Firstsource Solutions Reviews | Glassdoor.co.uk

Firstsource Solutions Reviews

Updated 17 August 2018
767 reviews

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3.0
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Firstsource Solutions CEO & Managing Director Rajesh Subramaniam
Rajesh Subramaniam
324 Ratings

767 Employee Reviews

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Pros
  • "Good work environment and culture - people centric" (in 57 reviews)

  • "Firstsource builds a great work culture for the employees, work life balance is good which encourages employees to give their best"" (in 12 reviews)

Cons
  • "Team leaders never fulfil requests" (in 21 reviews)

  • "No work life balance because of the split shift from so many months now" (in 10 reviews)

More Pros and Cons

  1. "Firstsource"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Agent in Cardiff, Wales
    Current Employee - Agent in Cardiff, Wales
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Firstsource Solutions full-time (More than 3 years)

    Pros

    Incredible community, people centricity and that

    Cons

    Working till 10 aswell isn't great

    Advice to Management

    Clearer communication if and when possible


  2. "It’s a really good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Firstsource Solutions full-time

    Pros

    Lots of development
    Fast paced

    Cons

    On the job training
    Shifts

    Advice to Management

    Keep the opportunities coming and make us permanent!!

  3. "Great place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - HR-officer in Middlesbrough, England
    Current Employee - HR-officer in Middlesbrough, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Firstsource Solutions full-time (More than 5 years)

    Pros

    on going opportunities to progress , develop and move around the company

    Cons

    no onsite parking for staff


  4. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Human Resources Department in Middlesbrough, England
    Current Employee - Human Resources Department in Middlesbrough, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Firstsource Solutions full-time (More than 5 years)

    Pros

    opportunity to grow within company
    in house training and development available
    great company benefits
    city centre

    Cons

    minimum catering facilities on site


  5. "Csa"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Firstsource Solutions full-time

    Pros

    Paid twice a month
    It's not hard work, it is challenging at times
    Comfortable chair
    Work 4 days off 3

    Cons

    Customers can be difficult


  6. Helpful (2)

    "Amazing team to work with"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Experience Leader in Derby, England
    Current Employee - Customer Experience Leader in Derby, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Firstsource Solutions full-time (More than 5 years)

    Pros

    True team spirit
    Free Sky for all employees
    Continuous development opportunities leading to recognised qualifications
    On-site support
    Great location, close to the city centre
    Multiple campaigns all working to achieve 1 goal
    Recognised for a job well done

    Cons

    If you are not looking for a challenge but an easy, 9-5 office job this is not the job for you.

    Advice to Management

    Continue to promote internally, support your staff and remain competitive


  7. "Enjoyable place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Advisor in Belfast, Northern Ireland
    Current Employee - Customer Service Advisor in Belfast, Northern Ireland
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Firstsource Solutions full-time (More than a year)

    Pros

    Staff friendly and helpful and Team Leaders
    The workload is easy
    Good training
    Good benefits

    Cons

    Flexi shift schedules
    Difficult to get annual leave

    Advice to Management

    Give staff two days off in a row more frequently

  8. "compnay review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Advisor in Belfast, Northern Ireland
    Current Employee - Customer Advisor in Belfast, Northern Ireland
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Firstsource Solutions full-time (Less than a year)

    Pros

    Good training, helpful staff, friendly work environment.

    Cons

    flexi work pattern, long shifts

    Advice to Management

    better management of holidays


  9. "Really enjoyable working environment, great support"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Fast paced environment, great people. Great development oppertunities

    Cons

    Having to work bank holidays


  10. "Great company allows development and growth"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Development oppurtunity and career growth

    Cons

    Wages can be low in some areas

    Advice to Management

    Continue with growth and reward with greater wages


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