Firstsource Solutions Reviews

Updated 28 Feb 2021

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3.3
58%
Recommend to a Friend
75%
Approve of CEO
Firstsource Solutions CEO and Managing Director  Vipul Khanna
Vipul Khanna
160 Ratings
Pros
Cons
  • "Team leaders are not supportive, HR are not interested in associates issues(in 28 reviews)

  • "management being clicky, picking over little things, no home-work life balance, long hours(in 27 reviews)

More Pros and Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
  1. "Helpful and patient managers!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Advisor 

    I worked at Firstsource Solutions full-time

    Pros

    Trainers were so helpful and informative Team Leaders were motivating and helpful Non-judgmental environment Amazing benefits Good earning potential

    Cons

    No part-time opportunities until 4 months of working there

  2. "Hard work but rewarding"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Manager 

    I have been working at Firstsource Solutions full-time

    Pros

    Internal development opportunities. Good management. Good benefits

    Cons

    Salaries not reflectice to market. Can be stressful and demanding


  3. "good"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Firstsource Solutions full-time for less than a year

    Pros

    nice team, friendly environment, good pay

    Cons

    too demanding, long hours, constant headache and earache

  4. "Alright"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Callcenter Agent in Belfast, Northern Ireland
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Firstsource Solutions full-time for less than a year

    Pros

    Grand torture, assault, blissful sectarian

    Cons

    Hours are rubbish and not what they advertised

  5. "Great place to work! WFH giffgaff."

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - WFH Customer Service Associate in Leeds, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Firstsource Solutions full-time for more than 3 years

    Pros

    Feel lucky to work here. Close knit team who have become great friends. Higher up staff treat you like you're important and everyone gets a long. We pride ourselves on our member services and it's a pleasure to start work on a morning.

    Cons

    Can't think of any. Who wouldn't want to have their own office at home, avoiding traffic!

    Continue reading
  6. "Good"

    5.0
    Current Employee - Customer Advisor 

    I have been working at Firstsource Solutions full-time

    Pros

    Nice atmosphere overall would recommend

    Cons

    Honestly none come to mind

  7. "Good if you just want to work and get paid"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Advisor in Belfast, Northern Ireland
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at Firstsource Solutions full-time for more than 8 years

    Pros

    Job doesn’t change much Good perks on sky contract Most people are down to earth and easy to work with / for

    Cons

    11 hour shifts Too much pressure to meet targets and stats No progression unless you have friends .. it’s not what you know but who you know The job should be more than minimum wage

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  8. COVID-19

    "Love working for Firstsource"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Advisor in Cardiff, Wales
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Firstsource Solutions full-time for more than 8 years

    Pros

    - Engagement plans are always in place and are done when said they will be - Employees are listened to - They care about helping society - Always busting the stigma around mental health and providing help and support - Flexible with Firstsourcers, understands they have a personal life that needs juggling with work life at times - Supportive managers and HR team - Super agile with any changes - especially making the work place Covid19 safe and putting working from home in place within 4 days! - Family culture where there is a place for everyone

    Cons

    There are no cons that I can think of

    Continue reading
  9. "Good job for the time being"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Firstsource Solutions full-time for less than a year

    Pros

    Team mates, decent job for people with not much experience

    Cons

    Pressure to meet targets every month

  10. "Average"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Advisor in Derby, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Firstsource Solutions full-time for more than a year

    Pros

    Good incentives, bonuses, ability to move up.

    Cons

    Base wage low could be a bit higher

Viewing 1 - 10 of 1,352 English Reviews

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