Financial Ombudsman Service Grade III Adjudicator Reviews | Glassdoor.co.uk

Financial Ombudsman Service Adjudicator Grade III Reviews

Updated 8 Jul 2017

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Found 22 reviews

1.4
StarStarStarStarStar
Rating TrendsRating Trends
4%
Recommend to a Friend
0%
Approve of CEO
Caroline Wayman
18 Ratings
  1. Helpful (11)

    "Honesty please"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Grade III Adjudicator in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Financial Ombudsman Service full-time for more than 3 years

    Pros

    You do make a positive impact to society when you help people with their problems. Many good people who are impartial, talented and live the values of the organisation work here.

    Cons

    Other reviews have captured these perfectly. I don't like to sling mud so I'll stay quiet here.

    Advice to Management

    Be honest. Tell people the truth about your plans for where the service will be in 12, 24 and 36 months and how many jobs your planning to make redundant. Be honest and do the right thing. You clearly have a long term plan but no one knows what that is other than vague jargon. What do you really think the organisation will look like after the changes? Surely you must have long term plans? If not, why not?

    Financial Ombudsman Service2016-05-03
  2. Helpful (70)

    "Toxic and Dangerous"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Adjudicator Grade III in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Financial Ombudsman Service full-time for more than 8 years

    Pros

    I was an adjudicator at the Financial Ombudsman Service for nearly a decade and I have recently left. I loved the people I worked with and I enjoyed the feeling of making a difference. For me, making a difference was not about how many cases I upheld and how much compensation was paid. It was about balancing out the power difference between consumers and big financial businesses. Even where I did not uphold someone's...

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    Cons

    The first thing to say is that this is a long post for which I make no apologies. So much has happened and I need to express it not only so I can move on but so people understand exactly what has happened to this organisation that I was at one time, proud to work for. The crux of the problem at the service comes from one simple issue. That is that knowledge and skill have somehow been downgraded so that they are...

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    Advice to Management

    Wake up, listen to the people who know what they are talking about and reverse some of the restructure before it is too late. Have an employee representative from each level on the board and recognise a union.

    Financial Ombudsman Service2017-07-08
  3. Helpful (23)

    "Writing was on the wall!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Adjudicator Grade III in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Financial Ombudsman Service

    Pros

    Colleagues and work life balance

    Cons

    Culture (who you know not what you know), Management and the CEO

    Advice to Management

    Remove Caroline!

    Financial Ombudsman Service2017-05-07
  4. Helpful (45)

    "Oppressive dictatorship where money now talks louder than fairness, integrity and values"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Adjudicator Grade III 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Financial Ombudsman Service full-time for more than 5 years

    Pros

    Free gym and good reasonably priced cafe on site. But that's not enough to make anyone stay!

    Cons

    Out of touch leader who's (IMO) lost control of the place and the values (but I guess that's what happens when you promote someone internally with no experience on that scale). Simply pay other people to tell them what to do and create mass job losses to pay for that advice! There's a lack of faith in the "leader". Merging of roles means staff are now jack of all trades and masters of nothing, It was heartbreaking...

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    Advice to Management

    Quit the roadshows, no-one wants to see it or you after the bombshells were dropped (which were suggested by someone else entirely). Seeing as the staff are now so unhappy, the books must be balancing right?! Completely ruined (in my personal opinion) what was once such a wonderful place. Your loss of talented staff is the gain of all the companies who have now employed them, who appreciate and respect talent and experience...

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    Financial Ombudsman Service2017-04-27
  5. Helpful (39)

    "Now it's in the public domain"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Adjudicator Grade III in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Financial Ombudsman Service

    Pros

    All been said before - great subsidised cafe, gym, flexible working, nice offices and very good people. Lots of decent, knowledgeable, reasonable staff but the number of them is steadily dwindling over the last year or so.

    Cons

    The reason why I have given one star is because of the shambolic way the restructure has been implemented. To work here for the last year or so has been awful. The communication around the whole restructure has been wholly amateur and reflect very poorly on Caroline Wayman and her phalanx of incompetents. The point here is that most staff were not against some sort of restructure / cost cutting - perfectly reasonable....

