- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
I worked at Evans Cycles full-time (More than 5 years)
Good discount on products sold, usually good fun teams of people to work in.
Salary is not the best although similar to other retailers.
I have been working at Evans Cycles part-time
Meet people who love bike
I'm new I don't know.
I have been working at Evans Cycles full-time (Less than a year)
Some great stock if you're really into cycling and good discounts.
Management in-store and beyond are living in the dark ages. Laddish attitude to just about everything. Staff are on minimum wage and expected to do as much as most managers do. If your face fits then you have a chance of a career but most people are frustrated and incredibly de-motivated. Staff survey is currently being done but I have no confidence that anything will change for the better despite the results.
Advice to Management
Look after your staff and they will look after the customers and the customers will spend more and more frequently. The lip service that you give to employee welfare is appalling.
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It is good to talk with customers that are passion in cycling.
Good staff discount.
Heavy work load.
The pay is low
I have been working at Evans Cycles full-time
not many to speak of. The discount is ok but thats about it.
Terrible pay, no training and management dont care about employees
I worked at Evans Cycles full-time (Less than a year)
after working way too hard, achieving the best performances in the company leaderboard, always asking the managers what i can do to help>>>>> ungratefulness led me to quit my job there and then. No people skills WHAT SO EVER , nor gratitude for performance and hard work.
this is a good temporary company ( bikes are better than burgers) but no future at all expected.
no extra pay for performance
some customers are horrible
dead days are excruciating
timetables are not at all good
Advice to Management
i can only give just one BIG piece of advice :open up a book on human skills some day
I have been working at Evans Cycles full-time (More than 3 years)
Good trade discount - obviously helps if you're into cycling. Good office facilities including showers, changing room, lockers and secure place to leave commuting bike. Forward looking, intelligent and friendly MD in Nick Wilkinson. Moderately good flexible working, depends on manager. Good retain-ment of staff. Good on-line forum for New ideas with rewards.
Poor wages, long archaic 40 hr week although a few seem to get paid handsomely. Attitudes to shops at Head Office are shocking at times despite the fact that shop staff are often very poorly paid - it's no wonder NPS is low. Head office needs more women in all positions - still has that male centred arrogance so prevalent in the cycling world. The boys public school type banter is embarrassing. Often lack of career progression and woolly job descriptions.
Advice to Management
Pay shop staff more, especially in London. Employ more women in shops and HQ. Treat staff well and staff will treat customers well.
I have been working at Evans Cycles part-time (More than a year)
Very, very occasionally getting crumbs from the king's table, and speaking to customers about cycling.
The list is so long it's difficult to know where to start...
The pay is minimum wage. Bonuses are based on your performance that the company does everything possible to minimise.
Other benefits are not available to all employees. Besides, the company is too busy being nasty to be generous.
Shop managers are specially selected to be as spiteful and childish as possible.
They also encourage others to spy on you, making it difficult for you to do your job properly.
Amazingly, and despite this, the deliberately made poor and down-trodden, assistants still try and give the best service possible, even though the company continues to try to break their spirits and ensure morale is as low as it can get.
From a minority? Expect special treatment! You will be punished for it. And if you complain you will be punished again and again and again.
As you can see, this is a truly awful company that's far too busy being hateful and hurtful to its employees to realise cherishing them MIGHT just improve the company's profits.
Advice to Management
RESIGN ASAP so we can give the public the service they want!
I worked at Evans Cycles full-time (More than a year)
Some genuine people interested in serving customers the best way they can; some people really good in what they do; a fantastic HR team that really is focused on getting the employers feeling useful and meaningly. Good offer on products, good process in theory on how things roll. This company has its grounds set correctly. I think overall, and as a company, Evans is doing things right but...
