Financial Ombudsman Service Adjudicator Reviews | Glassdoor.co.uk

Financial Ombudsman Service Adjudicator Reviews

Updated 8 Aug 2019

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Found 169 reviews

1.9
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12%
Recommend to a Friend
2%
Approve of CEO
Caroline Wayman
112 Ratings
  1. Helpful (10)

    "School playground office politics"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Adjudicator in London, England
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at Financial Ombudsman Service for less than a year

    Pros

    Flexible hours Tea coffee facilities

    Cons

    Micro-Management and tenacious practice. Breeding ground for unhealthy work ethics for a contractor - ie workload and competitiveness No confidentiality and minimal communication Discontent between perm and contract staff. Targets you are not told about until you start. Staff turnover Poor company structure and vision

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    Financial Ombudsman Service2019-02-24
  2. Helpful (16)

    "Needs to change"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Adjudicator 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Financial Ombudsman Service full-time for more than 3 years

    Pros

    Team members flexible working and location easy to get to

    Cons

    The changes have not been great for the company. All the good people are leaving. Go back the old ways

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    Financial Ombudsman Service2019-01-02
  3. Helpful (11)

    "Truly shameful UK institution ran by management who have both questionable morals and skill."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Adjudicator 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Financial Ombudsman Service for less than a year

    Pros

    Work hours flexibility, pay is alright though not as good as first seems.

    Cons

    Rude, arrogant and promiscuous management who will support you if you flirt and sell yourself to them. If you are thinking about this job, the contractor one advertised, consider carefully, you will earn well but there is no training, Reed will pretend there is training but there isn’t. Quality assurance team is too small and more concerned with their appearance and actually use bullying and intimidation to cover up their clear inadequacy. Imagine the only way is Essex running the Bank of England and your on point. Large compulsory redundancy was announced on the work floor to over 200 people at once by a manager who didn’t have the guts to speak up, he whispered it like a lost puppy. There is no doubt that with mps investigating it is a matter of time before the ceo and team are changed as this institution is a national scandal. Sad because some great people have left, and sadly as mentioned it suffers from some truly awful office politics, happens everywhere but here you’ll succeed if you lower your moral compass. If your religious also best to avoid as you’ll be discriminated against for having a moral compass.

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    Financial Ombudsman Service2019-01-18
  4. Helpful (25)

    "Culture & Values"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Adjudicator in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Financial Ombudsman Service full-time for more than 10 years

    Pros

    Unfortunately there is nothing positive about working here. If you want your health and well being to suffer, please feel free to join. Also, the management are completely untrustworthy. Couple of years ago they forced us into mass claims with a promise that you would go on the same terms and conditions, i.e. flexible working hours, working from home etc. But now they tell us if you want to continue working here you will need to sign a new contract with working hours of 8 - 8 and half day saturday aand that you will be questioned on your home working. Over ten years ago one of the HR directors expressed his concerns at salary differentials between ethnic and non-ethnic groups - but the management is still quiet, even after ten years and hasn't addresssed this issue. I think this place needs to addresss and re-assure its ethnic staff that they are being paid equally.

    Cons

    I have been working at Financial Ombudsman Service full-time (More than 10 years) It was interesting to read from the 'staff survey update' that the executives recognise that a change of culture is needed. They say "It’s clear to me that we need to support our leaders and managers to create the right culture here. We’ve been talking to colleagues about what they think good leadership looks like, and based on feedback we are developing a leadership framework which will be tailored for us. This will set out what’s expected from our leaders, managers and colleagues at every level, so we can all work together to make this a great place to work." 'Culture' is defined as a set of customs, traditions and values of a society or a group. Thus, it can be seen as the growth of a group or identity followed by social patterns unique to that group. This then begs the question why has 'terror management culture' been developed and fostered in this organisation with the team managers allowed to act obnoxioulsy with full encouragement and support from HR - certainly they are supported to the hilt by the HR function - the obnoxious team managers perceiving themselves as persons of worth within the world of meaning. Yes, the culture does need a change - but I fear it is too late. Bully boy culture has been allowed to grow and foster with the full support from the senior managers and the HR to the point that it seems there is competition between the bully boy managers as to who makes the life of their staff the most miserable. It seems to me that the motto of senior managers and the HR is to recruit stone-cold psychopaths as managers and make the life of their staff a living hell, a traumatic, career changing and life changing event. The aim seems to be recruit managers who are unscrupulous, emotionally superficial, without empathy and totally lacking in regret for the harm they cause. The senior managers and the HR seem to be of the view that psychopathy and success somehow go together. I am afraid this view has been shattered by the staff survey results and views expressed in helpful sites such as Glassdoor. Either people with aberrant personality traits are not noticed and therefore cannot be restrained or held in place or they are deliberately promoted because the FOS believes that psychopathy and success goes together - I suggest it is the latter. The whole process of corporate advancement is biased against honesty and towards psychopaths - otherwise how do you explain that loyal workers are not rewarded but the crazies who can fake success are rewarded. The psychos that seem to do the best are those that seem to embody most closely the values of the organisation. I think way too much faith is placed on the idea of team managers in the first place - nobody in the organisation knows what they do except make the lives of their staff as miserable as possible and create a toxic atmosphere. These obnoxious managers simply can't influence the world as much as they like to imagine, then start acting badly when this becomes clear.

