Fidelity International Reviews

Pros

Strong research team with good working culture. Some PMs are excellent.

Cons

Numerous middle management layers, quite bureaucratic.

Advice to Management

Get leaner in the middle management layer and be more decisive in transitions.

Pros

Good work life balance local to home

Cons

Lack of recognition no room for advancement

Pros

Nice place to work Some very smart people with open collaborated environment, if you have something to say people listen

Cons

Enormous size with various integrated business

Advice to Management

Proactive and tenacious

Pros

Great environment to work in

Cons

Internal salary increases are poor

Pros

Well meaning employer, excellent fund manager.

Cons

Poor systems and IT structure in UK.

Advice to Management

Invest in UK business and IT management, it’ll make the business better.

Pros

- the way client services is set up you can have no clue about investments but have great opportunity to enter the industry and learn through the job role - The majority of people within the client services team are great and you can have some real fun times even though you are taking calls all day - canteen (food is usually food is quite and cheap!!) - car park - I think the company do try their best to listen to... the teams but it is not always the case and at times it can be frustrating but working at other companies you realise fidelity do try - you have many routes you can take progress and love forward with your career but like anything have to be determined and put the work in, networking opportunity across many differences departments at fidelity. or manage to get there in other ways which is not a lot of people but there is definitely a good few who think others can’t see their ways..........but they do - the 3 different shift patterns worked well for me on the phones - overtime was usually available which is handy - coaches to and from public train stations - nice and clean grounds/ working environment

Cons

- there is definitely a good few people in client Services who have managed to, and sadly allowed to form this ‘superior click’ that seem to always have everything go their way - which can get frustrating at times as you feel held back - the salary for the phones role when I left was not that great but can’t comment on what they pay now - progression can seem slow if you do not push yourself - Variety In the role,... work days, not really being allowed to manage your time by yourself. Being on calls all day. after I left I found it strange getting used to the amount of freedom I had - the way they handled discipliners for being sick and not hitting the targets they set you. For me it’s ridiculous and no way worth the money you get paid for the constant nagging you get for from some dsa and managers. I dont have to promote or sell my current employer in anyway sort of way and get a healthy amount more each month than I did on the phones.

Advice to Management

Don’t hold people back from spreading their career wings and even if that means client Services losing a very good employee. It’s about the bigger picture I guess. Also give people the opportunity if they seek as you may be surprised by what people can produce when given opportunity. The whole disciplinary / bonus scheme or regime is out of date and you’ve lost many great employees and potential future leaders by... scheme. When we used to talk about the way the disciplinary scheme as associates it demotivated us and for some worried them about losing a job for one day extra sickness! we sat it out until we had gained enough experience in the industry to then apply to competition or the financial advisers that we spoke to. As that always holds you back in progressing to dsa or another role. Just seemed to me like an unfair failing system.

Pros

Good employee benefits Work culture in line with international companies

Cons

Even though they promote ‘speaking up environment’ they do not take serious actions on complaints on harassment and bullying seriously.

Pros

Work life balance is good

Cons

Middle management dont always have the same values as higher management