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      Five9

      Engaged employer

      Five9 Reviews

      3.6

      60% would recommend to a friend

      (755 total reviews)
      avatar

      Amit Mathradas

      42% approve of CEO

      50% positive business outlook

      Ratings by category

      3.9

      Work/Life balance

      3.8

      Diversity and inclusion

      3.7

      Culture and values

      3.7

      Compensation and benefits

      3.4

      Career opportunities

      3.2

      Senior management

      Five9 has an employee rating of 3.6 out of 5 stars, based on 755 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Five9 employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      755 reviews
      1.0
      1 Apr 2022

      Avoid WFO Roles in EMEA. I wish I knew this before I joined.

      Wfo consultant
      Recommend
      CEO approval
      Business outlook

      Pros

      I think the salary was at market rate, although I get the impression that the salary is inconsistent across employees in the same role.

      Cons

      Think twice if you’re thinking of joining the WFO team at Five9 EMEA. Ignore all the hype and “great place to work” awards as you won’t experience a great culture, you will be left alone and dropped into projects as they’re desperate for resource. The UK WFO team is a silo and it’s going to take massive changes including a restructure, and a re-work of most processes to solve this. Expect to work weekends to deploy customer solutions, but no TOIL or overtime. Don’t expect any onboarding or training, if you get some it will be a bonus. You will get told it’s a family, it’s a start-up. Work is not a family (unless you run your own family business), and the start-up comments are just excuses for it being a mess. If you’re joining the sales team, I think you will be fine as they seem to have a great experience.

      avatar
      Five9 Response
      4y
      Thank you for sharing your experience during your short time with Five9. As Five9 has grown, we continue to have an “open door” policy and we hope you raised your concerns with your People Partner during your time here so we could have address them real time. We are growing in the EMEA region and have made great strides in building out our support teams to help support that growth. We recognize there is still work to be done, but we are certain with our collaborative, employee first culture, we’ll get there in no time. We wish you had a better experience while with Five9 and appreciate your suggestions on how we can improve.
      3.0
      7 Nov 2025

      Caution

      Solution consultant
      Recommend
      CEO approval
      Business outlook

      Pros

      Good salary, good commission structure.

      Cons

      Scaling back operations, cutting costs, not as much about the employee anymore.

      2.0
      3 Jul 2023

      Average

      Consultant
      Recommend
      CEO approval
      Business outlook

      Pros

      Pay is above market standard

      Cons

      Not a very structured environment - Needs a lot of change in overall team development, training & coaching and team bonding activities. You might have to work on your own sometimes as you would be left alone to do the job. Less focus on employee satisfaction and more focus on customer satisfaction

      Viewing 1 - 3 of 755 Reviews
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      ReviewsFive9 reviews

      Glassdoor has 793 Five9 reviews submitted anonymously by Five9 employees. Read employee reviews and ratings on Glassdoor to decide if Five9 is right for you.