Farfetch Reviews | Glassdoor.co.uk

Farfetch Reviews

Updated Nov 19, 2019

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3.7
74%
Recommend to a Friend
88%
Approve of CEO
Farfetch CEO José Neves
José Neves
202 Ratings
Pros
  • "Great work environment, the company respects the workers, and I never had to take a day off to go to the doctor or the bank(in 29 reviews)

  • "fast paced but with a significant focus on work-life balance(in 18 reviews)

Cons
More Pros and Cons
  1. Featured Review
    Helpful (3)

    "Exciting place to work with lots of opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Strategy in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Farfetch full-time for more than 3 years

    Pros

    Great culture with strong values; fast pace and high growth which creates tons of opportunities to work on different parts across the company; very international and cross-functional making it an interesting place to work

    Cons

    Fast pace requires openness to change and ambiguity but if you enjoy that, you will enjoy Farfetch

    Farfetch2019-05-23
  2. "Best place I’ve ever worked"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - PA to Director in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Farfetch full-time for more than 5 years

    Pros

    Amazing work ethic amazing values and a place that does amazing things

    Cons

    Heavy work load. You are asked to do a lot more than your role

    Advice to Management

    To look at their more junior employees and guide them on how to grow their career

    Farfetch2019-11-19
  3. "Great culture & great people"

    StarStarStarStarStar
    Current Employee - Senior Manager 

    I have been working at Farfetch full-time

    Pros

    The women in leadership positions are particularly inspiring. Some of the most intelligent, kindest and most motivated people you'll ever meet

    Cons

    Ever changing goal posts. You need to be adaptable and flexible in order to thrive.

    Farfetch2019-10-14
  4. Helpful (1)

    "Working at Farfetch"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Content Designer in Old Street, England
    Approves of CEO

    I have been working at Farfetch full-time for less than a year

    Pros

    Great brand and flexible working hours. You can really own and run with your projects here as the company is always growing

    Cons

    You always see new faces due to high staff turnover

    Farfetch2019-08-26
  5. Helpful (2)

    "Way too fast growing company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Content Writer in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Farfetch full-time for more than a year

    Pros

    Staff discount, and flexible hour

    Cons

    HR is not so helpful. Management is not too keen on your career growth.

    Farfetch2019-08-21
  6. "A good company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Content Writer in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Farfetch full-time for more than a year

    Pros

    Great team and good working environment, very transparent strategy and communication

    Cons

    Things can move a little slow in a company this size

    Farfetch2019-08-21
  7. "Very fast-paced environment, low support in building skills"

    StarStarStarStarStar
    Current Employee - Marketing Manager 

    I have been working at Farfetch full-time

    Pros

    super fancy company, high talented people

    Cons

    very fast paced even at the beginning, few possibilities to keep up with everything

    Farfetch2019-08-20
  8. Helpful (8)

    "Growing pains"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Manager 

    I worked at Farfetch full-time for less than a year

    Pros

    Great on the CV, good work-life balance, close contact with lots of talented and motivated people, free food, lots of opportunities to socialise, great effort put in creating that "friendly, fluid, entrepreneurial" environment.

    Cons

    It often seems like the company puts a lot of effort into projecting an image externally and internally, selling the Farfetch dream. In fact they are so busy trying to maintain and grow the business while selling the amazing Farfetch unicorn story, that the tangible benefits get lost between the cracks. Hierarchy and opportunities for growth are unclear, and many decisions are made behind closed doors with... remarkable lack of transparency towards the rest of the staff. Very political, high staff turnover.

    Show More
    Farfetch2019-07-22
  9. Helpful (13)

    "Incompetent management, ZERO strategy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Farfetch full-time for less than a year

    Pros

    I like the office space and decor. Some of my peers were very enjoyable to work with - the casual atmosphere brewed team camaraderie (although this depends on the team).