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    Financial Ombudsman Service2019-01-06
  5. Helpful (19)

    "they dont listen"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Adjudicator in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Financial Ombudsman Service full-time for more than 5 years

    Pros

    benefits and flexi time is good

    Cons

    no direction for the organisation and little room for growth.

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    Financial Ombudsman Service2018-08-24
  6. "Unwarranted changes"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Adjudicator in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Financial Ombudsman Service full-time for more than 10 years

    Pros

    Was once a great place to work but sadly no longer the case.

    Cons

    There is a cull to clear out highly experienced and industry qualified adjudicators and replace with inexperienced investigators - why because you can get two investigators for the price of an adjudicator. Customer service no longer matters as it's all about paying staff as little as possible, and hoping it will come good sooner than later when the damage will be seen to be done.

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    Financial Ombudsman Service2018-09-23
  7. Helpful (39)

    "DON'T BOTHER!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Adjudicator in Coventry, England
    Doesn't Recommend
    Neutral Outlook

    I worked at Financial Ombudsman Service full-time for less than a year

    Pros

    The wage of being a contractor for £200 a day

    Cons

    Where do I START?? Nobody has a clue what they are doing there, they have a bunch of trainers from London who think they are the bees knees , and think they are untouchable.. they provide 2 week training which they think is good enough, and yet there is so much to cover! Your constantly stressed out trying to pass cases, and there is not enough support at all, in order to ask a question you need to submit a template with your question and wait around for a phone call to answer your question! There is also tension between the permanent staff/ trainers and contractors (US), they simply will make things difficult for you, and have no time for you... may be down to simply because you are getting paid more than them... The managers also sit pretty, and just get paid for doing a few emails, and monitoring you, and ready to sack you when you fail more than 3 cases... Im not shocked that they also featured in the dispatches programme, the way they run things is a joke... so dont even allow the wage to appeal to you, because you will feel drained at the end of it, no support and each day feeling on egg shells!!!

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    Financial Ombudsman Service2018-07-30
  8. "Don’t live by the values they say"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Adjudicator in London, England
    Doesn't Recommend
    Disapproves of CEO

    I have been working at Financial Ombudsman Service part-time for more than 5 years

    Pros

    Flexible hours and good location to work.

    Cons

    Worst place to work. Bullying, systematic racism toward black people and poor treatment of maternity returners

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    Financial Ombudsman Service2018-08-20
  9. Helpful (35)

    "Adjudicator - Coventry ***Dont Do It***"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Adjudicator in Coventry, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Financial Ombudsman Service full-time for less than a year

    Pros

    £205 a day as contractor - £675 a week take home 10-4 working hours Hour Lunch

    Cons

    2 weeks training before being given a case load - No where near enough training when you have taken people from a complaints background with no financial industry training. Managers unable to help you with anything case related, they basically just sit there doing your payroll and act as a member of HR when you fail a case. Constant threats of contract being terminated both in accreditation and once you have passed. 3 red cases and your gone (changed to 5 reds with later cohorts as they realised how rubbish their training was) ROAS performance plan once out of accreditation if you get 3 red cases within a set period means they can terminate your contract with immediate notice again adding to the stress making it inevitable people will make little mistakes. Targets set once out of accreditation that are not achievable straight away so highly likely to go straight from accreditation onto a ROAS within weeks No one seems to know what they are doing no one willing to give you the advise you need QA who have recently been promoted from being adjudicators in London to help launch coventry looking to make a name for themselves by failing cases left right and centre and not wanting to give you the answer in case they are wrong and it gets traced back to them. System used to decided outcome of consumers complaint biased to the banking industry especially with PPI. Plevin is a minefield that no one wants to touch, again not enough training or support when needed Very stressful environment to work in, I've worked in stressful jobs for years but this was on another level resulting in me having to take tablets for anxiety. Paying contractors £205 a day, yet same job full time permanent in london starts at £28k breeds discontent with your permanent staff and they know that Coventry is a shambles as stated in their comments on here.

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    Financial Ombudsman Service2018-07-16
  10. Helpful (43)

    "Terrible organisation - absolute joke"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Adjudicator in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Financial Ombudsman Service full-time for more than 5 years

    Pros

    Friendly staff Free gym membership Good location

    Cons

    They have no idea what they’re doing. The organisation should be shut down immediately by parliament. The guidance provided to staff is weak and minimal at best. At times decisions made are just laughable. There are so many levels of management that nothing gets done. A decision to change or update procedure can take years as more than 5 different levels of management need to sign off on it. Recently some questionable team managers were promoted to Ombudsman. It was clear they were promoting their friends as I’m surprised they were even hired as team managers in the first place. The whole thing is totally inefficient. Changes made to the organisation - although much needed - just made things worse. They paid millions to PWC to come in to make suggestions that existing staff could have provided for free. Total waste of money. They do staff surveys but take no action whatsoever. They pretend to care but it’s obvious they don’t. Management sit in their fancy offices and have no idea what goes on. Once every year they walk around and staff are forced to listen to their ridiculous speeches. Standards kept dropping over the years and still continue to drop. It’s time to dissolve this organisation and create something new that’s actually fair to consumers and business. FOS has created a complaints and blame culture which will never be resolved.

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    Financial Ombudsman Service2018-07-06
Found 169 reviews