Financial Ombudsman Service Adjudicator Reviews | Glassdoor.co.uk

Financial Ombudsman Service Adjudicator Reviews

Updated 18 Jul 2019

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Found 163 reviews

1.9
StarStarStarStarStar
Rating TrendsRating Trends
2%
Recommend to a Friend
3%
Approve of CEO
Caroline Wayman
107 Ratings
  1. Helpful (7)

    "Got lost along the way"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Adjudicator in London, England
    Disapproves of CEO

    I worked at Financial Ombudsman Service full-time for more than 3 years

    Pros

    Great benefits and a great starting place to learn about financial services

    Cons

    Management did not have a clear direction or use staff to the best of their abilities

    Financial Ombudsman Service2018-04-16
  2. Helpful (1)

    "it's okay."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Adjudicator in London, England
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at Financial Ombudsman Service full-time for more than 5 years

    Pros

    the benefits and the flexibility

    Cons

    team managers have too much power

    Advice to Management

    be human and live values

    Financial Ombudsman Service2018-04-06
  3. Helpful (36)

    "A missed opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Adjudicator 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Financial Ombudsman Service full-time for more than 5 years

    Pros

    Some lovely genuine people work here but they don’t get a chance but I love working with them. Even when they’re kicked down we support each other

    Cons

    Dispatches missed a trick - the recent programme was very poor. It picked up very little. The place is actually much worse. Everyone is treated as though they have the same level of knowledge and skill set. Specialist areas don’t get treated with dignity for their knowledge, experience and skills. It’s taken years, hard work, experience and studying to get to the levels they are at. But this is not recognised. A lawyer/solicitor...

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    Advice to Management

    Get some skill in there and stop those doing the interviewing from being biased against experience and ageist

    Financial Ombudsman Service2018-04-10
  4. Helpful (6)

    "Overall, a really good experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Adjudicator in London, England
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Financial Ombudsman Service full-time for more than 3 years

    Pros

    The people were great, brilliant benefits and a real sense of working for an organisation that cared about me. The flexibility was fantastic and I worked with lots of people who were all learning together and helped each other.

    Cons

    The pay wasn’t great (but made up for in the flexibility in working hours). Although I did progress, promotions were very slow

    Advice to Management

    I don’t know what’s been happening over the last few years but clearly people are unhappy with the changes. I left an organisation that was a really great place to work - perhaps too much change too quickly has had a negative impact.

    Financial Ombudsman Service2018-02-28
  5. Helpful (43)

    "What survived in the darkness is now in the light"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Adjudicator in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Financial Ombudsman Service full-time for more than 3 years

    Pros

    The cooked breakfasts and the diverse backgrounds of the staff who mainly do their best.

    Cons

    1. I can genuinely say I felt bullied, marginalised, humiliated and helpless at FOS. Why? Because unless you were a ‘favourite’ you were never going to be promoted, no matter how hard you worked and irrespective of how competent you were. I felt that only extreme crawling and flirting with senior colleagues would get you noticed – and I saw too much of that and would never stoop. And, to loosely follow a quote from Ford...

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    Advice to Management

    The FOS has become a nightmare for its staff, a laughing stock across the financial services industry and, even worse, public confidence has (rightly) been shattered. The CEO, her colleagues, the Board and the FCA (who had the FOS set up) are all accountable for this mess. The staff have been saying for a long time that the ‘new way of working’ was not feasible or sustainable, and so none of these parties can claim ignorance....

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    Financial Ombudsman Service2018-03-13
  6. Helpful (40)

    "3 Years since I left and it seems nothing has changed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Adjudicator in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Financial Ombudsman Service full-time for more than a year

    Pros

    The benefits were good. The hours were decent (but then whats the point in having more time at home if your just going to be sitting there of an evening, absolutely dreading going into work the next day). There were some very good people on the front line (my fellow grunts so to speak)

    Cons

    I did not realise about the Glassdoor reviews until A former colleague of mine (from the service) posted a link to the Select Committee interrogation of CW on Facebook. I have to say, having read all of the recent reviews, I can relate to almost every one of them. 3 years on, the picture they paint accurately reflects the many reasons why I left in 2015. Although only in my late 20's at the time, I had nearly a...

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    Advice to Management

    Whats the point, nothing has changed in several years. Passive aggression and sidelining to those who dare to provide alternate opinions, nepotism, inefficiency, throwing multi millions down the drain on pointless initiatives whilst paying front line staff peanuts, manipulation of statistics to paint a false narrative. The list is endless. And after all this time, they still couldn't care less.

    Financial Ombudsman Service2018-02-08
  7. Helpful (62)

    "Liar, liar, pants on fire"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Adjudicator in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Financial Ombudsman Service full-time for more than 10 years

    Pros

    Free toilet paper-most of the time.

    Cons

    We were recently treated to the spectacle of Clueless Caroline lying her head off to a parliamentary select committee. Staff are only unhappy because of change she claimed. No. Staff are unhappy because CW and the management team don't have a clue what they are doing and in a short space of time they have trashed the organisation, driven staff out, made life a misery for the remaining staff and greatly reduced the...

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    Advice to Management

    Your greed and prolonged incompetence are obvious for all to see. You have no credibility at all. How can this continue when the staff despise you? We can't believe a word you say. We see right through you.

    Financial Ombudsman Service2018-01-24
  8. Helpful (39)

    "Shambles"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Adjudicator 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Financial Ombudsman Service full-time for more than 5 years

    Pros

    Very few that will outweigh the train wreck that's going on there.

    Cons

    Utter departure from any semblance of a professionally run organisation with important work to do.

    Advice to Management

    Resign. If you are considering an application to the Service, you'll have skills and talents. Take them elsewhere until those overseeing this debacle have gone. What you can read here is only the beginning of what's going on. Recent and deeply unimpressive Treasury Select Committee appearance by the Chief Ombudsman should tell you all you need to know.

    Financial Ombudsman Service2018-01-25
  9. Helpful (31)

    "FOS has gone downhill"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Adjudicator in London, England
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Financial Ombudsman Service full-time for less than a year

    Pros

    Flexible working with excellent benefits and lovely colleagues

    Cons

    Undue pressure from senior managers Favoritism and politics in from management Lack of recognition Company culture used to be one for its employees, however, the CEO has changed this to be more of a productivity/target focused hostile banking atmosphere, which has ruined the organisation as a place of work for most of its employees.

    Advice to Management

    Stop with the politics Listen to your employees Start caring about your employees!

    Financial Ombudsman Service2017-10-24
  10. Helpful (47)

    "Is anybody listening?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Adjudicator in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Financial Ombudsman Service full-time for more than 5 years

    Pros

    Nice office, reasonable location, good and knowledgable team mates, well those who haven’t left yet. BUPA, gym, pension and some flexible working.

    Cons

    So after millions spent on pursuing the Investigation model, it’s now apparent it doesn’t work. So, how to do a u turn and keep your cushy exec job? Introduce ‘transition pods’! Then grovel to the general casework adjudicators to join those pods to do the work the investigators can’t manage, either through lack of time or lack of knowledge. Looks a lot like general casework, but we can’t call it that because that would...

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    Advice to Management

    Stop pretending you care, stop sending the chairman round to argue with staff on the pretence of listening to their concerns and above all, please please go. Anywhere else you’d have been sacked by now, but no, the gravy train rolls on.

    Financial Ombudsman Service2017-11-01
Found 163 reviews