Flight Centre Travel Group Reviews

Cons

Low base but there is every opportunity to make decent money

Cons

Very set in their ways. No review on very low base salary and no reward for length of service

Cons

Constant sales pressure to achieve targets. Supportive team environment

Cons

Expected to work hours of overtime without overtime pay (I ended up having to work a minimum of a 50 hours per week). Extremely poor team leader and HR support when a coworker is abusive. Expected to attend all events outside of work hours (averaging minimum of one a week). Expected to be too exuberant, almost obsessive, about the company.

Cons

can be slow enquiries sometimes

Cons

Long hours
Hard work
not much progression
manager had favourites
Pay

Cons

I dont agree with their approach to Fast Tracking people, this is based on where you went to university, not your actual ability or potential. Also, working in Product Support/Infinity was one of the worst experiences. The head of Product and Air constantly cut our wages and changed our targets every 3 months blaming things like Brexit. Basically they were capping our wages constantly. Also hiring non experienced people and the workload falling back on us. Stay away from Product, especially Air. You are treated like dirt and spoken to like a child.

Cons

As I was leaving, the pay wasn't that great (due to being slow for our store) and I was not happy with the new pricebeat policy that came into place, as I felt I was doing lots of pricebeats every month, I was now getting penalised for it. The pay can be tough, the hours are long and customers can get demanding. As long as you're good at time management, you will be fine!

Cons

Although I always felt I earned a reasonable wage (I qualified for global so I was certainly at the top of my game for a while) the goal posts for targets were constantly moved. Whenever we started to do too well and make a decent profit, suddenly everything would change and that would all be wiped out. The final straw of this was having to take almost a £20k paycut and being fobbed off with excuses.

As a team leader, I felt very responsible for the people in my team (this was not always the case, certainly in retail where some TLs would sell their own mother to make profit). When they were not hitting their targets and the commission structure was changed, they were barely making enough to cover rent, this is just totally unacceptable and cruel.

It can be a little cult like.

The boozing culture is crazy. As much as I loved it at certain times, being fed free booze on a regular basis at buzz nights its not great. I believe they have actually done away with buzz nights now.

Once you get to a certain level, if you are not 'in the club' then you will get no further. There are certain people who will always get promoted, regardless of managerial talent, because they have been on the fast track program. There is also a crew of people at the top who are all mates and will pull strings for each other and no one else. To the point where there are people in high roles that they are woefully underqualified for but they have the right friends.

Cons

Lots of work at times, not helped by long winded systems and lots of paperwork. IT is slow and unrelaible. If you are in leisure lots of WEEKENDS! Even though it is arguably very quiet in lots of shops and not a lot of business to be done. Long hours (9 hour days, plus staying late for any urgent task etc, and there are a lot), not much chance for flexible work or working from home. “Enforced” fun in form of Buzz Nights, not everyone wants to get drunk on a Wednesday night. Some internal politics. And sometimes a bit “childlish”/“school like” (silly meetings, quizes, gimmicks... not for everyone)