Fitbit Customer Support Agent Reviews | Glassdoor.co.uk

Fitbit Customer Support Agent Reviews

Updated 5 Mar 2019

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4.0
67%
Recommend to a Friend
100%
Approve of CEO
Fitbit CEO James Park
James Park
2 Ratings
  1. "Customer Support"

    StarStarStarStarStar
    Current Employee - Customer Support Agent in Medellín, Antioquia

    I have been working at Fitbit full-time for more than a year

    Pros

    Great experience, opportunity to learn and improve all customer support

    Cons

    Low salary, the opportunity to grow in the company is too low.

    Fitbit2019-03-06
  2. "Solid Workplace"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Contractor - Customer Support Agent in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Fitbit for less than a year

    Pros

    Teams are driven, and employees are given agency over their work

    Cons

    The business structure is shifting to be very corporate post IPO. While this brings stability it stifles the ability to dynamically realign yourself with partner teams on an as-needed basis

    Continue reading
    Fitbit2016-02-14
  3. Helpful (20)

    "Controlling, micromanaged work environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    Former Employee - Customer Support Agent, Tier II in San Francisco, CA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Fitbit full-time for more than a year

    Pros

    Great coworkers, good benefits, advancement opportunities available.

    Cons

    Micromanagement to the max! I felt extremely restricted, controlled, overworked. Very little payoff for what was demanded. No opportunities to work from home. Very low pay.

    Continue reading
    Fitbit2016-01-15

    Fitbit Response

    April 22, 2016CPO

    Thank you for your feedback. Very sorry that it didn't work out for you at Fitbit. We will definitely discuss your feedback with the team in Customer Support and appreciate that you took the time to offer this feedback.

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