and over from the same type of people. Management of the group is terrible from the top on down, and they micromanage to the Nth degree. It s basically impossible to move up or …

    Advice to Management

    Don't bring an Account Manager in to run a Sales team


  10. Helpful (3)

    "Intelligence need not apply"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Account Manager in Atlanta, GA (US)
    Former Employee - Inside Account Manager in Atlanta, GA (US)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Equifax full-time (More than a year)

    Pros

    Your teammates are the best part here. Otherwise it's a constant battle between management and your worthiness. Other than that not much else except the beneplace perks!

    Cons

    Inside sales structure is possibly the worst attempt I have ever witnessed. It's you against upper management and when you go to them for help they tell you to google it or consult your peers. No grasp of financials and how to run a successful business for inside sales. You have to surrender your accounts to Kcp or fsg when they want them as well as to resellers. Then when fsg or kcp is done with the account they dump them back on to you and you are stuck with the quota with no chance to make it up. Poor marketing of products and no product support. Here is a website go find it on there. Do not, i repeat do not apply here. This company was going to enact sales force as the crm then took it way and we are using Siebel again. They didn't want to pay the $10,000 per head license fee. So they went out and hired support people with a convoluted process and which now takes twice as long.

    Advice to Management

    Get rid of ies, it's not like you respect them anyways.


  11. Helpful (2)

    "Equifax is a well oiled machine with no soul."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service in Saint Louis, MO (US)
    Current Employee - Customer Service in Saint Louis, MO (US)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Equifax full-time (More than 8 years)

    Pros

    Good pto, flex time, lower management are nice and considerate.

    Cons

    Equifax is a well oiled machine with no soul. If you have a job offer here run do not walk away. They just took all of our holiday celebrations away, but bought managers tickets to a concert. Run as fast as you can. 0 emplyee engagement.

    Advice to Management

    Show some appreciation for your hard working employees.



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