    Cons

    Farfetch is a company filled with executives and upper level managers who have no idea what they are doing. Many of them are young, arrogant, lack experience, and are only hired based on network or CV brand names (educational institutions, management consultancies) rather than how skilled they are or their measured results from achievements at previous companies. Many of these people could greatly benefit from... working in established companies at a lower level, and learning from industry mentors who have gathered far more knowledge. Most crucially, many of these people don't understand their core customers, their behaviour, and the fashion industry. I have worked in several different companies, but this is far and wide the most toxic work environment I have ever encountered. Politicking is widespread and executives engage in a never ending blame game where different divisions throw responsibility of poor results on each other. The consequences of the above are that progress on any project is slow if nonexistent. Most of the companies resources are thrown at addressing the same question week after week: what's causing decelerating sales? Rather than actually committing resources to initiatives that will solve these challenges & promote profitable long term growth, execs order department heads to order their teams to investigate these questions and come up with an answer so that their department isn't blamed that week (and therefore doesn't have to address it with a long-term solution). No one thinks about how each department's (usually conflicting) strategies (marketing, supply, ops, product etc.) all impact each other, which ultimately impacts the customer experience. Working at Farfetch is therefore akin to condemning yourself to Sisyphus' fate. In addition to all that, the pay is poor - it's aligned with fashion salaries NOT tech salaries. People work very hard as well - working weekends and late nights is not uncommon. Promotions are not based on achievements - rather they are based on whether or not you are a flight risk or if you worked at a fancy management consultancy or if you went to an Ivy League. Finally, the financial outlook of this company is truly questionable - every aspect of their core business is under pressure so I struggle to see a way to scale profitable growth without considerable investment decisions being made (and I don't mean showy & irrelevant M&A activity... I mean actual operational decisions). This company needs to make some hard decisions about where to invest their resources and where to sacrifice because they have not yet mastered their core business. Unfortunately no one is willing to do that.... especially not at the top.

    Show More

    Advice to Management

    Founder CEO should be fired and replaced by a professional CEO with retail or marketplace experience. I don't see any other way. Strategy & culture come from the top and trickle down .... if there's a sickness in the company, the root of that sickness comes from the top.

    Farfetch2019-08-14
  10. Helpful (7)

    "Poor management, paints a false image of itself"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Farfetch

    Pros

    Generally good work life balance. Exposure to fashion industry

    Cons

    Farfetch is a joke. The company paints itself as an innovative tech company when it's a creaking, manual company with an unclear strategy and led by incompetent management 1. Strategy: Not sure the company has one, other than to, 'take the lion's share of growth in luxury fashion.' that's an objective not a strategy. Different departments chase different objectives, often conflicting. Now that the company is... public, it's chasing short term KPIs rather than investing a sustainable business model . Diff execs have different visions of what FF should be, resulting in a mess of an organisation that unsuccessfully tries to do too much The company is clearly chasing top-line growth through flashy M&A, but their path to profitability is unclear, let alone their ability to integrate these acquisitions 2. Leadership: Poor. Leadership sets the objectives, culture and expectations for the business. The leaders here don't do much leading as they are simply too busy trying to get by and blame the company's poor performance on others. None of the leadership team have the credentials to be leading such an organisation. They should be middle management at best. 3. Operations: to call this company a tech company would be like calling Boris Johnson handsome. The company doesn't have the right access to tech resources, talent or innovation to deliver on its promises. 4. Career growth: given there's so much firefighting I don't believe FF offers much in the way of career development. Promotions are arbitrary and based on whether people like you. I particularly feel for the junior people who are not being trained or developed and getting paid peanuts as well. Salaries are all over the place for the same level, and VERY LOW, especially if you consider the tanking stock prices and cancelled bonus. Staff turnover is incredibly high, reflecting the poor opportunities in this place.

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    Advice to Management

    Define your strategy and develop a clear value prop to your consumer, including a site thats actually bearable to use. Hire competent leaders. Invest in tech to have even a chance of delivering on your lofty promises.

    Farfetch2019-08-14
Found 314 reviews