First Data Reviews | Glassdoor.co.uk

First Data Reviews

Updated 21 Jun 2019

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Found 2511 reviews

2.9
StarStarStarStarStar
Rating TrendsRating Trends
42%
Recommend to a Friend
46%
Approve of CEO
First Data CEO Frank Bisignano
Frank Bisignano
1141 Ratings
Pros
Cons
  • "It used to be a great company, the benefits were great, the retirement plan was awesome (401K match), I wasn't worried about getting laid off(in 167 reviews)

  • "No 401k match, although there is an employee stock purchase plan that is reasonably attractive(in 115 reviews)

More Pros and Cons
  1. "Great Benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Marketing Director in Basildon, South East England, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at First Data full-time for more than 3 years

    Pros

    First Data strongly encourage their employees to focus on their personal development. They have invested in my 2yr Executive MBA as well as other opportunities to further my development i.e. psychometric testing and 360 degree feedback delivered by external professionals.

    Cons

    No con's that should deter anyone from working here.

    First Data2018-06-26
  2. "Avoid."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Team Manager 
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at First Data full-time for more than 3 years

    Pros

    Not a lot to be honest.

    Cons

    Terrible place to work. Avoid.

    First Data2019-06-20
  3. "Good day to day but no progression (or slow)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at First Data full-time

    Pros

    Chill work environment, nice people

    Cons

    Doesn't value employees as much as other companies seem to, lack of parking (mscp is 5-10 min bus ride away), overpriced canteen, lack of direction with some work

    Advice to Management

    Plan properly for projects

    First Data2019-05-14
  4. "Bdm"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    No Opinion of CEO

    I worked at First Data full-time

    Pros

    A good company to work for

    Cons

    Lack of support sometimes and unrealistic targets

    First Data2019-04-16
  5. Helpful (7)

    "Long Term Employee 10 years plus"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Operations in Basildon, South East England, England
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at First Data full-time for more than 8 years

    Pros

    Basildon has a great office, very modern. Good Location, But landlocked. Friendly Staff, Colleagues Great Experience if you are just starting out, or just temporary Short term reward culture Is mostly OK, but deteriorated over last 2 years Good work life balance Good Holiday Entitlement.

    Cons

    -Pay/Compensation was lacking, based on achievements and amount of time invested achieving company objectives. -Upper Management was lacking, Middle Management was understanding but equally frustrated. -Too many managers/directors, not enough workers. -Company lacking direction for last year at least. -Not enough time to train or skill up. -Recent staff cuts and Recruitment freeze for over a year. -High Staff...

    Show More
    First Data2019-03-25
  6. "Nice workplace, repetitive job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at First Data full-time

    Pros

    People where very nice and professional, welcoming team

    Cons

    Job was very repetitive and boring

    First Data2019-02-26
  7. "Collections"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    No Opinion of CEO

    I worked at First Data part-time

    Pros

    Great benefits and incentives, some very supportive managers, pay is good for call centre work, can be flexible

    Cons

    It's nearly impossible to book holiday - there is so many people working there and not enough holiday availability, department now expects so much to be completed on each call in a small amount of time, Hardly any ongoing training for part time employees. Career opportunities across the department and the rest of the business are mainly for full time employees.

    Advice to Management

    -Increasing break time to 15 mins - All employees should be valued the same, it should not make a difference between full or part time. - more needs to be done to make holiday available, especially during weekends. - pay is goof for the type of work but consider job satisfaction. Not everything is about money.

    First Data2019-02-20
  8. Helpful (2)

    "customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in London, England
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at First Data full-time for more than a year

    Pros

    work life balance - perfect 9 to 5

    Cons

    no growth, no attention to employee engagement

    First Data2019-02-18
  9. "Good Company To Work For - Very Professional Organisation"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at First Data part-time

    Pros

    Very focused tasks, well optimised

    Cons

    Management can be poor at times

    Advice to Management

    Consider needs of employees more, take suggestions into account. Feel as if employees aren't listened to enough, no chance to provide much input.

    First Data2019-02-05
  10. Helpful (1)

    "High turnover"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    Current Employee - Anonymous Employee in Basildon, South East England, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at First Data full-time

    Pros

    You will meet a lot of nice people

    Cons

    Managers don't have a clue . High turnover of staff

    Advice to Management

    If you treat your staff a little better you won't get such a high turnover

    First Data2019-02-07
Found 2511 reviews