Experian Employee Reviews about "people"
88% would recommend to a friend
(1165 total reviews)
93% approve of CEO
Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "Good Comp and Benefits" (in 437 reviews)
- "Great people that celebrate success and give back to the community." (in 387 reviews)
- "Experian has a great culture and allows employees to innovate their ideas and use data to benefit the organization." (in 229 reviews)
- "Very flexible and good work/life balance" (in 212 reviews)
- "Great colleagues to work." (in 126 reviews)
- "Poor management and lack of empathy" (in 157 reviews)
- "It represents many extra hours that based con labor chilean regulations were never paid and salaries are very low for SSC teams." (in 120 reviews)
- "Many managers have now not seen their teams face to face or met new starters for over 5 years." (in 98 reviews)
- "Many layoffs over the past 2 years due to poor executive management" (in 64 reviews)
- "Senior management does not have the skill set to effectively run group." (in 49 reviews)
Found 1,165 of over 6K reviews
Updated 6 Dec 2023
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Reviews about "people"Return to all Reviews
- 4.027 May 2017Anonymous EmployeeCurrent Employee
Some excellent people who are very talented and can collaborate well to make a difference. Not afraid to train employees.
A lot of red tape, it can take a too long time to get things done. Working with other business units can be tenuous and slow things down further.
- 1.021 Oct 2019Anonymous EmployeeFormer Employee, more than 3 yearsLondon, England
Strategy to ingrate business units is right as they're currently a collective of 'empires'. Very interesting work at the centre of finance and technology.
Be careful of the recent positive reviews in London. Many of these are from HR & talent partners. A better benchmark can be found on Trustpilot. Experian.co.uk scores 1 Erratic politics and poor practices and treatment of employees and customers. Another reviewer on Glassdoor summed it up well: initially very exciting and people seem nice. Then realise over time how dysfunctional mid management are. Hard to progress anything as leaders continuously trying to undermine each other. Some people 'untouchable' while others put under unreasonable bullying pressure. I witnessed some very poor practices. My experience was very different from the values written within the Experian plc website4
- 3.020 Oct 2023SupervisorCurrent Employee, more than 3 yearsAllen, TX
The largest pro of working at Experian is that the people you work with are largely kind and welcoming.
The largest con of working at Experian is a lack of recognition from the higher ups and a fairly chaotic work environment.Experian Response2mo
Thank you for writing a review. We'll pass your comments on to relevant stakeholders in the hope they'll address these.
- 5.016 Dec 2021DeveloperCurrent Employee, more than 3 yearsCosta Mesa, CA
Experian is a product-forward organization with a focus on people. A shared vision to improve and enhance financial well-being for all. Culture is diverse, dynamic, and evolving. Several positive growth and learning opportunities across several business units and functions.
Large organization. Heavy focus on security. Not easy to move quickly. Slow is smooth, smooth is fast. Processes can be opaque and change often. Getting to the right people or teams can slow things down but slow is smooth and smooth is fast.4Experian Response2y
Thank you very much for taking the time to leave a review! We're so glad to hear you've had a positive experience with our people-first approach to the ways we work and our commitment to creating an inclusive culture where everyone feels comfortable and confident bringing their whole selves to work every day. As a large global organization, implementing change can not always happen as quickly as within smaller organizations, but we're continually looking for new ways to improve our processes. We truly do appreciate all employee feedback, so thank you again for taking the time to leave a review! -Senior HR Representative
- 1.026 Aug 2015Anonymous EmployeeFormer Employee, more than 3 yearsSchaumburg, IL
EMS has great people throughout the organization and 'most' will do all they can to support legitimate sales pursuits. Most of the old sales obstructionists have been purged from the company.
For anyone joining EMS, just know they typically have 2 layoffs every year (Nov-Dec & late March) to shore-up the bottom line. Farmers with a book of business that's well managed with steady revenue growth are usually safe. However, it's been a revolving door when it comes to sales leaders and sales hunters.3
- 4.03 Jan 2019Anonymous EmployeeCurrent EmployeeBoston, MA
People- the people at EDQ are amazing. We work as teams and really want to see everyone be successful. There is a lot of collaboration and camaraderie. The managers really care about their employees and want to see them be successful. Benefits- good PTO/ sick/ holiday time off. Nice little perk is that most people work remotely or take time off between Christmas and New Years too. Gives you some time to regroup for a bit. Employee events- external employee events have declined a bit but there are always internal events going on in the office and after work if you are able to attend.
