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Eurostar International Reviews

Updated 19 April 2018
32 reviews

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3.3
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Mike Cooper
1 Rating

32 Employee Reviews

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  1. "Graduate General Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager Graduate in London, England
    Current Employee - General Manager Graduate in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Eurostar International full-time (Less than a year)

    Pros

    The Programme allows you to have a full exposition of the business thanks to the 4 rotations of 6 months. So far, I have always had the ownership of my projects, was considered as an asset and have been involved in strategic conversation. The autonomy and trust we received as well as the work atmosphere have definitely been a real driver for me to grow, learn and really settle in the company.
    Moreover we all have mentors and a series of module in order to improve our soft and hard skills as well as build our network across the business. So far so good !!

    Cons

    So far so good !


  2. "IT Project Manager"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at Eurostar International full-time

    Pros

    Amazing company with a futuristic product and service.

    Cons

    None that I can think of.

    Advice to Management

    Promote the product and service more.... and sort out the Loyalty club - it doesn't work for loyal customers, far too complex

  3. "Brilliant people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Eurostar International full-time

    Pros

    The People, product, benefits, ownership of projects

    Cons

    Occasionally slow, a lot of processes where they don't need to be

    Advice to Management

    Become more flexible


  4. Helpful (1)

    "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Team Leader in Saint Pancras, England
    Former Employee - Customer Service Team Leader in Saint Pancras, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Eurostar International full-time (More than 10 years)

    Pros

    generous and open. employees are protected by a good union and also the employer cares. It has changed a bit over the past five years but remains a good company to work for.

    Cons

    could be more organised in terms of strategy
    mistakes cost the company lots of money
    they should work on engagement bit more and not pretend to listen to the staff (senior management)

    Advice to Management

    The staff working in the station like their customers and sometimes choose this job, it does not make them more stupid than someone in the office, so listen to them, they have great ideas!!


  5. "Unbalanced"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Eurostar International (More than 10 years)

    Pros

    Great product to be promoting/selling/servicing, great staff throughout (although management doesn't want to realise it)

    Cons

    Segregated appreciation. Management does not even realise what great talent it already has in it's company - more interested in recruiting new employees than developing proven internal talent. Salaries are geographically based - highest long-term Ashford salaries are much less than starter bottom salaries in London or stations. No rewards for long-term loyalty.

    Advice to Management

    Equality. Be consistent and open your eyes! Be more interested in your existing staff and profit from the various talents they bring to you . Your investment in developing these loyal people will also bring you greater rewards. Pay consistently!!!! - Everyone is equally vital to your business and deserves appreciation (and enough to survive on).


  6. "Not such a great place to work !"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England
    Former Employee - Anonymous Employee in London, England
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Eurostar International full-time (More than 5 years)

    Pros

    - Looks good on the CV as the brand is really out there and projects an image that is totally different from the inside reality.
    - Most people are friendly especially the ones working in service (stations, trains, call centre).
    - Some pockets of really good forward thinking employees and senior leaders in key roles (unfortunately they tend not to stay for long as the board is a far too conservative and backwards).
    - Great engineering department, with lots of amazing engineers doing a fantastic job with the messed up resources and processes they have.

    Cons

    - A company that does not live up to their values. Connected, Caring & Ambitious behaviours are forced fed to low ranking employees and customer facing staff. These employees are measured on the values to get a meagre monetary reward at the end of the year. Senior leaders and directors, who tend not to display the values, get assessed via a 360 tool, the results of which do not have any impact on their large bonuses.
    - Redundancies on a large scale happen quite often, this is not uncommon in businesses these days, however no real change tends to happen after. Usually 6 months down the line, once the shareholders are satisfied with the cost cutting exercise, job descriptions change slightly and recruitment gets really busy.
    - The CEO needs to change, the company needs a new direction , he has overstayed his welcome. Board members have resigned because of his lack of passion for the business.
    - There are still a few 'protected' ones in Service & People. Most of them have now left but some still stay put in very high places adding very little value to the business.
    - Pay is all over the place and not transparent at all. As a rule as soon as you move to a senior level the pay is really rewarding, under that, it's not that great for the industry.
    - Career progression: Not really happening. It's a very flat structure so the development plan you will probably have will be around diversification of skills, meaning staying in a similar pay grade with a different role. So if you are in for learning about the business and changing roles to really understand what being an international train operator is, then great, but if you are in for career and salary increase... tough luck.
    - HR, everyone seems to leave a comment about HR in these reviews. RH is ok, however some people behave in a way that is totally inappropriate and use lewd and offensive language.
    The majority of the problems in this company comes from poorly designed strategies and processes, a serious lack of transparency and fairness, a lack of ownership and poor direction from senior leaders.

    Advice to Management

    Apply the same principles across all levels and be transparent. Sort out your senior managers and directors and do something about your values that really makes a difference.


  7. "Customer services"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Ashford, Kent, South East England, England
    Former Employee - Anonymous Employee in Ashford, Kent, South East England, England
    Negative Outlook
    Disapproves of CEO

    I worked at Eurostar International full-time (More than 10 years)

    Pros

    Wages reasonable if work way up, lack of bonus or pay rises In last 2 years due to credit and terror attacks abroad.

    Cons

    Constantly restructuring and changing senior management, bullying and forcing people out of positions.
    Lack of transparency.

    Advice to Management

    Don't treat staff who have serves you dearly and showed great commitment like they are just a number.

  8. "Truly international company"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at Eurostar International full-time

    Pros

    Multi-cultural environment, with teams working from London HQ, and office/stations in Paris and Brussels. Great benefits such as free Eurostar travel vouchers each year and discount on UK National rail leisure travel. A great company to work for and a well-recognised brand which most employees seem proud to be a part of.

    Cons

    Hard to move internally as opportunities are sometimes limited. Can be quite slow to get things done and signed off.


  9. "In desperate need of a shake-up"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    There is a good work/life balance for the majority of people. Pay is OK. Good discounts on national rail, TFL.

    Cons

    Eurostar has become a complacent company, with a lack of vision/ambition/innovation. For example, airlines in Europe have had to adapt and for many years have been selling hotel packages. Eurostar is 10 years behind the curve on this and a lack of strong leadership is to blame.

    The performance & pay process is not transparent. There are limited opportunities for career development. Poor performance is not managed.

    For a small company, the CEO seems detached and I have never seen him around the office. Some teams are run on a shoe string with insufficient resource. Senior people are brought in to work on high level projects that either don't materialize or are not communicated to the wider business.

    Advice to Management

    There are so many things wrong with Eurostar that prevent it from being a high performing organisation. I think management really need to shake things up.


  10. "Organisation"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Eurostar International full-time

    Pros

    Great product, benefits are good, including tickets to European destinations and discount off UK Rail travel and good pension scheme.

    Cons

    A hierarchical culture, not much praise and recognition.

    Advice to Management

    Invest in your people and nurture those that add value and be more transparent.


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