Evans Cycles Reviews | Glassdoor.co.uk

Evans Cycles Reviews

Updated 10 June 2018
78 reviews

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78 Employee Reviews

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Pros
Cons
  • "Communication between stores and head office is a bit hit and miss but getting better" (in 12 reviews)

  • "You are being paid minimum wage for specialist knowledge and then you are a cleaner when the shop is quiet" (in 10 reviews)

More Pros and Cons

  1. Helpful (1)

    "Not bad, definitely not good either"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Contact Centre Agent in Gatwick, England
    Former Employee - Contact Centre Agent in Gatwick, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Evans Cycles full-time (More than a year)

    Pros

    lot of great people, company perk (bike gear at trade cost) is great.

    Cons

    really gone downhill, too little investment in staff and stores. company was sold off at too high a price, now owners are squeezing it dry. people are leaving very quickly now. little room for bonuses or staff perks beyond buying at cost.

    Advice to Management

    listen to staff, invest in stores a bit more etc.


  2. Helpful (1)

    "Same as any other retail store, low pay and understaffed."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Associate
    Former Employee - Retail Sales Associate
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Evans Cycles part-time (More than a year)

    Pros

    If you buy expensive bikes the discount is very good. Mostly great staff. Use of the workshop is very useful. Some good managers....The potential for career progression is good due to the speed at which staff leave the stores. The yearly internal bike show is excellent, it really is the highlight of a very average job.

    Cons

    Rude customers expecting the world from minimum wage slaves.

    Senior management constantly chasing numerical targets and passing this pressure down the chain.

    Training is terrible, you are thrown straight in with just enough training to put a sale through the till.

    Low staff numbers faced with an impossible workload. The company is very wasteful, ridiculous amounts of damaged bikes getting moved around, issuing vouchers to customers over any complaint just to keep them quiet (the easy option).

    Horrendous communication across departments and the company as a whole.

    A large company feels like it's run like a small business, quite un-organised seems amateurish at times.

    If you have a passion for cycling, beware, working in the industry can extinguish that very quickly. Get in, get some cheap gear and get out!

    Wages - compared to other jobs they really aren't great. Yes they offer discount which is good but that doesn't pay the bills. The bonus scheme is broken you can sell all you want but if the shop as a whole doesn't meet targets you get nowt.

    Feels like they are just trying to look good on paper for the investors to sell on and make their profit.

    Claim specialisation but in reality very generic.

    Advice to Management

    Halfords are considered a joke to bike enthusiasts, do not become Halfords.

  3. Helpful (2)

    "not worth the money let alone the stress"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Evans Cycles full-time (More than a year)

    Pros

    If you can afford the '1' bike a year on trade discount, while being paid Minimum Wage then that's it.

    Cons

    Pay, your just a number that can be replaced in there eyes even if you have skills, lack of respect and care from hr,
    No sick pay, open ever day of the year besides 2 days. If you report something... guess what nothing will be done....but if your sick 3 times in 6 months your be dispilined. ..... Remember your getting paid the same as someone working in a pound shop stocking selfs


  4. Helpful (1)

    "Better than other sales jobs if you like cycling"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Assistant in Leeds, England
    Former Employee - Sales Assistant in Leeds, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Evans Cycles part-time (More than a year)

    Pros

    You are surrounded by cycling all day

    You can save a lot on kit with the staff discount

    I personally had a great store manager

    Cons

    They have been taken over by a conglomerate keen for a quick buck

    You are expected to be an expert on bikes but you get minimum wage

    Advice to Management

    Appreciate that working in sales at a bike store is not an unskilled job and should not be paid as such


  5. "Sales Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Assistant in London, England
    Current Employee - Sales Assistant in London, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Evans Cycles part-time (More than a year)

    Pros

    Get to meet some great like minded people who enjoy cycling as much as you do.
    Great place for progression and have seen many of my colleagues progress. It is also an awesome place if you are studying. Very flexible.
    Lot's to learn and not just about bikes or sales.
    Amazing discounts and company benefits like Bike Fest.

    Cons

    Sometimes the operating system can be extremely painful to use and needs to be updated.
    A lot of people only review stores if they have a bad experience, not a good one and can feel like this isn't recognised by senior management.
    High turnover of managers can be difficult to adapt, as each have their own style of management.
    Also high turnover of staff can also be difficult.
    Sometimes a lot of red tape around puncture repairs and accessory fittings, even if we ride everyday.
    You do prologue (probation) than are slapped with Veloversity, even more "training" that we have to do out of work hours and all this extra learning isnt reflected in pay.

