Flight Centre Travel Group Reviews

Pros

A lot of employees love travel, so doing it as a career is great! Commission structure is good for the industry (though keeps getting diluted) Generally fun working atmosphere

Cons

Company takes advantage of young and talented people and therefore doesn’t pay appropriately. No actual pay reviews as any ‘pay rise’ normally comes with some sort of sacrifice or ‘negotiation’ in another area. Very little flexibility with the role in terms of working hours and working from home etc. The company is acutely aware that the success of individual sale roles is based on the rapport of each employee with their clients (front line sales roles) but is not willing to be flexible to ensure that talented staff stay with the company. There are a lot of cliques, and if you’re not part of the ‘in crowd’ then don’t even bother trying to climb the ladder. Retainers in London are basically under the living wage with a promise of great commission ( which absolutely does happen if you’re good) but increasingly archaic technology systems means you’re spending all your time Processing admin rather than just selling to make the commission you are craving (and need in order to survive in London!)

Pros

Flight Centre provide brilliant training, giving a solid foundation to then build on in store. There is also great social events with plenty of free drinks on offer. Career development is encouraged.

Cons

No work/life balance. There is far too much pressure to make targets. No set mark up on ticket prices leads to questioning your own morals, sizing customers up to work out how much you can make out of them. Super long hours to try to meet targets - I worked so much unpaid overtime preparing quotes for clients who then decided to book online. This led to a lack of job satisfaction, putting hours into quotes/proposals for customers who either aren't interested in actually booking, or ghost you. We also had to cold call clients who hadn't been in store for a while, which was never pleasant.