Financial Ombudsman Service Ombudsman Manager Reviews | Glassdoor.co.uk

Financial Ombudsman Service Ombudsman Manager Reviews

Updated 30 Nov 2018

To filter reviews, or .

Found 2 reviews

1.9
StarStarStarStarStar
0%
Recommend to a Friend
0%
Approve of CEO
Caroline Wayman
2 Ratings
  1. Helpful (31)

    "Be careful what you wish for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Ombudsman Manager in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Financial Ombudsman Service full-time for more than 3 years

    Pros

    The usual told by previous staff

    Cons

    I assume the previous entry was in relation to the 2 Executives announced as leaving in the new year. What we need to know is why is it that it's these 2 people going? Why has the Mrs CEO deemed these to be disposable? Anybody working at the organisation would know neither are bullies which seems to be a large focus on staff comments on this site. With these 2 gone how will it benefit us? You have 2 reasonable and people...

    Show More

    Advice to Management

    To the board - salaries should only be paid when earned. Seriously, what value have you added to the organisation? You have employed an under qualified CEO, not even having the sense to closely monitor her. You blindly accept what she tells you even though she is lurching from 1 problem to another. How are you letting the mess we are in going public via government committes or TV programs? It's never her thought -...

    Show More
    Financial Ombudsman Service2018-11-30
  2. Helpful (55)

    "Optimism is wearing thin..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Ombudsman Manager in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Financial Ombudsman Service full-time for more than 3 years

    Pros

    There were a great many of benefits until a couple of years ago - but slowly they are being lost and only a few remain: - Good location - Good benefits - Friendly and genuine colleagues

    Cons

    No work environment is perfect, but the recent restructure which is ongoing accounts for many of the downsides of the organisation. There's still a considerable lack of clarity around what it means moving forward, but the current negatives are: - A very demotivated environment - Unrealistic workload expectations for new structure roles - A lack of flexibility and work life balance (which was previously one of the...

    Show More

    Advice to Management

    There's a genuine recognition that everything needed to change and become more efficient. But by stripping out the manager roles and giving ombudsman that responsibility, it's actually just indirectly taken ombudsman resource away as just as much management need exists. There is a discomfort amongst the casework employees about dealing with more technical and varied cases without a proper knowledge and support infrastructure....

    Show More
    Financial Ombudsman Service2017-02-01
Found 2 reviews