    Advice to Management

    Less admin, more shop floor focus, especially from managers. I never see my new manager on the shop floor at all.
    I feel you need learn how to nurture some of your managerial talent better and not let them get away.
    Never stop trade, huge benefit to work there, but a lot of retail companies do pay a lot more nowadays than Evans.
    The company needs to start acting like a big retail company and not your local bike shop, because it isn't anymore.


  6. Helpful (1)

    "ok for part-time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shop Assistant in London, England
    Current Employee - Shop Assistant in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Evans Cycles full-time (Less than a year)

    Pros

    Nice people and good trade discount, if you like cycling is the right place.

    Cons

    The company, not the managers, is awful. You will have very poor training if at all, no growth opportunity. underpaid, if you stay later to finish closing they don't pay you. plus a number of times where they process your payment wrong and you don't get even the little they owe you. ok as part-time job nothing more.


  7. Helpful (1)

    "A Shambles"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate
    Former Employee - Sales Associate
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Evans Cycles full-time (More than a year)

    Pros

    Staff discount and a staff bike always helps but end up wasting the hard earned minimal pay on it.
    Bike fest

    Cons

    Where to begin...
    Pay is shocking £6.12 for the majority of my ex colleagues, I was lucky enough to earn a whole £8 an hour for being a supervisor.
    If you're a supervisor you're expected to do everything a manager is required to do and also become their scapegoat that way they're never wrong and will get the praise when actually given.
    Systematic rotas?! Good luck... days are changed hours are made longer without even being asked, on an 8 hour contract being made to do 50 hours a week, ask for a day off and essentially get laughed at!
    Regional manager, store manager and assistant manager are a joke, hardly see the regional manager and when he is in no well done just miserable, manager and assistant manager spend little time on shop floor and make you do everything whilst they sit on nicer pay.
    Many many staff leave, this effects the store morale.
    Head office mess up and we have to deal with the angry customers on shop floor, too many damaged bikes turn up and not to mention the home delivered bikes! Absolute joke.
    Holiday booking, doesn't happen but superior staff make sure they get theirs!

    Advice to Management

    Pay staff more, you'll attract more people who are willing to work harder and essentially sell more. Less people will leave too! Management well the stores are a joke good luck resolving them, that's if you even listen to what your staff are saying

  8. "Solid, Reliable Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Assistant in Glasgow, Scotland
    Former Employee - Sales Assistant in Glasgow, Scotland
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Evans Cycles part-time (More than 3 years)

    Pros

    Great staff but that is dependent on the store you are in. Good nights out and always hours available to work. Fun culture.

    Cons

    Really basic pay with no real way to advance it. Very sales focused with no commission.

    Advice to Management

    Pay better incentives, doesn't need to be cash but if you want your staff to sell bikes, especially pinnacles bikes then give them a real reason to do so.


  9. "Evans Cycles Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England
    Current Employee - Anonymous Employee in London, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Evans Cycles full-time

    Pros

    Great people, great atmosphere and a team of people that do actually care. The business does try to take care of it's own and really does appreciate effort and hard work.
    The business is busy but a fun environment to work in at pretty much all levels.

    Cons

    Unfortunately the business is vastly inefficient, reliant upon working practices and methods that are largely out of date and does not communicate anywhere near as effectively as it should/could and does not recognise, past face value, the importance of planning, adoption of company wide practices or the financial, business and customer value of improving the bottom front end as opposed to the top back-end.

    Advice to Management

    concentrate on removing waste, eliminating variation, improving efficiencies, increasing the opportunity for customers to exchange money for goods (bottom front-end) and decrease the reliance on attempting to 'think' our way to improve revenue as this has proven repeatedly to hamper our growth. First and foremost concentrate on customer value proposition and customer benefit.


  10. "Just the salary"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Store Manager
    Former Employee - Assistant Store Manager
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great Staff to work with overall.
    Trade Price on bikes and accessories
    Does well to provide great work life balance

    Cons

    Salary was poor for the amount of work being given.
    HR were terrible to deal with

    Advice to Management

    Keep listening and acting on what people need


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