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First Utility Reviews

Updated 11 December 2017
112 reviews

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112 Employee Reviews

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Pros
  • High paced, modern working environment with some excellent leaders (in 15 reviews)

  • Fast Paced - all working towards a clear vision given by CEO and Execs but with the freedom on how to get there (in 8 reviews)

Cons
  • No sick or Maternity / Paternity pay (in 17 reviews)

  • The only drawback is car parking (in 14 reviews)

More Pros and Cons

  1. "You will never get bored at FU"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Administrator in Warwick, West Midlands, England
    Current Employee - Administrator in Warwick, West Midlands, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at First Utility part-time (More than a year)

    Pros

    No two days are the same.

    Cons

    High turn over, real shame.

    First Utility Response

    20 Nov 2017 – Chief People Officer

    Thank you for your review and five star rating.

    It's great to hear that you're never bored at First Utility! Our fast paced, evolving environment does keep us on our toes, while keeping things... More


  2. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Digital Customer Services Executive in Coventry, England
    Current Employee - Digital Customer Services Executive in Coventry, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at First Utility full-time (More than a year)

    Pros

    Friendly people
    Fun place to work
    Free fruit
    Forwarding thinking

    Cons

    Car parking
    Sick pay and maternity pay

    Advice to Management

    N/A


  3. "First Utility Employment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Warwick, West Midlands, England
    Current Employee - Anonymous Employee in Warwick, West Midlands, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at First Utility full-time (More than 3 years)

    Pros

    Good progression opportunities , a lot of scope to move teams and to move up.
    Great colleagues create a friendly and relaxed working environment which makes the office welcoming.

    Cons

    Only receive statutory maternity/paternity pay!!!

    Advice to Management

    Improvements could be made to internal communications, as can be slow to come out and reactive to events rather than prior notice.

    First Utility Response

    22 Oct 2017 – Chief People Officer

    It's great to receive your feedback, thanks.

    It's quite a common theme amongst our colleagues who observe the career progression opportunities and scope to move teams, as well as take on bigger... More


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "First Utility Employment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Data Analyst in Warwick, West Midlands, England
    Current Employee - Data Analyst in Warwick, West Midlands, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at First Utility full-time (More than a year)

    Pros

    Great atmosphere, friendly environment and plenty of opportunities for progression. Really glad i joined the company when i had the opportunity as i have really enjoyed the last 2 years and the team i have worked with!

    Cons

    Maternity/ Paternity benefits could be reviewed

    First Utility Response

    22 Oct 2017 – Chief People Officer

    It's great to hear your feedback. You're not alone in observing the great, friendly environment and teams at First Utility. Because we're a successful and rapidly growing business there are loads... More


  6. "Real Shame great potential"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at First Utility full-time

    Pros

    Great people at most levels
    Now have clear direction
    Well paid for roles

    Cons

    No career opportunities
    No investment from line managers
    No sickness pay
    Poor support from senior management

    Advice to Management

    Really need to invest in your long standing employees ...
    Treated like a number not person
    No 1:1’s or support
    No contingency or opportunity for growth
    Be consistent roles are not fairly advertised and people with a unique skill set are not utilised ?
    Internal roles are already a given need to change that culture


  7. "Outbound Retentions"

    StarStarStarStarStar
    Current Employee - Outbound Sales Representative in Coventry, England
    Current Employee - Outbound Sales Representative in Coventry, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at First Utility full-time (More than a year)

    Pros

    Uncapped commission, good working times, full training

    Cons

    Started work later than would have liked

    First Utility Response

    22 Oct 2017 – Chief People Officer

    Thanks very much for your comments.

    It's great to hear that the depth of our training is helpful and that working times suit you. A lot of our colleagues comment on the real benefit of having... More


  8. "Great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Data Analyst in Warwick, West Midlands, England
    Current Employee - Data Analyst in Warwick, West Midlands, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at First Utility full-time (More than 3 years)

    Pros

    I've been working at First Utility full time for just over 3 years, coming here from a competitor in the Energy market First Utility are definitely setting the bar to all other suppliers.

    -Great salary in comparison to others
    - Good hours
    - Nice office(s) with lovely people

    Cons

    - Benefits are poor
    - Maternity and paternity poor
    - Lacks equality across team members and staff for certain scenarios(e.g working from home, change of hours(earlier finishes for some but not others)
    - Development is lacking in some roles, unless you wish to be a team leader there isn't much room for further development

    Advice to Management

    Benefits need to be improved greatly.
    From previous experience of a local competitor their benefits include additional holiday earned over years of service, early finishes/alternative shifts such as 7-3.30 to avoid traffic, good maternity and paternity.

    First Utility Response

    19 Oct 2017 – Chief People Officer

    Thanks very much for your feedback. Having been with us for just over 3 years, it's great to hear you say that we set the bar for other energy suppliers, especially given your past experience in the... More


  9. "Nice friendly and flexible environment to work within."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Data Analyst in Warwick, West Midlands, England
    Current Employee - Data Analyst in Warwick, West Midlands, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at First Utility full-time (More than 5 years)

    Pros

    Flexible
    Understanding
    Care for employee needs.
    Great progression opportunities

    Cons

    Canteen needs improvement because it takes too long to queue up in morning for breakfast when there are only a few people in there. Also sometimes facilities could be a little more understanding when you raise a request to them.

    Advice to Management

    Continue to ensure that you listen to your employee needs and be as flexible as possible.

    First Utility Response

    19 Oct 2017 – Chief People Officer

    Thanks very much for the great feedback.

    You clearly know us well given your length of service with us, thank you for your continued contribution. It's heartening to read your particular... More


  10. "Employment in First Utility"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at First Utility full-time

    Pros

    From day one I found the whole workplace environment to be friendly and welcoming through all levels of the organisation. Over recent months a number of opportunities have arisen which have allowed me to develop my career giving me targets and goals for further development in the future.

    Cons

    Having been with the organisation for over 3 years there are no real cons that affect the way in which I work.

    First Utility Response

    22 Oct 2017 – Chief People Officer

    What a fantastic review, thank you!

    I'm absolutely delighted to hear that your experience has been so positive right from day one. It's wonderful to hear that you've taken advantage of the... More


  11. "Great Place To Work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Coventry, England
    Current Employee - Anonymous Employee in Coventry, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at First Utility full-time (Less than a year)

    Pros

    Light, bright and vibrant atmosphere, with excellent facilities including onsite restaurant. Drinks supplied all day and free fruit Friday an added bonus.

    Cons

    There aren't any worth mentioning.

    First Utility Response

    10 Oct 2017 – Chief People Officer

    Great feedback, thank you very much. It's nice to read your comments about our light, bright and vibrant atmosphere. We're investing a lot of time and attention in makng where we work a great... More


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