Etsy Reviews | Glassdoor.co.uk

Etsy Reviews

Updated 11 Jun 2019

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Found 147 reviews

3.7
StarStarStarStarStar
Rating TrendsRating Trends
65%
Recommend to a Friend
79%
Approve of CEO
Etsy CEO Josh Silverman
Josh Silverman
66 Ratings
  1. "At Etsy, I'm doing work that I believe in"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Brooklyn, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Etsy full-time for more than a year

    Pros

    Our mission to keep commerce human comes to life everyday with the work we do. I love supporting creative entrepreneurs and making a difference in their lives. It's been a bit of a wild ride at Etsy since last year, but I feel strongly that we're heading in the right direction and will be doing amazing things to continue to grow. The benefits, especially the incredibly important parental leave and medical coverage,...

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    Cons

    Sometimes it feels like there's a lack of direction from the top down. Communication between teams isn't always strong and it doesn't seem like leadership realizes how disjointed things can be at the rungs below their reports. It's a very young company - what I mean by that is most people seem to be in their twenties and thirties. This is great for innovation, but at the same time I think there's a lack of maturity...

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    Advice to Management

    Work to improve communication between teams so we can be more effective.

    Etsy2018-02-09
  2. "Unicorn company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Etsy full-time for more than a year

    Pros

    There was a lot of change over the last year. While it took some time for people to adjust, I truly believe there is a lot more optimism and opportunities for growth for those who stayed. There is incredible talent here!

    Cons

    With the change, it's been challenging to navigate individual roles and responsibilities. Hopefully that will become more clear in 2018.

    Advice to Management

    Creating measurable goals across the organization which also support triple bottom line metrics.

    Etsy2018-01-29
  3. Helpful (1)

    "Newly focused direction paired with longstanding collaborative culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Product Designer in Brooklyn, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Etsy full-time for more than a year

    Pros

    — New leadership has created focus in product development, teams are motivated and driven — Constant iteration, both on the product itself and the product development process — Culture of collaborative building — Open lines for communication where constructive, thoughtful feedback is encouraged — Executive team is invested in making truly user-centered products — Work feels important, part of the “bigger picture” —...

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    Cons

    — Still seeing residual attrition from layoffs and executive switch-ups from last year, resulting in some vacuums in leadership (though hiring the right people is hard and takes time)

    Etsy2018-01-25
  4. Helpful (4)

    "Lost it's values somewhere on the way"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Etsy full-time for more than 3 years

    Pros

    Work with incredibly talented, supportive people Beautiful headquarter in NYC

    Cons

    Painfully profit-focused after the IPO Massive lay-offs without any heads up Unorganised HR department

    Etsy2018-01-26
  5. Helpful (18)

    "I'm Lucky That I Can Say "I Love My Job""

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Software Engineer in Brooklyn, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Etsy full-time for more than a year

    Pros

    As an engineer, I love Etsy's culture of curiosity. While industry standard best practices are of course important and are the standard for good reasons, it never hurts to explore and experiment with alternative approaches. Having experienced Etsy from an inside perspective for over a year now, I can definitely attest to the increased freedom, benefit and satisfaction from exercising the curiosity culture in my day-to-day...

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    Cons

    Purely as an engineer, there's just one relatively minor point. Having started as a small startup back in 2005, there are definitely remnants of a bygone era of "wild west coding" at Etsy. New code that gets churned out nowadays is honestly fine, but it's not entirely rare to come across a codebase that has a lot of legacy code in it still. With some of the shakeups in the past half a year (As of November '17), there've...

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    Advice to Management

    Honestly, great job. I was honestly skeptical about the company's future half a year ago. Now? I'm so stoked. I'm excited. This is what I wanted out of this stage of my career and I'm loving it. Let's kick some butt and make Etsy even more successful.

    Etsy2017-11-09
  6. Helpful (2)

    "Gotten a lot better since C-suite turnover and emphasis on hiring new industry knowledgeable veterans"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Etsy full-time for more than a year

    Pros

    Etsy cares about the well-being of its employees and its environmental/social impact and it's real. Very metrics driven so the best, impartial decisions are being made

    Cons

    Some of the old guard that wasn't let go are still incompetent at their jobs. Most of them have been replaced by more knowledgeable and experienced external hires though

    Etsy2017-12-18
  7. Helpful (13)

    "Anonymous"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Brooklyn, NY
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Etsy full-time for more than 5 years

    Pros

    Health benefits Generous sick and PTO time Collaboration Work/life balance (at least my manager works really hard to accomodate this) The work is challenging and often fun

    Cons

    Etsy is still a great place to work compared to a lot of other companies. Some recent negative reviews are exaggerated and dramatic, which is more of a reflection of the company putting too much emphasis on "culture" and not always hiring the best and most experienced workers for the job. There's a lot of entitlement, which continues to shock me, as not all companies are going to give paid health benefits, very generous...

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    Advice to Management

    -- Review your management teams and ensure they are performing. In my org alone, there were two managers who never had a clue about anything but were pulling triggers on decisions. -- Continue to review management levels and cut the fat. Josh likes to talk about cutting down on bureaucracy, but it's not entirely true. There is a lot more work to be done here. There is one team with Senior Managers and then Managers....

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    Etsy2017-11-17
  8. Helpful (5)

    "Great company with an improved trajectory"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Etsy full-time

    Pros

    Overall, I'm really jazzed about this company. I was able to see it continuously improve over my time at the company with an increasing level of focus. The new perpsectives of the leadership that was brought in will push the company to get to the next level

    Cons

    Historically had been too much of a consensus-driven culture. Many people are values-focused without an understanding of what the values were or whether they were internally consistent Former employees were relatively entitled and cared more about the perks than making a difference for the sellers or for the company. Many have left and the capabilities of the ones that are remained are bringing up the bar.

    Advice to Management

    Broaden the appeal of the marketplace to more ethnicities, socioeconomic brackets and men

    Etsy2017-11-27
  9. Helpful (6)

    "Good times and bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Neutral Outlook
    Disapproves of CEO

    I worked at Etsy full-time for more than 5 years

    Pros

    Culture was a huge part of the reason people came and people stayed. There are amazing people who work at Etsy and the community you support is awesome.

    Cons

    Not everyone comes at solving a problem with community first. The company scrambles on understanding if it's a community based company or an ecommerce site. For certain departments, people move up because they are there, not because they are the most qualified. Decisions are made by people who don't understand small business and creatives.

    Advice to Management

    Put some thought into operations. It's not always about finding the shortest path to solving a problem.

    Etsy2017-12-16
  10. Helpful (7)

    "Depends a lot on the team you're on"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in Brooklyn, NY
    Positive Outlook
    Approves of CEO

    I have been working at Etsy full-time for more than 3 years

    Pros

    Etsy measures progress using good business metrics. Focus on GMS over revenue. Our sellers win when we win Working on an ambulance project was the most rewarding thing I've done at Etsy to date regardless of the circumstances Many solid career opportunities in the wake of all the departures

    Cons

    Retention is a major problem because retention is a major problem. People don't even respond to some of the goodbye emails anymore Dysfunctional "nobody's saying yes or no" decision-making is slowly coming back

    Advice to Management

    "We had 2 profitable quarters!" is clearly exciting to the executive team but not rank and file after the past 6 months. Our mission is still pretty cool even after the nonsense was cut away

    Etsy2017-12-11
Found 147 reviews