Change (not always a bad thing) but seems pretty constant- reorgs, new leadership, lay offs, internal moves. Senior Leadership could do a better job at communicating the business strategy and vision.2
- 5.02 Dec 2021Sales ManagerCurrent Employee, more than 3 yearsPhiladelphia, PA
Product innovation is vibrant and focus on client success a key driver. Collaboration across multiple teams is encouraged and strong. A focus on diversity is very welcome and the company truly invests in developing people. Among the best company cultures I've encountered anywhere! Senior leadership is very connected to team members and our clients.
Can't think of any downsides.4
- 4.017 May 2021Anonymous EmployeeCurrent Employee, more than 5 yearsAllen, TX
Great culture - inclusive and forward thinking.
Little attention is given to management of people on the technology side. Communication is horrible and dealing with personalities and people is not a focus at all. You often have only half the information you need to do a good job.Experian Response3y
Thank you for taking the time to leave your feedback. We’re pleased to hear that you enjoyed our culture and diverse environment. Our philosophy is to give our employees the equal opportunity and support to succeed and advance within Experian, and we’re sorry to hear this has not been your experience. We genuinely do care about the well-being of every one of our employees professionally and personally. We want our employees to feel appreciated and happy in their roles as we know our talented team members are our greatest resource. We encourage you to speak to your manager or HR representative about your concerns as we know there is always room for improvement, and we want you to be happy at Experian! -Senior HR Representative
- 1.026 Feb 2021Commercial SolicitorFormer Employee, more than 1 yearNottingham, England
Great place to work and learn with a lot of nice people and you are working for the industry leader in credit data and get to work with blue chip companies, big banks and small organisations too, so varied workload.
Senior people in the organisation are racist and bully you when they don't get their own way. Very old school finance business with soo many processes and red tape it is honestly suffocating top try and introuduce any change. They don't even pay market rate and are soo tight when it comes to expenses!2Experian Response3y
Thank you for taking the time to leave a review. We’re encouraged to know that you feel Experian is a great place to work, that there were learning opportunities and that our position as a market leading organisation offered you varied work across different sectors. We are concerned about your experience and that you feel there was any form of racial bias during your time with us. This is something we take very seriously and if you feel comfortable contacting me directly, I’d appreciate a conversation about your experience. You can contact me at email@example.com. We are continually striving for improvement, and diversity, inclusion and belonging continues to be an important area of focus for us. We have made progress over the past 12 months in particular, with the creation of the Black in Experian network, the REACH (Race Ethnicity and Cultural Heritage) network. We have run numerous events, roundtables and resources available internally for all of our colleagues to educate themselves and hear from colleagues from all backgrounds. We take any instance of discrimination incredibly seriously and actively encourage our employees to not only support each other, but to take action, speak up and be intentional when it comes to diversity and inclusion. We appreciate your views and your experience, and as mentioned would value any further discussion on this topic. With regards to processes, we operate in a heavily regulated environment and therefore sometimes there may be diligence or procedures required in order to be compliant and do the right thing for our colleagues and customers. These procedures are critical to protecting our data and our reputation as a secure, trusted, market leading organisation and by having the right amount of governance in place this helps us to do all of the right things for our clients and for consumers. We see this as the right approach and we work hard to ensure that we are as efficient in doing this as possible, but we are continually striving for improvement and your feedback is fed back in to the business. In the UK business, salaries are reviewed annually in line with the external market and extensive research, and this process is communicated at both a regional and business unit level. There are lots of guides, tools and resources available that detail how the salary and benefits programmes work and regular communications, webinars and materials are shared throughout the year, particularly in February and March in the time leading up to the annual benefits window opening. Thank you again for taking the time to leave a review, and please do not hesitate to get in touch. Jane Avison – Employer Brand Manager
- 4.09 Dec 2021Account ExecutiveCurrent Employee, more than 5 years
- Experian is firing on all cylinders at achieving their mission to be the consumer's bureau. Leadership truly cares about creating financial inclusion for all. - The people are friendly and always willing to help you learn and achieve your goals. - Opportunity to grow and even take on new positions/roles is encouraged. -Benefits are great and pay is competitive.
-Getting clients through internal onboarding is not seamless and takes a very long time. Sometimes I think the clients might walk away because it takes so long. -Goaling for sales team is ambiguous and no one can explain it. -Culture could be improved. I know they are working on it, but there is a long way to go.1