FactSet Product Specialist Reviews | Glassdoor.co.uk

FactSet Product Specialist Reviews

Updated 22 Jan 2020

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3.6
68%
Recommend to a Friend
100%
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FactSet President and CEO Phil Snow (no image)
Phil Snow
9 Ratings
  1. "Outdated/out of touch Management strategy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Product Solution Specialist in London, England
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at FactSet full-time for more than 3 years

    Pros

    Free lunch Good product concept That is it

    Cons

    Management reshuffle causing appalling decision making. You will be a number Graduate/outsourced hiring driven (Cheap). No human interaction Competent HR left Terrible sales team No long-term vision Well under market salary range Management/execs will lie to your face multiple times.😂 Managers WILL sacrafice you for their own benefit.

    Advice to Management

    Profit margin is due to poor sales team not Non revenue roles. Outsourcing will not save you in the long-run. Financial learnt the hard way.

    FactSet2020-01-22
  2. "product specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Product Specialist in London, England
    Recommends
    Positive Outlook

    I worked at FactSet full-time for more than a year

    Pros

    The teams across the office are very welcoming and open to dialogue. The clients are actually very good to you and clear in what they do and do not want. However, management always seems to talk negatively about the clients. It's disconcerting.

    Cons

    It doesn't matter how hard you work just be nice. The rule here is you can't be horrible to a nice person. The nicer you are or even fake nice you are, the more opportunities you will be offered. There is no clarity to what your senior manager is thinking or project goals. If your manager does not like you, they will ask you how your work is going to write down agenda but not assist you on any difficulties you are having. If a client is angry, nobody will do any work until the client threatens to leave after their contract has expired.

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    Advice to Management

    Don't be afraid of change or being challenged.

    FactSet2016-06-20
  3. "Good for begginers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Associate Product Specialist in Hyderābād
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at FactSet full-time for more than 5 years

    Pros

    Excellent opportunities to learn and grow

    Cons

    Work life balance is to be looked at

    FactSet2020-01-04
  4. "Good benefits, decent pay, great culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Product Specialist in Norwalk, CT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at FactSet full-time for less than a year

    Pros

    Good benefits, decent pay, great culture

    Cons

    sometimes the environment can be a little too lax (if you're a high-strung workaholic)

    FactSet2019-12-05
  5. Helpful (5)

    "Sales Frat House"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Product Specialist in Boston, MA
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at FactSet full-time

    Pros

    Name brand company. FactSet is only second to Bloomberg in brand recognition for market data providers. Great outside opportunities. FactSet's clients regularly poach their FactSet contacts and team members for roles at their firms. If you're good at networking, you'll have a great job lined up for yourself when you're ready to leave. Great exposure to the various facets of the investment industry. You'll learn the investment types, the investor types, the technology used for investment processes, etc. but only if you have the initiative to learn that stuff yourself. FactSet will only teach you how to use and sell FactSet. Below market rate pay for most roles, but boosted by an employee stock plan in a high returning company. Excellent compensation and perks if you're in Sales.

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    Cons

    Management has zero appreciation for non-sales roles. FactSet's product models are divided into Development, Support, Implementation, and Sales. Only associates in the Sales function are valued, and if you are not in the Sales function you'll never be promoted to management. You are a faceless cog in their machine. You'll receive no praise, no senior management face-time, no career development guidance, and no bonus. Sales are the cherished stars; company paid group drinking nights, exotic retreats of the Chairman's Club for the highest generating associates, massive bonuses, and of course all the promotions. You'll be reminded of this fact pretty much every day, as every time there is a sale of any magnitude a giant metal gong in the office is rung, and the person who "earned the sale" will give a little speech and the whole office will have to clap for them. There are only 2 metrics FactSet cares about: ASV and Meeting Count. ASV is how much annual subscription revenue your clients are contracted for. Only Sales earns credit for growing ASV; nobody cares how much ASV you supported, ensured didn't cancel, or helped the implementation team implement. In fact, if you're not in Sales, management only tracks how much ASV you lose; you get no credit for growth or retention. Meeting count is an obvious metric. What isn't obvious to management is meeting quality. Are you in Sales and you had a leisure 4 hour day filled with casual chats about nothing with various clients over morning coffee, lunch, afternoon coffee, and a dinner? 4 meetings, what a superstar you are! Drive 3 hours to a client's office, spend 10 hours building and delivering a workflow your Sales team promised a client (without consulting their implementation or support teams to see if it's even feasible), and then drive 3 hours back home? Only 1 meeting, what a garbage employee you are! Turnover in non-Sales roles is frequent and horrendous. I've never seen any other employer where roughly a third of employees quit without notice. About once a month I'd come in and someone would have just left their badge on their desk and a pile of work that was promised to clients that wasn't done, or just not returned from a vacation the day they were due back until their job was considered abandoned, or just sent an email out of the blue mid-day saying "bye, I quit". In truth, most of their managers don't deserve the courtesy of a 2-week notice; they’d usually bad talk their departed staff the moment they are out the door, talking about how incompetent they are, even if they're off to a much better opportunity. Staff behavior is almost high school like. Development is treated like unwanted nerds by Sales and was even physically located as far away from the rest of teams as possible, far away from common areas like the kitchen so nobody had to interact with them. Only Implementation and Support members usually talked with them and treated them as equals; when Sales was forced to interact with them you could feel the awkwardness and pandering in how they treated Development.

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    Advice to Management

    If you keep ranting about "Double Doubles" you'll get double doubles...double digit attrition rates.

    FactSet2019-11-12
  6. "Not much for finance career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Product Specialist 
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at FactSet full-time

    Pros

    Best work culture and work life balance

    Cons

    Mostly support work. Repititive after some time

    FactSet2019-09-07
  7. Helpful (1)

    "Product specialist"

    StarStarStarStarStar
    Current Employee - Product Specialist in Hyderābād

    I have been working at FactSet full-time for more than a year

    Pros

    People are great and eager to help

    Cons

    Sometimes you need to work in US shift

    FactSet2019-09-03
  8. Helpful (2)

    "Associate Product Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Associate Product Specialist in Hyderābād
    Positive Outlook
    Approves of CEO

    I have been working at FactSet full-time for more than 3 years

    Pros

    I felt very about the work culture of Factset, one will get substantial amount of support and guidance to improve within the organisation

    Cons

    Compensation is one of the bad thing about Factset, first of all it is not good for the Freshers, secondly the comp structure is not compelling.

    Advice to Management

    People who hired externally gets almost double compensation than who are promoted internally to the same position. Internal talent are being discriminated on that ground.

    FactSet2019-07-24
  9. "Associate product specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Associate Product Specialist in Hyderābād
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at FactSet full-time for less than a year

    Pros

    Good working culture, work life balance, people are good.

    Cons

    Politics, limited growth, less attention to lower level grade employees

    Advice to Management

    Focus more on lower level as well.

    FactSet2019-06-21
  10. "Product specalist II"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Product Specialist II in Hyderābād
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at FactSet full-time for more than 3 years

    Pros

    Flexible timing, Good management

    Cons

    I do not have much to share

    FactSet2019-06-10
Found 20 reviews