Evolent Health Customer Service Representative Reviews | Glassdoor.co.uk

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Evolent Health Customer Service Representative Reviews

Updated 7 Nov 2018

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Found 3 reviews

3.3
StarStarStarStarStar
20%
Recommend to a Friend
100%
Approve of CEO
Evolent Health CEO Frank Williams
Frank Williams
1 Ratings
  1. Helpful (3)

    "Overworked and Underpaid!! (Bedford TX)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Bedford, TX
    Doesn't Recommend

    I have been working at Evolent Health full-time for less than a year

    Pros

    25 PTO days and good benefits

    Cons

    * WFM is evil! They change your schedule every day so you can't regulate your breaks/lunch. * I was moved to another Account and was told there would be a pay increase but that NEVER happened * Once moved to the new Account I found out there were multiple accounts AND I would still have to work the old one I left. When asked why, I was told it was the business needs until further notice. * The phone system is unable...

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    Advice to Management

    You should at least acknowledge that you are listening to the concerns of the CSR's who are the backbone of the company. We take the calls. We are on the phones with the crappy phone systems. We have to deal with everything wrong with Aldera daily. Our concerns are absolutely valid.

    Evolent Health2018-11-07

    Evolent Health Response

    November 12, 2018

    Thank you for taking the time to provide feedback and bring your concerns to our attention. Please reach out to your HR representative; or if you do not feel comfortable doing so, to one of our Safe Space Ambassadors, a program that is focused on increasing a sense of empowerment ...

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  2. Helpful (13)

    "Everyone is a boss. Haha!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Bedford, TX
    Doesn't Recommend
    Negative Outlook

    I have been working at Evolent Health full-time for less than a year

    Pros

    A few good people with real talent. Training was great, very professional lady

    Cons

    Leadership top heavy,all with own rules for car's. PTO requires approval of 3 people,scheduler will make up own rules,supervisors make up rules, then all come down on you

    Advice to Management

    Evaluation of leadership is a must!!!!

    Evolent Health2018-03-07
  3. "Customer service representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Louisville, KY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Evolent Health full-time for less than a year

    Pros

    Awesome company and employees with great values.

    Cons

    I honestly don't have any cons for my employer.

    Evolent Health2018-01-31
Found 3 reviews