FinancialForce Reviews | Glassdoor.co.uk

FinancialForce Reviews

Updated 8 January 2019
224 reviews

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3.4
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FinancialForce Chief Executive Officer and President Tod Nielsen
Tod Nielsen
52 Ratings

Employee Reviews

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Pros
  • "Work/Life Balance (They understand people have families)" (in 19 reviews)

  • "Lots of opportunities for career development and a fun environment to work with great people" (in 13 reviews)

Cons
  • "Currently reinventing itself with some growing pains" (in 25 reviews)

  • "It's a rapidly growing company, so it is expected" (in 8 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (2)

    "Exciting Opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at FinancialForce full-time

    Pros

    - Great collaboration across departments
    - Staff approachable at all levels
    - Great career advancement opportunities

    Cons

    - Compensation levels not clearly defined


  2. Helpful (3)

    "Lead cloud Services provider - great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Harrogate, England
    Current Employee - Sales in Harrogate, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at FinancialForce full-time (Less than a year)

    Pros

    - Culture and Energy of the team are second to non
    - Visionary development teams
    - Solutions and Business Strategy
    - CEO vision for the company
    - Growth trajectory
    - XLOB Exec alignment
    - Lack of bureaucracy and big company politics

    Cons

    - Few to call out
    - Improve the sandwich van

    Advice to Management

    Keep it up - FinancialForce rocks!

  3. Helpful (2)

    "Inspiring leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at FinancialForce full-time

    Pros

    Great company to work for

    Cons

    Occasional growing pains of a maturing start up


  4. Helpful (12)

    "You know there's probably a problem when the founder steps down"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Consultant in Harrogate, England
    Former Employee - Consultant in Harrogate, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at FinancialForce full-time (More than 3 years)

    Pros

    Some of the people

    The HR department tries very hard to mask the miserable outlook my refurbishing the office every 5 mins

    Jeremy Roche was fantastic

    Trips abroad

    Cons

    FinancialForce has stagnated too long developing useless features that no prospect cared about and in that time competitors have stolen market share from them.

    They are in no way a market leader in PSA.

    Their Financial application is solid and capable but costs THE EARTH and you can easily replicate the functionality with smaller offerings

    50% of the Professional Services team are incredibly lazy and unwilling to help any other department

    Management restructures change like the wind. Senior execs are lured in with false promise and then BAM... the grass is NOT greener and they rapidly depart.

    Bullying is everywhere on all levels. It exists most obviously in the on-boarding and support team.

    Marketing department is about as much use a blind guide dog. I honestly don't understand what they do.

    Sales team sells completely undeliverable projects and promises features that simply don't exist.

    Advice to Management

    There's no point giving advice to management because they'll just keep doing what they want.... so.... KEEP IT UP GUYS YOU'RE DOING GREAT... JUST GREAT

    FinancialForce Response

    30 Nov 2018

    As one of the founders of FinancialForce I wanted to personally respond to this, as I am in the very fortunate position of having worked at a senior level with both Jeremy and now Tod. Both of whom... More


  5. Helpful (1)

    "Great Opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at FinancialForce part-time

    Pros

    The size and scale of the company means that for certain areas of the business things can move fast and if you understand where you want your career to go that includes your development too (if the right opportunities come up).
    I cannot recommend working in my office enough (Harrogate), if you want an opportunity to start your career in Cloud software but development isnt for you then the onboarding and support analyst vacancies provide such an insight into the portfolio of products, client base and FinancialForce overall.It really provides a springboard into a whole range of different roles in the company, for example the Customer Success or Consultant roles.

    Cons

    Nothing specific. Each team/ role is different so you are going to get a different experience in each but i certainly would not have any hesitations in pointing people to the website and suggesting they take a look at our vacancies.


  6. Helpful (8)

    "Failing the people who built the company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Consultant in Harrogate, England
    Current Employee - Senior Consultant in Harrogate, England
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at FinancialForce full-time (More than 5 years)

    Pros

    - The people you work with.
    - Good platform exposure
    - Friendly and welcoming company
    - A few nice perks.

    Cons

    - Exec team just interested in shaping the company for IPO
    - Lost direction, endless process changes with little effect
    - Little reward for working hard
    - No career progression except for a "chosen" few

    Advice to Management

    The company once had a good "breaking into the market" feel, while I realise that had to change change, it's sad that instead of solidifying that position it feels like the company is just being geared up for a sale.

