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Eurostar International Reviews

Updated 25 April 2017
24 reviews

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3.6
StarStarStarStarStar
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Eurostar International CEO Nicolas Petrovic
Nicolas Petrovic
10 Ratings

24 Employee Reviews

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  1. "Truly international company"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at Eurostar International full-time

    Pros

    Multi-cultural environment, with teams working from London HQ, and office/stations in Paris and Brussels. Great benefits such as free Eurostar travel vouchers each year and discount on UK National rail leisure travel. A great company to work for and a well-recognised brand which most employees seem proud to be a part of.

    Cons

    Hard to move internally as opportunities are sometimes limited. Can be quite slow to get things done and signed off.


  2. "In desperate need of a shake-up"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    There is a good work/life balance for the majority of people. Pay is OK. Good discounts on national rail, TFL.

    Cons

    Eurostar has become a complacent company, with a lack of vision/ambition/innovation. For example, airlines in Europe have had to adapt and for many years have been selling hotel packages. Eurostar is 10 years behind the curve on this and a lack of strong leadership is to blame.

    The performance & pay process is not transparent. There are limited opportunities for career development. Poor performance is not managed.

    For a small company, the CEO seems detached and I have never seen him around the office. Some teams are run on a shoe string with insufficient resource. Senior people are brought in to work on high level projects that either don't materialize or are not communicated to the wider business.

    Advice to Management

    There are so many things wrong with Eurostar that prevent it from being a high performing organisation. I think management really need to shake things up.


  3. "Organisation"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Eurostar International full-time

    Pros

    Great product, benefits are good, including tickets to European destinations and discount off UK Rail travel and good pension scheme.

    Cons

    A hierarchical culture, not much praise and recognition.

    Advice to Management

    Invest in your people and nurture those that add value and be more transparent.


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  5. "Average"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in London, England
    Current Employee - Manager in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Eurostar International full-time (More than a year)

    Pros

    multicultural work environment, good brand name, benefits (final salary pension scheme and vouchers), good work/life balance (depends on the manager).

    Cons

    poor management, politics, difficult career progression, non-stop restructuring, no salary raise, no bonuses, uncertainty.

    Advice to Management

    Hire senior management with actual management skills.


  6. "manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in London, England
    Former Employee - Project Manager in London, England
    Recommends
    Negative Outlook
    Disapproves of CEO

    Pros

    great it was fun place to be

    Cons

    not a lot of career progression

    Advice to Management

    allow people to be the best they can


  7. "Eurostar Customer Service Team Member"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    You get to choose which shift you work on
    The majority of staff are friendly and outgoing
    Discounted tickets for staff members

    Cons

    At peak times it can get really busy on the concourse and some passengers are not very understanding
    The job involves a great deal of standing and answering the same questions
    Short breaks


  8. Helpful (2)

    "Working for Momentum Services Ltd as a Steward on board the Eurostar"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at Eurostar International full-time

    Pros

    Momentum Services Ltd:
    Good life style if you are young: 3 days ON / 2 days OFF and the flexibility to swap your days off allows you to have 1 week OFF every months without having to use your holidays.
    If you like France it is a good way to spend some time in Paris - Lyon - Marseille - Bourg St Maurice at no cost.

    Cons

    Momentum Services Ltd:
    very hierarchical company with French management style (it is not what you do that matters but who you know)
    Company treats its employee like numbers and care little about them
    High pressure environment and unsociable working hours
    You are wearing the Eurostar uniform - without the perks


  9. "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Eurostar International full-time

    Pros

    Multi-cultural, friendly atmosphere, generally good work/life balance, good benefits.

    Cons

    Big brand, but medium sized company, limits career opportunities in some departments. Hierarchical and slow to change.

    Advice to Management

    Empower staff to be able to make decisions directly rather than need to refer to top level management.


  10. "Nice company"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Nice people to work with

    Cons

    No direction generally within the company

    Advice to Management

    More attention to detail on most levels


  11. "Good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England
    Current Employee - Anonymous Employee in London, England
    Neutral Outlook

    I have been working at Eurostar International full-time (More than 3 years)

    Pros

    Good culture, energetic and open. Great product: international high speed train under the sea.
    Its size makes it possible to be exposed to many aspects of the business

    Cons

    Medium size company, does not always have career opportunities


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