Flight Centre Travel Group Reviews | Glassdoor.co.uk

Glassdoor uses cookies to improve your site experience. By continuing, you agree to our use of cookies. OK | Learn More

Flight Centre Travel Group Reviews

Updated 18 October 2017
696 reviews

Filter

Filter

Full-timePart-time

3.4
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Flight Centre Travel Group CEO Graham "Skroo" Turner
Graham "Skroo" Turner
348 Ratings

696 Employee Reviews

Sort: PopularRatingDate

Pros
Cons
  • working weekends is hard with work life balance (in 91 reviews)

  • Long hours if you want to earn big (in 95 reviews)

More Pros and Cons

  1. "Nice"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Flight Centre Travel Group full-time

    Pros

    Good culture
    Fun buzz nights
    Good people

    Cons

    Low pay
    Week end work
    High staff turnover


  2. "Great if you're willing to put in the hours!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Travel Consultant in London, England
    Former Employee - Senior Travel Consultant in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Flight Centre Travel Group (More than a year)

    Pros

    - Good management
    - Incredible benefits
    - Commission on top of salary
    - Travel opportunity

    Cons

    - Long hours if you want to earn big
    - Customers can be huge pains


  3. "Our company is our people! This is genuinely true."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Flight Centre Travel Group full-time

    Pros

    I love the opportunities to develop and progress within the business. Flight Centre really cares about their people and the support networks are unlike any other business I have worked in.

    Cons

    There are down days but not due to the company. Just when you have a difficult situation to deal with. Luckily there are plenty of people around you to help.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Put in what you get out - Great progression"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Consultant in Kingston upon Thames, England
    Current Employee - Consultant in Kingston upon Thames, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Flight Centre Travel Group full-time (More than 5 years)

    Pros

    Progression is huge, you can work towards your goal and actually get there, in good time too. Fun culture with a lovely group of people who are always up for a laugh.

    Cons

    You put in what you get out so this can mean that you put in some extra time to reach that all important goal, this can sometimes make work life balance a challenge

    Advice to Management

    Keep doing what you're doing as the changes that have come into place are good changes that benefit us as individuals.

    Flight Centre Travel Group Response

    22 Sep 2017 – Recruitment Marketer

    Thank you for your review of working for us at Flight Centre. It's great to hear that you enjoy working for us, especially the culture and people as they are important to us. Let the careers team... More


  6. "I love it here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Flight Centre Travel Group full-time (More than 5 years)

    Pros

    Rewards and Recognition, Maternity Pay

    Cons

    longer than average working hours


  7. "Great Company to Work- Great Support in starting years"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Support
    Current Employee - Support
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Flight Centre Travel Group full-time (More than 5 years)

    Pros

    Flight Centre has been nothing but supportive of my progression both personally and professionally throughout my time with the company. Their new Apprenticeship program ensures that ever consultant gets that same amount of support regardless of the store they go into. They have a real care for their employees who are starting out- and encourage a Brightness of Future no matter the role they are in.

    Cons

    Whilst they have an amazing support system for consultants in their first few years, I think that continuing that support to consultants who have been in the company longer would make a difference to the entire culture. Many managers and support staff are not recognized for their hard work and longstanding consistency in their roles with the company. These longer standing employees not feeling valued often then projects into stores- and ultimately effects the newer consultants. So no matter which direction you look at it, longstanding employees should deserve the support and value that new consultants are receiving with so much consistency.

    Advice to Management

    Don't forget about those who have been there all along! Just because they don't shine as brightly as they once did doesn't mean they don't want to.


  8. "Rewarded for the work you do in a fun and enjoyable, fast paced work enviroment."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Flight Centre Travel Group full-time

    Pros

    Rewards and recognition for outstanding achievements. Incentive based salary model with uncapped earning potential... you have to work for it though!
    Great company benefits and work events of offer as well.

    Cons

    Sometimes communication for direction of company could be better.


  9. "Good People"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Desk Technician in New Malden, England
    Current Employee - Service Desk Technician in New Malden, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Flight Centre Travel Group full-time (Less than a year)

    Pros

    Work hard, play hard environment. Friendly people and lots of social events to attend. Career Progression and benefits

    Cons

    The work grind does get repetitive. You will hit a wall quickly in terms of what you will be learning but thankfully career progression aspect is in place to get you as far as you want to be.

    Advice to Management

    Keep doing what you do.

    Flight Centre Travel Group Response

    22 Sep 2017 – Recruitment Marketer

    Thank you for taking the time to review working for us. It's great to hear that you are working with friendly people and enjoying the social side and fantastic benefits that we have to offer as a... More


  10. "BDM"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - BDM in Newcastle upon Tyne, England
    Current Employee - BDM in Newcastle upon Tyne, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Flight Centre Travel Group full-time (More than a year)

    Pros

    Training at the start of job.

    Cons

    No basic salary after your bootcamp training.
    No support.
    Cold calling position disguised as more.
    Pay for your own events.
    12 hours plus working days.
    Very little time off.
    Working weekends.
    Poor management.
    No progression.

    Advice to Management

    The whole structure needs changing. It's hard to tell if this is a paid salary job or a commission only role. Very little scope for sales.


  11. "Flight Centre"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England
    Former Employee - Anonymous Employee in London, England
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Flight Centre Travel Group (More than a year)

    Pros

    Great training and good place to get your foot in the door of the travel industry. Friendly office environment.

    Cons

    Quite easy to outgrow with poor salaries and high stress. Staff turnover was huge. On a macro level it's a struggling business model with budget holidays and flights getting easier and easier to book. Needs revolution not evolution.

    Advice to Management

    Again huge staff turnover so worked with a number of 'brand leaders' some great, some truly awful people. I guess my advice that good sales figures does not always make a good leader and that you need contingency in leadership for contingency of strategy.

    Flight Centre Travel Group Response

    27 Sep 2017 – Recruitment Marketer

    Thank you for taking the time to leave a review. We would be keen to hear from you in the careers team to discuss your concerns. Flight Centre staff turnover is standard for the industry and is, in... More


Showing 696 of 705 reviews
Reset Filters