First Utility Reviews | Glassdoor.co.uk

First Utility Reviews

Updated 20 February 2019
173 reviews

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4.1
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First Utility CEO Colin Crooks
Colin Crooks
37 Ratings

Employee Reviews

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Pros
Cons
  • "No sick or Maternity / Paternity pay" (in 11 reviews)

  • "You don't get sick pay for the first few days which is a shame" (in 15 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (3)

    "We told them, they listened and they acted!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Coventry, England
    Current Employee - Anonymous Employee in Coventry, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at First Utility full-time (More than 3 years)

    Pros

    Lots of current and previous employees have identified areas for improvement from a lack of parking to Maternity Leave, Pension to Manager capability. All I can say is that the company have listened and done their best within their budgets to meet our needs. A new car park has been built and parking is never a problem, Maternity pay is now 26 weeks full pay and training and apprenticeships for managers are now available. I understand that everything cant be fixed in one go but in just 12 months the business has taken some huge steps forward for its people with I'm sure more to come.

    Cons

    Lots of change so for those who cannot deal with change its not always the best place to be.

    Advice to Management

    Keep listening to your employees and show them when you have acted upon their feedback.


  2. "AMAZING PLACE TO WORK !"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Coventry, England
    Current Employee - Customer Service Representative in Coventry, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at First Utility part-time (More than a year)

    Pros

    -Professional and Civil place to work: People here are respectful and responsible

    -Great flexibility with working time & shifts for employees

    -great pay and benefits

    -quality learning experience. every case is a challenge providing you every chance to learn new processes, apply solutions and improve your knowledge within the energy industry

    -great opportunity to progress to better positions

    Cons

    -Location is not directly in Coventry town centre with few bus services around.

    Advice to Management

    keep up the good job

  3. "Great place"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at First Utility full-time

    Pros

    Friendly place. Sociable, given the option to progress

    Cons

    There is no cons for this place

    First Utility Response

    14 Feb 2019 – Head of Talent

    Thank you very much for your 5 star review! It's heartening to read that you experienced no cons during your time with us, thank you for sharing that. It's great to hear you mention the friendly... More


  4. "Feeling good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service in Coventry, England
    Current Employee - Customer Service in Coventry, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at First Utility full-time (Less than a year)

    Pros

    I love the business, the unique approach is great from advisors all the way to senior management

    Cons

    Nothing to report of a negative feeling

    Advice to Management

    Keep doing what you are doing as since joining I have felt welcomed, coached appropriately and looked after. I love this business already and cannot wait to grow here.

    First Utility Response

    14 Feb 2019 – Head of Talent

    Thanks very much for your 5 star review and welcome on board! I'm delighted to read that you love it already - that really is brilliant! I'm so pleased you feel welcomed, coached and appropriately... More


  5. "Long service review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service in Coventry, England
    Current Employee - Customer Service in Coventry, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at First Utility full-time (More than 8 years)

    Pros

    Company always looking to the future with ways to reduce bills for customer to the latest technology that is around.

    Cons

    Few teething issues when new systems are introduced but you kind of expect that but some of the timescales to put fixes in place can be longer than needed

    Advice to Management

    Review some process and reduce the time to resolve issues

    First Utility Response

    14 Feb 2019 – Head of Talent

    Thank you for your 5 star review! You've been with us for more than 8 years - fantastic! You'll have experienced the most significant milestones we've celebrated and played an important role in our... More


  6. "Thank you!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at First Utility full-time (More than a year)

    Pros

    Support, Encouragement, Team work, Positivity.

    I started here in January last year and within a year have moved to a different role which I love. I don't know why so many people complain about lack of promotion etc. as there are always new opportunities and internal roles coming up. I've had nothing but support from my managers and colleagues when it comes to my development.

    Too many people expect to have things spoonfed to them, and are quick to point their fingers if they don't get what they want. But the bottom line is, If YOU have the motivation to better yourself, I can guarantee First Utility will support you with it.

    Cons

    None to mention, all positive!

    Advice to Management

    Based on my previous roels in other companies, it is refreshing to see the executive team on a daily basis, in the same offices as everyone else, eating in the same canteen etc. It helps to shape the idea that we are all here to achieve the same goal, and we are all equally important, regardless of what role you're in.

    First Utility Response

    14 Feb 2019 – Head of Talent

    What a brilliant review, thank you!

    It's fantastic to read that you've developed your career with us and even more so that you love your job! You're right, your career is what you make of it and... More


  7. "HR Adviser"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Human Resources Adviser in Coventry, England
    Current Employee - Human Resources Adviser in Coventry, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at First Utility full-time (More than 5 years)

    Pros

    Great atmosphere & people, progression opportunities for all, very competitive rates of pay, career progression programmes, exciting environment to work in, safe place to work

    Cons

    Benefits were lacking however these are now being addressed

    Advice to Management

    Keep doing what you are doing, I feel very included when management are constantly communicating and engagement across the board increases.

    First Utility Response

    14 Feb 2019 – Head of Talent

    Thanks very much for your 5 star review! It's great to read that you've been with us for more than 5 years, you will have played a key part in the exciting journey we're on - a lot of achievements... More

  8. "Customer Service Advisor Broadband"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Coventry, England
    Current Employee - Customer Service Representative in Coventry, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at First Utility part-time (Less than a year)

    Pros

    They take care of their employees, colleagues are fun to work with. Free Fruit every week. Kitchens on every floor for staff, canteen and coffee shop on site as well as a staff room with game consoles and football table!

    Cons

    At the moment I cannot really think of any.


  9. "First Utility - Great Place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at First Utility full-time (More than 5 years)

    Pros

    Very engaging and always have the best interests at heart for all employees. Very flexible working environment and great team spirit.

    Cons

    Can sometimes get very hectic with little time to reflect.

    First Utility Response

    14 Feb 2019 – Head of Talent

    Thanks very much for your review, especially your feedback that we always have the best interests of all employees at heart - having been with us for more than 5 years you'll have experienced the... More


  10. "Room for Improvement but we are getting there ....."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at First Utility full-time

    Pros

    Customer Service is a great place to work and has a real team working culture, with a high focus on people engagement and development. We all care for the wellbeing of each person. Since Colin has joined our company the culture and dynamics have started to change for the best company wide and I am excited about the future.

    Cons

    We need to align as a company more, work together, not against each other, clearly communicate top down, challenge each other in a healthy way and support those who need it.

    Advice to Management

    More communication, awareness and visibility is needed from our support areas and leaders, don't hold back information that should be made available to people, we are one company so please please align at the top and think about how decisions which are not shared impact the business.

    First Utility Response

    14 Feb 2019 – Head of Talent

    Thanks very much for your review. I'm really pleased you've noticed such a positive difference in our culture and especially to read that you're excited about where we're heading, I am too, we're on... More