... but it lets down by some other people. As any traditional retail company, people that work at HO think that the store employees are at the stores to do what they want/advice/plan for them. When it should be the other way around. The people at the stores at the face of the company to the costumer. The HO would never exist if it wasn't for the guys at the store. While the HP have a "relaxed" paced, the staff in the stores, are always on the pressure of making the numbers, Obviously you have targets to fulfill (just like any industry/company), but a little more acknowledge of the store staff work. Usually there's a lot of pressure on the communication via HO-store and the guys at HO feel "superior" when facing the store staff. This, sometimes, reduces the potential growth of the company's revenue. Sometimes, you get the feeling that the guys at H are just trying to do their jobs, just trying to "cover that behinds" (pardon my french). Guys in the stores are usually the less paid and the ones that produce revenue for the company.
Usually, a store environment is determined by its manager and management team. It is them who have to do the bridge between HO "demands" and get the most of the sales staff. Usually, this staff are young people, not to reliable and have a high turnover of sales staff. Again, this can be a lottery: you can have really good people (usually stay at the stores about 6 months to 1 years, until they find something better), or guys that just cover gaps (usually stay longer because they can't get better jobs than that and the managers see in them staff they can use). With the fast rotation of staff, it gives managers the work of getting more staff and usually the feedback from customers can range from excellent advise to stores understaffed and staff who don't care.
If you don't get in the grace of some key people, forget about being recognised and step up the ladder. Unfortunately, that's the truth. There is also no standards between the stores. As said above, it is about the management team, who creates the team spirit and, therefore, the shops ambience. Usually, you step up easily if you're on the South or North Region. On London region is harder to succeed.
One of the biggest cons is, again flat out across lots of industries and retail companies, the people that work in the HO never worked in the shops before. This is, again, a huge problem, as they don't recognise the colleagues issues.
Advice to Management
If, as they say, that are really focused on the customer service, than, pay more to the sales staff. They are doing your sales on the shop floors everyday. They are the company's face. The deal with the customers everyday. If you really want to succeed and have an outstanding customer service, it is just not giving them a Colleague Handbook, elect a Directeur Sportive to train them. It is about giving them the money for their knowledge. Get the guys at HO to work one month at a shop in Central London, to know the stores problems, issues and, when they return to the HO and perform their jobs, they can understand and address the stores issues.
I have been working at Evans Cycles full-time (More than a year)
Limited trade discount, co-workers are usually interested in cycling. (Have to write more to fill in required words for pros.)
You're expected to do a lot of work without all the tools for less than average pay.
Even though pay is horrendous they limit one of the only advantages of working here; trade price.
Long working hours
The tasks you are given to do as well as give good customer service drags you into overtime which you are paid minimum wage per hour for.
Most stores run on skeleton staff making it highly stressful and we're always pushed to ask for customer feedback when we can not provide good customer service because we have no staff.
Evans does not attract good working staff because of their low pay, although you will come across people who fit the job description they will often leave as they are not valued.
Their computers are outdated and operations on the computers are even worse. This makes quite easy tasks take very long.
No sort of team building rides or activities although they expect stores to work as a strong team. The main thing that brings 'teams' at evans cycles together is their common interest in leaving the company
Working here takes the joy out of cycling...
You spend 9 hours at the shop, get paid for 8 hours work, no paid lunch breaks.
Nothing can not be done, if you don't have space for something 'you make the space'.
Staff areas really need to be re-fitted, evans are happy to open up new stores all over the place but will not update their current stores.
You find out about new products that evans are selling when a customer orders it, there is a bulletin but only key items are put in there.
WE SELL TERNS AND DAHONS, which are death traps, frames splitting in half are not a strange thing to deal with when it comes to terns and dahons, but we receive such good revenue on them so it doesn't matter, right?
Pay is horrible, not even London living wage (i know i said it already but it is that bad...)
We fill in surveys but feels like they aren't read, our opinions dont really matter
Advice to Management
Pay more, stop selling bikes that are proven to be death traps, let your stores go on staff rides, re-fit stores that are older than 5 years old, show staff that you value them, if you don't value them, then please stop pretending.
Actually do something about the cons listed above! Dont just reply with a generic response.
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