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    Advice to Management

    It's too late. You have already gone too far and it's just a matter of time now before the clear out at the top begins.

    Financial Ombudsman Service2017-04-25
  6. Helpful (22)

    "Started off great and gradually declined until I couldn't take it anymore."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Adjudicator Grade III in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Financial Ombudsman Service full-time for more than 5 years

    Pros

    Had good benefits such as Bupa and colleagues were nice.Offices were ok but I was based in one of the old buildings.

    Cons

    Stuck at same level of adjudicator with no real progression route from there.Wrong people being given promotions.Unrealistic targets due to volume of cases you were dealing with at the same time.Lack of specialist training for new starters.It took me a good few years to build up knowledge in my area and most of that was down to myself and reading guidance, regulations etc.

    Advice to Management

    Get new senior management and new CEO as not fit for purpose.Judging by other reviews, I consider myself lucky I got out when I did on the first exodus!!

    Financial Ombudsman Service2017-03-16
  7. Helpful (18)

    "Doesn't do what they say they will"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Adjudicator Grade III in London, England
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Financial Ombudsman Service full-time for more than 3 years

    Pros

    Great benefits package and a secure job. Fairly good career progression available in the adjudicator role but progression beyond that is limited and down to whether you're liked or not.

    Cons

    Everything except the benefits and security. Management here is terrible. I worked in PPI where they employed bank managers who can't manage people effectively and care about numbers rather than quality. Quality was mainly marked by managers with no skill with no further QA system until 2015 when they chose individuals to try and make things more consistent. They have values which members of staff are meant to show....

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    Advice to Management

    Get a consultancy in to sort out processes and QA to make sure you actually do the job properly. Feedback is a gift so don't shoot the messenger of bad news! Promote competent professionals not small old hands.

    Financial Ombudsman Service2017-04-17
  8. Helpful (43)

    "Run into the ground by ignorance!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Adjudicator Grade III in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Financial Ombudsman Service full-time for more than 5 years

    Pros

    Flexible working hours Good work/life balance Decent benefits and facilities (PMI, gym, subsidised cafes etc)

    Cons

    - Pathetic salary for the level of responsibility - Few career development opportunities - Numerous examples of nepotism (friends with someone whose Dad is on the exec? Have a promotion. Play football with the right people? Now you're a manager). - The basis of promotion to managerial roles is entirely wrong and encourages bullying, micro-management, disrespect and arrogance. - After 5 years I'm still unsure what...

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    Advice to Management

    Resign. You've made changes which are unsustainable, narrow minded and overly simplistic. Time will show the error of this.

    Financial Ombudsman Service2017-03-06
  9. Helpful (59)

    "Pick up your dignity on the way out"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Adjudicator Grade III in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Financial Ombudsman Service full-time for more than 5 years

    Pros

    Trying really hard to think of something….. No, nothing springing to mind….. The café? But I suppose that’s because it’s not run by the Ombudsman…..

    Cons

    Oh, where to begin? I suspect that much of what I’ve written will simply be a reiteration of everything that’s gone before on Glassdoor. The debate has been raging for some time and is likely to continue. In truth, this is something of a cathartic experience for me, simply so I can put the whole sorry fiasco of my time at the Ombudsman – and the overuse of hyphens (house style) - behind me. If it helps others to make...

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    Advice to Management

    I have no advice to give that they would deign to listen to. So I’m not going to give them any.

    Financial Ombudsman Service2016-12-17
  10. Helpful (38)

    "Depressing place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Adjudicator Grade III in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Financial Ombudsman Service full-time

    Pros

    Good people in some roles. Good gym. Good canteen. Flexible hours. Okay qualification support.

    Cons

    Since the current ceo took charge the organisation has taken an irrecoverable turn for the worse. Not sure it's her fault, but she's been inadequate given the scale of the changes. It must have been part of her pitch to the board that she would change the organisation and now feels compelled to do so. But the changes are utterly foolish. Consultants have provided a model which is simply unfit for the organisation....

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    Advice to Management

    It's too late. You're committed to a flawed model and the damage has been done. Hope you don't expect equivalent roles elsewhere.

    Financial Ombudsman Service2016-11-07
Found 22 reviews