First Data Reviews | Glassdoor.co.uk

First Data Reviews

Updated 20 Feb 2020

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2.9
44%
Recommend to a Friend
49%
Approve of CEO
First Data Chairman and Chief Executive Officer Frank Bisignano
Frank Bisignano
1,171 Ratings
Pros
  • "Great people to co-work and they all are professional(in 132 reviews)

  • "Work with good people, good equipment(in 92 reviews)

Cons
  • "It used to be a great company, the benefits were great, the retirement plan was awesome (401K match), I wasn't worried about getting laid off(in 167 reviews)

  • "No 401k match, although there is an employee stock purchase plan that is reasonably attractive(in 115 reviews)

More Pros and Cons
  1. Helpful (2)

    "Graduate Scheme Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Graduate Scheme in Basildon, South East England, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at First Data full-time for less than a year

    Pros

    - A very welcoming atmosphere, I’ve worked in three different departments for this company in one year and feel like I have made a lot of friends. Friendly and approachable staff. - Competitive salary, company provides shares – This is also applicable to entry level jobs as well. - The place of work is very close to shops and resturants, there is a cafe inside First Data Basildon Head Office also. - You are responsible for your development, this applies to life outside of the working world, and this is very true to life in this company. You are incentivised to go on to the learning portal and encouraged to complete training courses at your leisure. These are free of course. - Fancy dress at Halloween, there’s the Christmas market, many charitable events such as cake sales and other things all year around. The call centre environments tend to have raffles and prize draws at varying times of year. - Benefits such as the ‘Own it Honours' scheme where you can give and receive points for various things such as good performance, meeting targets and referring candidates via the referral scheme. These points can then be exchanged for items in high street shops, holiday vouchers.

    Cons

    It can be difficult to get your head around the structure of the company if you have never worked in a large global company. If you are in one area of the business you may never come into contact with any other departments, and therefore there is miscommunication sometimes. There is a micro-management, and it can take a long time for projects to move along. All is to be expected and to be honest understandable due to the scale of First Data.

    Continue reading
    First Data2017-11-06
  2. "Great Starting Point"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Project Support 
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at First Data full-time for more than a year

    Pros

    Easy, Benefits, Relaxed, Simple, Gym

    Cons

    Boring, Lack of Progression/Development, Can be an unprofessional environment

    First Data2019-10-22
  3. Helpful (1)

    "Wasn’t the best.."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Call Centre Agent in Basildon, South East England, England
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at First Data full-time for less than a year

    Pros

    Good pay Easy to get along with people there

    Cons

    Bad management Lunch times aren’t even at lunch it’s always late

    First Data2019-07-17
  4. Helpful (1)

    "Interesting and varied"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Analyst in Chelmsford, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at First Data full-time for more than 3 years

    Pros

    Flexibility, interesting varied work, some of the nicest people I have ever worked with! A culture of 'work hard and get rewarded' There are more employee resource groups, workshops, training seminars being created to allow for internal movement in what is a very large company. - Get a on the training programs and find yourself a mentor.(Seek out one, who does not work in your area) You will learn a lot. - Network. Every opportunity you get! - Spend some time on First Data University Overall opportunity to progress has been very good and obtainable

    Cons

    Isolated location office unless you drive Iffy Work-life balance Difficult structure to learn if you are super new, the organisation is very large and ever changing. Training is often lacking for new starts at supervisor and manager level (this is improving over time) Up-skilling and personal development of staff can sometimes be left to the side

    Continue reading
    First Data2019-07-09
  5. Helpful (1)

    "Awful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service in Basildon, East of England, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at First Data full-time for less than a year

    Pros

    There was a Car park

    Cons

    Treated like a number.. Just sit at desk and answer as many calls as possible, which they monitor. Very high turn over of staff.

    Continue reading
    First Data2019-08-11
  6. Helpful (3)

    "Avoid."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Team Manager 
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at First Data full-time for more than 3 years

    Pros

    Not a lot to be honest.

    Cons

    Terrible place to work. Avoid.

    First Data2019-06-20
  7. "Good day to day but no progression (or slow)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at First Data full-time

    Pros

    Chill work environment, nice people

    Cons

    Doesn't value employees as much as other companies seem to, lack of parking (mscp is 5-10 min bus ride away), overpriced canteen, lack of direction with some work

    Continue reading
    First Data2019-05-14
  8. "Bdm"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    No Opinion of CEO

    I worked at First Data full-time

    Pros

    A good company to work for

    Cons

    Lack of support sometimes and unrealistic targets

    First Data2019-04-16
  9. Helpful (9)

    "Long Term Employee 10 years plus"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Operations in Basildon, South East England, England
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at First Data full-time for more than 8 years

    Pros

    Basildon has a great office, very modern. Good Location, But landlocked. Friendly Staff, Colleagues Great Experience if you are just starting out, or just temporary Short term reward culture Is mostly OK, but deteriorated over last 2 years Good work life balance Good Holiday Entitlement.

    Cons

    -Pay/Compensation was lacking, based on achievements and amount of time invested achieving company objectives. -Upper Management was lacking, Middle Management was understanding but equally frustrated. -Too many managers/directors, not enough workers. -Company lacking direction for last year at least. -Not enough time to train or skill up. -Recent staff cuts and Recruitment freeze for over a year. -High Staff Turnover, Moral was low end of 2018 -Slow to implement changes, Departmental Bureaucracy was commonplace, in such a large company. -Inconsistent implementation approaches across departments, -Working in Silos, Communication could have been better. -Ideas put in place by here today gone tomorrow Directors/Managers, By the time the changes came into effect the requester had left and a new director/manager has a new idea superseding the previous. Company had issues with departmental managerial discipline. reinventing the wheel and not listening to alternatives.

    First Data2019-03-25
  10. "Nice workplace, repetitive job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at First Data full-time

    Pros

    People where very nice and professional, welcoming team

    Cons

    Job was very repetitive and boring

    First Data2019-02-26

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