Flight Centre Travel Group Reviews

Pros

Love working for this company! Every team is like a little family and you receive always a lot of support from management when needed. Lots of like minded people who have a passion for travelling and who become close friends! Also all the benefits we get as employees is amazing! Travelwise who find you amazing deals to go on holiday, healthwise are brilliant to help you get in shape or if you simply want to relax and have a massage, moneywise to help you with all your finance. And love our buzz nights and summerball which is a great way to celebrate all of our amazing achievements.

Pros

At Flight Centre you are given a great deal of responsibility and ownership over a wide range of tasks. Support is always there, but when you need it, not in an overbearing way. This gives you a chance to develop your skill set in an environment that truly does have an egalitarian ethos. We take our business seriously, but not ourselves. We pride ourselves in making this a place that's fun to work in. Whatever level of the business you work within, your voice is heard.

Advice to Management

Keep the culture of promoting from within.

Pros

Good support from Head Office, good social company, laid back approach to things (for now) new uniform is pretty cool..

Advice to Management

Get some decent technology. Amadeus was a massive mistake.

Pros

The salary potential is good if you manage to meet your (very high) targets. Good work is praised and recognised not only through wages but at buzz nights and the potential to go to Global Gathering. Lots of incentive to work hard.

Advice to Management

Stop marketing the company as the 'cheap flight company'. We're supposed to base our values on the quality of product and pay a little more for the service we provide but then we get all the wrong type of customers who price beat us, and in 99% of cases a price beat which looses the company £50 per ticket probably isn't ever going to turn into a £10k journey. Also with more emphasis being put on escape or journey sales (IMO this is what we should be focusing on), again we want to express the quality of Flight Centre so people want to spend that sort of money with us instead of trailfinders, Audley, Kuoni etc. Marketing ourselves continuously as the 'cheap company' which caters for all isn't effective marketing for the type of customers we really want.

Pros

Work hard, play hard culture. Travel benefits. A lot of good people.

Advice to Management

Remember, we're not (all) Australians

Pros

Monday-Friday hours
Potential for progression
Okay money (once your accounts are up and running)
Relaxed work environment

Advice to Management

Give employees a platform to raise issues with more senior management
Improve recruitment process and diversify more to bring in suitable candidates for different brands

Pros

- The company honestly contains some of the best and most geniune people I have ever met. They are not only great fun but would always go the extra mile for a customer in need and that has always inspired me

- the wage structure is skewed towards those that perform and do well. This means if you sell a lot you are rewarded? What's the other option- you sell twice as much as the guy set next to you and take home the same wage? No thanks...
Compared to other travel companies FC far exceeds pay all around

- There are opportunities to progress into store management almost right away in a lot of cases. Good consultants can earn a payrise to Assistant Team Leader within a year and then Team Leader within 18 months in a lot of cases.

- You are selling travel every day! Surely this is more fun than working in an office being whipped by some corporate structure

- If in the right team there is a great amount of support avaliable whilst you settle in and learn the ropes. Your Manager and team mates are the most important part of success in first year

- Constant recognition for those doing well; awards nights (which despite what some reviews say aren't the 'alcohol fuelled parties' they are made out to be in every case), free trips for top sellers, even just a nice email from your Area Leader goes a long way

- if you don't want to be a shop-floor consultant anymore then you don't have to. Nearly all of FCs marketing team, recruitment, trainers and even finance teams came from being consultants. This is partly to keep the company 'culture' intact bit also because the company really invests in their staff

The main point to note on any of these is that to get paid well, promoted, staff movements etc you actually have to show a level of commitment to your first job, this point seems to be lost on a lot of people

Pros

Some nice people and if you show willingness they will give you a chance to prove yourself
Convenient office locations
Very socialable company (those blimin shots)!

Advice to Management

I've already provided lots

Pros

young work place with cheap holidays available

Pros

- Some great people work here, you can form strong bonds with your team
- There is opportunity to grab some great discounted travel
- It's a very social company, lots of organised nights etc.
- The training course is helpful, especially with the systems and the training team are lovely and very approachable.

Advice to Management

- Far less micro managing of staff
- Constructive criticism - just saying get more enquiry or sell more isn't constructive
- Have more focus on the customer and selling things to people at a good price, travel consultants work SO HARD and get completely shafted.