Financial Ombudsman Service Manager Reviews | Glassdoor.co.uk

Financial Ombudsman Service Manager Reviews

Updated 23 May 2019

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Found 35 reviews

1.5
StarStarStarStarStar
Rating TrendsRating Trends
13%
Recommend to a Friend
29%
Approve of CEO
Caroline Wayman
28 Ratings
  1. Helpful (8)

    "challenging with pressures but exciting, right change to future proof"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Manager in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Financial Ombudsman Service full-time for more than 10 years

    Pros

    Hard work but satisfying if you have the right mind set and behaviours to make a difference to our customers! Long gone are the days where things are given to you on a plate, if you have ambition, drive and want to progress, you need to work hard to earn your position. Stand strong and accept constructive feedback and make the right changes that's going to get you to where you want to be at the service. Being negative...

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    Cons

    Leadership team need to stand strong and be united, disagreements amongst those at the top should never be filtered down onto the shop floor, a little concerning that it is! However, those leaders are also human and the amount of unjust and unfair comments on glass doors is rather overwhelming for any person especially those that are truly trying to make a difference. If you stop listening and jumping on the bandwagon...

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    Advice to Management

    Recent concerns that directors are unable to make decisions until after the fact; they need to be more proactive and take responsibility; remember you're not always going to get it right but that's okay, and a good director is one that admits mistakes, works together to reflect and rectify mistakes BUT it's not okay to bury your head in the sand or pass the problem on. Remember your CEO does not want to hear what you...

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    Financial Ombudsman Service2017-12-10
  2. Helpful (26)

    "By the time fools have learned the game, the players would've dispersed."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Team Manager in London, England
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Financial Ombudsman Service full-time for more than 5 years

    Pros

    My direct colleagues, friends I've made - in general, the mere mortals who keep this ship floating are good people.

    Cons

    Once upon a time, the organisation sold this dream of fairness, transparency and strong values - and it was almost believable. Today, you question the integrity of it's values and find yourself struggling for answers. You have leaders (not all) who lack people skills and got to where they are by sheer luck or a quiet nudge through cronyism. I say this objectively because I've been here long enough to see and understand...

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    Advice to Management

    Remind them that staff are also customers and how we're treated should be equal to the efforts we give our consumers.

    Financial Ombudsman Service2019-05-23
  3. Helpful (31)

    "Be careful what you wish for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Ombudsman Manager in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Financial Ombudsman Service full-time for more than 3 years

    Pros

    The usual told by previous staff

    Cons

    I assume the previous entry was in relation to the 2 Executives announced as leaving in the new year. What we need to know is why is it that it's these 2 people going? Why has the Mrs CEO deemed these to be disposable? Anybody working at the organisation would know neither are bullies which seems to be a large focus on staff comments on this site. With these 2 gone how will it benefit us? You have 2 reasonable and people...

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    Advice to Management

    To the board - salaries should only be paid when earned. Seriously, what value have you added to the organisation? You have employed an under qualified CEO, not even having the sense to closely monitor her. You blindly accept what she tells you even though she is lurching from 1 problem to another. How are you letting the mess we are in going public via government committes or TV programs? It's never her thought -...

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    Financial Ombudsman Service2018-11-30
  4. Helpful (25)

    "Why no changes to senior management team?"

    StarStarStarStarStar
    • Senior Management
    Current Employee - Team Manager in London, England
    Doesn't Recommend
    Negative Outlook

    I have been working at Financial Ombudsman Service full-time for more than 8 years

    Pros

    Non-salary benefits are good. If you're desperate for a job, these are worth looking at. But look for work elsewhere first.

    Cons

    In a previous review concerns were expressed that there is no accountability, at senior level, for the mess the Financial Ombudsman Service has become. By senior level I mean board & executive level, directors of casework and head of levels. This applies across all departments in the organisation including the inept Stakeholder Team. It's clear many staff ridicule senior management. And this has rapidly turned...

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    Advice to Management

    There needs to be an urgent review of the quality, competence and qualifications senior managers and heads of have. Our former CEO put all junior managers through assessment centres when she arrived because she wanted to know the quality of her resources at that level. I don’t believe she subjected her senior management team to such examination. Now is the time to do so. Audit the qualifications (academic / management...

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    Financial Ombudsman Service2018-08-13
  5. Helpful (21)

    "Disappointing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Manager (Customer Help) in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Financial Ombudsman Service full-time for more than 8 years

    Pros

    Great benefits package TM level management & 1 level above.

    Cons

    Poor salary Senior management - focus far too much on soft sided management & being part of stonewall You do not come to work to work anymore, if its not a diversity questionnaire its a huddle or a pointless meeting Whenever you want to make a change for the better you're hit with constant blockers. HR - no longer support management of sickness, disciplinary procedures or interviews. What is the point in them here?...

