Financial Ombudsman Service Reviews

Updated 4 May 2021

To filter reviews, or .
3.0
53%
Recommend to a Friend
43%
Approve of CEO
Financial Ombudsman Service Chief Executive and Chief Ombudsman  Caroline Wayman  (no image)
Caroline Wayman
394 Ratings
  1. "Good place to work"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Adjudicator in London, England, England

    I worked at Financial Ombudsman Service full-time

    Pros

    Really nice people and nice Location

    Cons

    Hard to progress to different roles

  2. "Great"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Adjudicator in Manchester, England, England
    Recommends
    Positive Outlook

    I have been working at Financial Ombudsman Service full-time

    Pros

    Brilliant benefits, flexible working hours

    Cons

    Salary could be much better


  3. "Alright"

    3.0
    Current Employee - Investigator 

    I have been working at Financial Ombudsman Service full-time

    Pros

    good vibe, good benefits, good hours

    Cons

    repetitive, unreasonable targets, not consistent feedback

  4. Helpful (2)

    "There's a lot of good here ..."

    3.0
    Current Employee - Assistant 

    I have been working at Financial Ombudsman Service full-time

    Pros

    Pension and other benefits are excellent. Very diverse and friendly workforce.

    Cons

    Management have some bizarre ideas. Teams are heavily target driven with targets imposed by people who clearly have no idea how targets can be designed to incentivise and improve performance.

  5. Helpful (20)

    "Do not work here."

    1.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Administrative 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Financial Ombudsman Service full-time

    Pros

    It’s a shame to say, however there are absolutely 0 pros of working at the FOS.

    Cons

    You get given an extremely unacceptable and unmanageable workload, that gets worse as time goes on. The level of stress and anxiety this company has made me feel was never fully acknowledged. I got told that “they wish things could be better - and that they want to say things will improve, but it won’t” you’re treated like a number and your feelings aren’t considered. DO NOT WORK HERE! There is NO work life balance. If I could rate the FOS 0 stars I would. Do not work here!

    Continue reading
  6. Helpful (2)

    "Good but could be better"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Investigator in Chennai
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Financial Ombudsman Service full-time for less than a year

    Pros

    Great work life balance, great managers, not too difficult, nice people and nice team. Phone shifts are never long, bonuses and overall pay/extras are decent.

    Cons

    Targets are pretty high and maybe the pay could start at 32k considering the targets.

  7. "Great place all round"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Investigator in Chennai
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Financial Ombudsman Service full-time for more than 3 years

    Pros

    Great place all round. Great people, perks, flexibility. A real adult place to work

    Cons

    Progression can be really slow and some roles are mostly available in “dead man’s boots”

  8. Helpful (13)

    "Lots of upheaval ahead"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Worker 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Financial Ombudsman Service full-time

    Pros

    Great benefits and work life balance

    Cons

    Run by people who started as adjudicators and ombudsman and don’t have the skill set to run a large organisation at the top level.

  9. "Great Place to work because of the people"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Adjudicator in London, England, England
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at Financial Ombudsman Service full-time for more than 8 years

    Pros

    -People -Benefits -Flexibility - good for people with families -work life balance

    Cons

    -senior management do not seem to have a clear vision for the future

  10. Helpful (19)

    "What an awful, disorganised place to work"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chennai
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Financial Ombudsman Service full-time for more than a year

    Pros

    There are some good benefits provided.

    Cons

    Complete cover up, someone needs to expose this organisation for lying about productivity. Statistics are regularly tweaked, hidden or changed. Bullying behaviour. Incompetent leaders.

    Continue reading
Viewing 41 - 50 of 661 Reviews

Popular Careers with Financial Ombudsman Service Job Seekers

Investigator
Learn About the Job
JobsSalariesInterviews
Head of Customer Experience and Insight
Learn About the Job

Work at Financial Ombudsman Service? Share Your Experiences

Financial Ombudsman Service logo
or