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First Utility Reviews

Updated 2 January 2018
116 reviews

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116 Employee Reviews

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Pros
  • High paced, modern working environment with some excellent leaders (in 15 reviews)

  • Fast Paced - all working towards a clear vision given by CEO and Execs but with the freedom on how to get there (in 9 reviews)

Cons
More Pros and Cons

  1. "Outbound Retentions"

    StarStarStarStarStar
    Current Employee - Outbound Sales Representative in Coventry, England
    Current Employee - Outbound Sales Representative in Coventry, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at First Utility full-time (More than a year)

    Pros

    Uncapped commission, good working times, full training

    Cons

    Started work later than would have liked

    First Utility Response

    22 Oct 2017 – Chief People Officer

    Thanks very much for your comments.

    It's great to hear that the depth of our training is helpful and that working times suit you. A lot of our colleagues comment on the real benefit of having... More


  2. "Great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Data Analyst in Warwick, West Midlands, England
    Current Employee - Data Analyst in Warwick, West Midlands, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at First Utility full-time (More than 3 years)

    Pros

    I've been working at First Utility full time for just over 3 years, coming here from a competitor in the Energy market First Utility are definitely setting the bar to all other suppliers.

    -Great salary in comparison to others
    - Good hours
    - Nice office(s) with lovely people

    Cons

    - Benefits are poor
    - Maternity and paternity poor
    - Lacks equality across team members and staff for certain scenarios(e.g working from home, change of hours(earlier finishes for some but not others)
    - Development is lacking in some roles, unless you wish to be a team leader there isn't much room for further development

    Advice to Management

    Benefits need to be improved greatly.
    From previous experience of a local competitor their benefits include additional holiday earned over years of service, early finishes/alternative shifts such as 7-3.30 to avoid traffic, good maternity and paternity.

    First Utility Response

    19 Oct 2017 – Chief People Officer

    Thanks very much for your feedback. Having been with us for just over 3 years, it's great to hear you say that we set the bar for other energy suppliers, especially given your past experience in the... More


  3. "Nice friendly and flexible environment to work within."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Data Analyst in Warwick, West Midlands, England
    Current Employee - Data Analyst in Warwick, West Midlands, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at First Utility full-time (More than 5 years)

    Pros

    Flexible
    Understanding
    Care for employee needs.
    Great progression opportunities

    Cons

    Canteen needs improvement because it takes too long to queue up in morning for breakfast when there are only a few people in there. Also sometimes facilities could be a little more understanding when you raise a request to them.

    Advice to Management

    Continue to ensure that you listen to your employee needs and be as flexible as possible.

    First Utility Response

    19 Oct 2017 – Chief People Officer

    Thanks very much for the great feedback.

    You clearly know us well given your length of service with us, thank you for your continued contribution. It's heartening to read your particular... More


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  5. "Employment in First Utility"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at First Utility full-time

    Pros

    From day one I found the whole workplace environment to be friendly and welcoming through all levels of the organisation. Over recent months a number of opportunities have arisen which have allowed me to develop my career giving me targets and goals for further development in the future.

    Cons

    Having been with the organisation for over 3 years there are no real cons that affect the way in which I work.

    First Utility Response

    22 Oct 2017 – Chief People Officer

    What a fantastic review, thank you!

    I'm absolutely delighted to hear that your experience has been so positive right from day one. It's wonderful to hear that you've taken advantage of the... More


  6. "Great Place To Work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Coventry, England
    Current Employee - Anonymous Employee in Coventry, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at First Utility full-time (Less than a year)

    Pros

    Light, bright and vibrant atmosphere, with excellent facilities including onsite restaurant. Drinks supplied all day and free fruit Friday an added bonus.

    Cons

    There aren't any worth mentioning.

    First Utility Response

    10 Oct 2017 – Chief People Officer

    Great feedback, thank you very much. It's nice to read your comments about our light, bright and vibrant atmosphere. We're investing a lot of time and attention in makng where we work a great... More


  7. "Customer service representative"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at First Utility full-time

    Pros

    Its a good place to work.

    Cons

    It can get very busy in the office.

    First Utility Response

    27 Oct 2017 – Chief People Officer

    Thanks for your review.

    I'm glad to hear that you feel First Utility is a good place to work. Feeling good at work is really important to us, not least our customers love it and we know... More


  8. "First Utility is one of the most amazing places to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Servce in Coventry, England
    Current Employee - Customer Servce in Coventry, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at First Utility full-time (Less than a year)

    Pros

    The salary is amzing
    Progression within the business
    The friendly team
    The friendly managers

    Cons

    Shift rotation, not suitable for anyone with kids

    Advice to Management

    Keep on doing what you are doing because we love it First Utility is one of the most amazing places to work for, Since joining the business i have not only gaines experience but I have also gained a lot of friends. Everyone in the business is very friendly and the team managers are very supportive. I enjoy working for First Utility.


  9. "First Utility"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at First Utility full-time

    Pros

    Nice Environment
    Engaging
    Opportunity to progress

    Cons

    No/Limited Pay whilst on Maternity Leave


  10. Helpful (1)

    "Bad HR policies for entry level staff"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Coventry, England
    Current Employee - Anonymous Employee in Coventry, England

    I have been working at First Utility full-time (More than 3 years)

    Pros

    Fruit Friday, colourful office, young and ambitious workforce

    Cons

    Head office employees get company sick pay, other staff do not. Major salary disparity across teams, not at all based on ability or complexity of role, prefer to recruit externally than internally.

    Advice to Management

    Listen to your staff, invest in them to increase loyalty and reduce turnover. Be fairer.

    First Utility Response

    22 Oct 2017 – Chief People Officer

    It's great to read that you've been with First Utility for more than 3 years.

    You mentioned our approach to sick pay - all colleagues have access to the same benefits regardless of location or... More


  11. Helpful (1)

    "Terrible benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tech in Coventry, England
    Current Employee - Tech in Coventry, England
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at First Utility full-time (Less than a year)

    Pros

    First Perks - Money off selected retailers - very niche.

    Cons

    Sick pay for some and not others.
    Maternity/Paternity Pay for some and not others.
    Very Discriminating.

    Advice to Management

    Treat all employees equally

    First Utility Response

    27 Oct 2017 – Chief People Officer

    Thank you for taking the time to leave a review. I'm sorry to hear that you feel there is inequality because it isn't right. We have chosen to pay a higher salary instead of offering benefits... More


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