Firstsource Solutions Reviews | Glassdoor.co.uk

Firstsource Solutions Reviews

Updated 20 October 2018
805 reviews

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3.1
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Firstsource Solutions CEO & Managing Director Rajesh Subramaniam
Rajesh Subramaniam
348 Ratings

805 Employee Reviews

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Pros
  • "Good work environment and culture - people centric" (in 56 reviews)

  • "Free Sky if working for the Sky section" (in 25 reviews)

Cons
  • "I also have no work-life balance" (in 13 reviews)

  • "Team leaders never fulfil requests" (in 21 reviews)

More Pros and Cons

  1. "Superb Business to Work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Call Centre Manager in Cardiff, Wales
    Former Employee - Assistant Call Centre Manager in Cardiff, Wales
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Firstsource Solutions full-time (More than 5 years)

    Pros

    Great People; Great Rewards; Great Atmosphere.
    Sports & Social Club is incredible.
    Benefits were great for doing a great job.
    I really enjoyed my time there and would highly recommend Firstsource as a place to be part of.
    Thank you Firstsource for everything you did for me.

    Cons

    It's a fast moving business, but that's what made it a great challenge.

    Advice to Management

    Keep doing what you are doing and continue to train the manager to be their best for their people.


  2. "Working Together"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Experience Manager in Derry, Northern Ireland
    Current Employee - Customer Experience Manager in Derry, Northern Ireland
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Firstsource Solutions full-time (More than 8 years)

    Pros

    Great team spirit
    great site in Derry
    Working together

    Cons

    Pay difference between FS and SKY Inhouse

    Advice to Management

    Review needed for the tools or training to resolve all issues for customer.

  3. "Firstsource - Derry"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Firstsource Solutions full-time

    Pros

    Free Sky TV and half price fibre
    Job is exciting and interesting
    Location is good

    Cons

    The role is minimum wage

    Advice to Management

    Stop letting good agents leave for similar posts


  4. "AVOID AT ALL COSTS"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Personal Banker in Belfast, Northern Ireland
    Former Employee - Personal Banker in Belfast, Northern Ireland
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Firstsource Solutions full-time (More than a year)

    Pros

    The people you work with.

    Cons

    Unfair treatment in the workplace. Micromanaging, although managers don’t do anything... they get paid 24k a year to sit on Facebook and Snapchat all day. Most of the management are completely out of it on drugs.
    You’re well-being is not cared for at all, the job literally leads you to extreme metal health issues. Constant exhaustion from long working hours. Not worth the money. Management say it’s the best call centre about, but you’re just a number to them. Personally I’d rather be jobless than work there. The calls are awful, constant abuse, racial slurs and sexual comments. Overall this is the worst place you could ever work, I would not wish the misery that this place makes you feel on anyone.

    Advice to Management

    Do some work. Care about your staff. Read up on data protection, bet customers would love to know you’re leaking their details. We are human not numbers.

    Firstsource Solutions Response

    23 Oct 2018 – DGM Marketing

    Thank you for your valuable feedback. For us to make this a better experience we would require more details from you and would appreciate if you could share your contact details with us and we will... More


  5. Helpful (1)

    "It was good, now all 4 wheels have fallen off"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Cardiff, Wales
    Current Employee - Customer Service Representative in Cardiff, Wales
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Firstsource Solutions full-time (More than a year)

    Pros

    Free Sky Tv and that’s about it

    Cons

    Pay is minimum wage and the company won’t help with parking costs which can be £6-£10 per day so out of the roughly £1000 a month you’ll earn you’ll need to spend £160 just for the privilege of working for firstsource
    Management honestly do not care about your wellbeing until it affects their monthly bonus/stats
    ACE reviews determine if you could get a pay rise but the system never works when it’s time for that all important review
    Being a call centre you can expect it to be busy but whoever runs this show sees the new sales line has 3 people waiting and throws all available staff onto new sales so they don’t miss that all important sale (which is usually an existing customer) while other departments are left with increasing wait times, training and one to one sessions are often cancelled to deal with call queues with the excuse being we need to take as many calls as possible but even during peak times there’s always time for the company choir to have practice, when we need that training or even feedback from our team leader to see what we can improve on there’s suddenly no way they can fit it in so we go without which makes us look like we can’t do our jobs because we haven’t been trained
    The bonus scheme is a joke, it used to be make a sale get £X for each sale, now it’s based on how much revenue you bring in which is affected by customer offers, so instead of helping a customer who is looking to get a better deal an agent looking to get a bonus will need to willingly rip the customer off and give them the worst experience just for a chance of getting a few extra quid in their pitiful pay packet each fortnight

    Advice to Management

    Spend less time playing around on Facebook making yourself look great and actually listen to the “faceless horde” you employ to make staff stay it’s no wonder other call centres nearby have taken in hundreds of firstsource staff because you only see short term profits


  6. "Profit over Employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Firstsource Solutions full-time

    Pros

    Good incentive scheme ie Free Sky

    Cons

    Work life balance, Poor HOSO Management, Finance over people

    Advice to Management

    Onsite leadership at a Head of Site level needed


  7. "collateral controller"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Controller in Banbury, England
    Current Employee - Controller in Banbury, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Firstsource Solutions full-time (More than a year)

    Pros

    flexi, coffee staff that's about it

    Cons

    systems are shocking, we are the last to know on everything(staff) don't feel like anyone listens to our concerns or the issues we face we get no benefits from companies.

    Advice to Management

    listen to your staff as I know you are losing them to other companies that pay more for less stress!!!!!

  8. "CEA Sky"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CEA in Cardiff, Wales
    Current Employee - CEA in Cardiff, Wales
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Firstsource Solutions (More than a year)

    Pros

    Free Sky
    Good people
    Bonus possible
    Friendly co workers

    Cons

    Long Hours
    Low base pay
    No progression prospects
    Weekend work every weekend

    Advice to Management

    Impove working hours


  9. "Brilliant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Middlesbrough, England
    Current Employee - Anonymous Employee in Middlesbrough, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Firstsource Solutions full-time (More than a year)

    Pros

    Great opportunities to progress
    Supportive company
    Hard work is rewarded

    Cons

    Sometime working hours dependent on role


  10. "Ok"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Middlesbrough, England
    Current Employee - Customer Service Representative in Middlesbrough, England
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Firstsource Solutions full-time (Less than a year)

    Pros

    Money available for overtime good

    Cons

    Bad company don't take staff problems into considerstion

    Advice to Management

    Respect staff issues and adapt shifts


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