I have been working at First Utility full-time (More than 3 years)
Clear set Objectives
A company that looks after its staff
A company that pays staff fairly
A new company with an exciting journey ahead of it
A feeling of togetherness
You are very valued as an employee of First Utility
Parking can be difficult but there are measures in place
I have been working at First Utility full-time (More than a year)
Development, Growth, People, Customer focused
Busy environment, attrition, constant change
Advice to Management
Great place to work with massive focus on personal development and improvement of our customer base. As a manager you are empowered and have alot of freedom to meet targets
I have been working at First Utility full-time (Less than a year)
the people are great - the building is purpose built and the environment is vibrant and engaging
different incentives for different departments - can have a negative overall feeling amongst agents
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I worked at First Utility full-time (Less than a year)
Everyone very friendly and keen to help. The people really do keep this place ticking over. Giving the challenging environment the atmosphere and morale are relatively high.
Free Bupa health care.
Good systems and very modern pc and laptops.
Quite a lot.
I was a manager there but middle to upper management have not got a clue how to do the basics that someone on £45k+ can do. Things like process mapping, problem solving, engagement are mostly beyond them. They are all extremely self absorbed and happy with the little amount of power they have over a department. They do not engage with their immediate team which creates division.
Terrible processes that hinder front line staff. You have to speak to 20 people just to get anything done.
The parking is a nightmare. Double parking is the norm and you are expected to wait for the person blocking you in to finish as well. Waiting 30 mins after your shift to just leave the car park was normal. Once you had left the car park you may have a 15 min wait as First Utilty is at the back of a business Park. So you have to wait for every other business to leave. Alternative parking is provided as long as you don't mind walking 15 mins down a dark alleyway. Not good for the ladies if you finish after 8pm.
Canteen is to small. My kitchen is bigger. Yet somehow they try and serve 800 people. Rubbish selection too.
Advice to Management
Yes all of the above
Don't employ people from other companies to get their knowledge to improve then do nothing with that information.
Look at the recruitment process as there are lots of people that have come through the door that have left or are not right for the role.
Sort the parking out. Get rid of the spaces for higher management.
Get managers involved with their teams instead of hiding away and being a keyboard warrior.
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