First Utility Team Manager Reviews | Glassdoor.co.uk

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First Utility Team Manager Reviews

4 reviews

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Team Manager

4.9
StarStarStarStarStar
Recommend to a friend
Approve of CEO

Employee Reviews

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Pros
  • Relaxed working environment and pleasant office space (in 11 reviews)

  • Fast Paced - all working towards a clear vision given by CEO and Execs but with the freedom on how to get there (in 7 reviews)

Cons
  • The only drawback is car parking (in 12 reviews)

  • Pay structure & Lack of maternity pay (in 12 reviews)

More Pros and Cons

  1. "A Great Place To Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Manager in Coventry, England
    Current Employee - Team Manager in Coventry, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at First Utility full-time (More than 3 years)

    Pros

    Progression Paths
    Clear set Objectives
    A company that looks after its staff
    A company that pays staff fairly
    A new company with an exciting journey ahead of it
    A feeling of togetherness
    You are very valued as an employee of First Utility

    Cons

    Parking can be difficult but there are measures in place


  2. "First Utility review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Manager
    Current Employee - Team Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at First Utility full-time (More than a year)

    Pros

    Development, Growth, People, Customer focused

    Cons

    Busy environment, attrition, constant change

    Advice to Management

    Great place to work with massive focus on personal development and improvement of our customer base. As a manager you are empowered and have alot of freedom to meet targets


  3. "Team Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Manager
    Current Employee - Team Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at First Utility full-time (Less than a year)

    Pros

    the people are great - the building is purpose built and the environment is vibrant and engaging

    Cons

    different incentives for different departments - can have a negative overall feeling amongst agents

    First Utility Response

    28 Feb 2017 – Resourcing Programme Manager

    Thank you for taking the time to post a review. Fantastic to see your 5-star rating; your mention of our people being great is certainly a view shared by many of our employees so I'm delighted to... More


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    "A young inexperienced company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer First Team Manager in Coventry, England
    Former Employee - Customer First Team Manager in Coventry, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at First Utility full-time (Less than a year)

    Pros

    Everyone very friendly and keen to help. The people really do keep this place ticking over. Giving the challenging environment the atmosphere and morale are relatively high.

    Free Bupa health care.

    Discounted energy.

    Good systems and very modern pc and laptops.

    Cons

    Quite a lot.

    I was a manager there but middle to upper management have not got a clue how to do the basics that someone on £45k+ can do. Things like process mapping, problem solving, engagement are mostly beyond them. They are all extremely self absorbed and happy with the little amount of power they have over a department. They do not engage with their immediate team which creates division.

    Terrible processes that hinder front line staff. You have to speak to 20 people just to get anything done.

    The parking is a nightmare. Double parking is the norm and you are expected to wait for the person blocking you in to finish as well. Waiting 30 mins after your shift to just leave the car park was normal. Once you had left the car park you may have a 15 min wait as First Utilty is at the back of a business Park. So you have to wait for every other business to leave. Alternative parking is provided as long as you don't mind walking 15 mins down a dark alleyway. Not good for the ladies if you finish after 8pm.

    Canteen is to small. My kitchen is bigger. Yet somehow they try and serve 800 people. Rubbish selection too.

    Advice to Management

    Yes all of the above

    Don't employ people from other companies to get their knowledge to improve then do nothing with that information.

    Look at the recruitment process as there are lots of people that have come through the door that have left or are not right for the role.

    Sort the parking out. Get rid of the spaces for higher management.

    Get managers involved with their teams instead of hiding away and being a keyboard warrior.

    First Utility Response

    28 Feb 2017 – Resourcing Programme Manager

    Thank you for taking the time to post a review. I'm sorry to hear of your impressions during your time with us. Of course we don't get everything right all of the time and where we don't we do our... More