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    Advice to Management

    Focus on running a business, how can we call ourselves successful when we lose money every year. The PPI pot of cash is running out. New model does not work, you cannot pass a view on a credit card complaint and then a complex investment scheme. WE NEED SPECIAILIST AREAS. Review salaries of support areas, how can TM's in casework who manage productivity, quality and staff wellbeing be paid more than TM's managing that...

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    Financial Ombudsman Service2018-08-06
  6. Helpful (5)

    "Decent organisation doing good work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Investigations Manager in London, England
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at Financial Ombudsman Service full-time for more than a year

    Pros

    Decent people, good hours and benefits

    Cons

    Executive has put so much money into paying PwC to come up with a new model for the way FOS works that it's unwilling to accept the new model is, in some ways, fundamentally flawed and needs further development and changes. Salary isn't particularly amazing Progression is less about being well-rounded and more about ticking boxes

    Advice to Management

    Accept that the news ways of working aren't flawless and work on making a model that works for everyone

    Financial Ombudsman Service2018-05-12
  7. Helpful (59)

    "My mental health is suffering"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Manager in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Financial Ombudsman Service full-time for more than 5 years

    Pros

    Location. Flexible working. Friends I've made there.

    Cons

    Incompetent senior and middle management. Senior management are running round like headless chickens making the same mistakes they made before the staff survey (after which, they promised to change things) Senior managers are giving themselves new titles and promotions. They strut round the organisation and after the recent 'meet the exec' assured themselves 'there were just a few rotten eggs' There's genuine hatred towards...

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    Advice to Management

    Just go. You are not credible and are hugely unpopular. You cannot justify your ridiculously large salaries. It's just a moral outrage that CW got a 7% raise for running the organisation into the ground, while the hardworking staff were lucky to get 2.5%. YOu're having a catastrophic impact on people's lives. So go and get people in who can do the job. We've got some of your ranks who 'grew up' in the service and would...

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    Financial Ombudsman Service2018-02-11
  8. Helpful (33)

    "Lost it’s way!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Team Manager in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Financial Ombudsman Service full-time for more than 10 years

    Pros

    Great people, good benefits. Rewarding job, helping others.

    Cons

    In a downwards spiral. Everyone understood a need for change and relevance and sustainability but the direction chosen by the powers that be has turned the place into turmoil. They seem to have lost a sense in direction and continue to press ahead. One of the major things is sustainability yet the cost per case is at an all time high. Staff from senior management to support staff are feeling thbetter strain and lack...

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    Advice to Management

    Start again, bring in some fresh ideas that are relevant and help to make the organisation sustainable. Plenty of great people and experi nice on the place, rather than go for an 80’s sales theme (which clearly isn’t the answer), courtesy of PWC who haven’t a clue - utilise the knowledge you have in house.

    Financial Ombudsman Service2018-02-21
  9. Helpful (66)

    "We needed a Martin Scorsese but we got Adam Sandler"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Manager 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Financial Ombudsman Service full-time for more than 10 years

    Pros

    The staff giving it a real go to do what we were set up for in difficult circumstances. The offices are pretty decent.

    Cons

    As you have probably read, be it here or otherwise, the service is going through change, a reboot if you will. Given the important role we play in people's lives, we needed a reboot akin to Casino Royale, a seamless and excellent direction with instant results. Instead however, we got the Karate Kid. A lacklustre effort, poorly executed which nobody can make sense of, with key roles being given to the wrong people. ...

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    Advice to Management

    Caroline won't resign. But someone needs to put their name on this complete mess and go. Otherwise, just start thinking about the impact your poorly executed decisions are having on YOUR people.

    Financial Ombudsman Service2017-07-25
  10. Helpful (61)

    "Never push loyal people to a point they no longer care."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Team Manager in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Financial Ombudsman Service full-time for more than 3 years

    Pros

    There are some amazing people working here at a first-line manager level and as adjudicator/investigator. I have no idea why they're still here, because they're far better than this place, but they're the ones doing the hard work to hold it all together. I'm NOT talking about the senior leaders group, just to be clear. Also there's a free gym, if you hadn't picked up on it from all the other reviews.

    Cons

    1. Caroline. In my 15+ years of professional life I've never encountered a leader so uninspiring and so uninvolved with the day-to-day goings on of the place. An example: a massive organisational restructure that is handled poorly and results in hundreds of people suddenly losing their planned career progression route and therefore investment in the organisation. When faced with the resulting sudden spike in attrition...

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    Advice to Management

    1. Front up. Be honest with decision making - if it's going to be a tough message, just deliver it. If mistakes have been made, then acknowledge that and explain the plan to get out of this mess. 2. LIVE THE VALUES. Remember those? Do what we say we'll do? Treat people well and respect their needs?

    Financial Ombudsman Service2017-08-28
Found 35 reviews