    Would love to see decent structures in place to ensure career progression, service improvement, repeatable success. Instead it's all about marketing the company as profitable with no concern about long term goals. Reward, seem to fall upon whoever has the ear of an exec as opposed to the people working the hardest.


  7. Helpful (14)

    "Micromanagement and bullying"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at FinancialForce full-time

    Pros

    there are no pros to working here unless you have been unemployed for a very long time

    Cons

    the management and HR are horrible, stay away

    Advice to Management

    Grow up

    FinancialForce Response

    2 Jul 2018 – SVP HR

    Hi, As the head of Employee Success, I would be happy to speak with you about your concerns for the HR team (Employee Success) directly at any time as well as the comment regarding bullying... More

  8. Helpful (9)

    "Good company but low pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at FinancialForce full-time

    Pros

    SF is a stable platform, good product overall and some great talent and people in the company.

    Supportive colleagues and company funded training, some good perks too with health/life insurance, generally a really nice environment to work in.

    Nice office location and given an IPhone/IMac to work with, generally have all the tools you need to do your job.

    Cons

    Unless in a management role, pay is extremely low. Development and support teams are expected to do the hard work at well over capacity to keep the company moving forward and for very little, or no recognition.

    Inadequate, or in some cases zero measurement of capacity in critical business areas leading to an incredibly overstretched workforce.

    Rather than looking at skills of employees within the company across all departments when filling new vacancies, people are being brought in with often non relevant skill-sets to fill the higher paid, and often more strategic roles whilst the genuinely high skilled employees continue to add the most value for less money and I feel, could be given better opportunities to progress.

    Advice to Management

    Reward and recognise employees better, particularly those who are extremely good at what they do, a minuscule yearly pay rise is not enough to keep the best talent from leaving, particularly in a competitive industry. Think about what you need to compensate the best people to keep them at FF for another 5 years as an example.

    Measure capacity, and employee engagement, provide recognition where recognition is due. There's a lot of overworked people at FF really putting in the effort trying to provide great products and service to our customers who's contributions are simply going unnoticed. We clearly need to prioritise recruiting in the key functions within the business(product, development, support) rather than continuing to create these new middle management/director type positions.

    Some good initiatives have been introduced recently to capture employee feedback, would be good to hear about common trends in that feedback and how FF intends to act on it, particularly around remuneration which looks to be the common pain-point, this continues to be the elephant in the room at present so some transparency on that front would be good.


  9. Helpful (19)

    "Not all that it is supposed to be"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at FinancialForce full-time (Less than a year)

    Pros

    Some great people in the business
    Good Product

    Cons

    Very U.S. centric - If it's not in the U.S then it takes 2nd place
    People given leadership roles who are then kept in the dark by senior management and not really given the opportunity to lead to their full potential.
    May have been a change of senior leadership team but still feels like the old boys club with people being brought into the business who clearly aren't the best person for the job and being paid more money than better qualified people already in the business.
    Brand Awareness is poor in the market place.
    At times complete lack of flexibility

    Advice to Management

    Start listening to the people in the business instead of trying to dictate. Also their is a wealth of talent already in the business that constantly gets over looked when they apply for a new position or get told that they are not suitable as the position yet again has to be based in the U.S. which is poor for a company that claims to have a global presence and reach.
    I would also advise when senior positions come up in the business try actually looking for the best person for the role and not just filling it with one of your friends or someone you can safeguard your position with so if it goes wrong they become the fall guy.
    The business will never progress and meet its full potential if you keep going the way you are.


  10. Helpful (11)

    "Fun but suffering from recent changes"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Developer in Harrogate, England
    Current Employee - Software Developer in Harrogate, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at FinancialForce full-time (More than 3 years)

    Pros

    Fantastic people to work with.
    The platform offers lots of technical challenges.
    Great benefits.

    Cons

    The platform offers very little flexibility and potential to innovate and the direction of the innovations teams seems very lackluster and as such concerning.
    Advancement seems very bias towards people who sacrifice their own time to learning the platform opposed to people who are genuinely skilled developers.
    Pay is very very poor for the technical area (Salesforce developer and then some).
    Lack of interesting work.
    Management and other higher ups changing requirements of projects after the project has been planned out.
    Not delivering on a sprint raises lots of questions from people despite them not knowing all the issues we have had to face promotes spending personal time to work to ensure stories are finished.
    Recent reshuffle of management has raised lots of questions in regards to the future and diversity of the company.

    Advice to Management

    Career progression based on skill opposed to knowledge of the platform.
    Genuine innovation.
    More competitive pay.