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Flight Centre Travel Group Reviews

Updated 24 March 2017
538 reviews

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Full-time Part-time

3.2
Star Star Star Star Star
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Approve of CEO
Flight Centre Travel Group CEO Graham "Skroo" Turner
Graham "Skroo" Turner
238 Ratings

538 Employee Reviews

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Pros
  • Culture is really personable, work hard play hard which suits many but not all (in 29 reviews)

  • Great work hard play hard ethic, good starting salary, good opportunities for career progression, good company ethos (in 18 reviews)

Cons
  • Can be difficult to achieve a work-life balance i (in 71 reviews)

  • Long hours, lots of changes going on constantly (in 80 reviews)

More Pros and Cons

  1. "Love it or not so much"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Head of Marketing in New Malden, England
    Former Employee - Head of Marketing in New Malden, England
    Recommends
    Positive Outlook

    Pros

    Work hard, play hard culture. Travel benefits. A lot of good people.

    Cons

    The uniform - some cliques and inner circles. Tougher for non-shop-staff to get under the skin of the place.

    Advice to Management

    Remember, we're not (all) Australians


  2. Helpful (2)

    "You get out what you put in"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England
    Current Employee - Anonymous Employee in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Flight Centre Travel Group full-time (More than 3 years)

    Pros

    - The company honestly contains some of the best and most geniune people I have ever met. They are not only great fun but would always go the extra mile for a customer in need and that has always inspired me

    - the wage structure is skewed towards those that perform and do well. This means if you sell a lot you are rewarded? What's the other option- you sell twice as much as the guy set next to you and take home the same wage? No thanks...
    Compared to other travel companies FC far exceeds pay all around

    - There are opportunities to progress into store management almost right away in a lot of cases. Good consultants can earn a payrise to Assistant Team Leader within a year and then Team Leader within 18 months in a lot of cases.

    - You are selling travel every day! Surely this is more fun than working in an office being whipped by some corporate structure

    - If in the right team there is a great amount of support avaliable whilst you settle in and learn the ropes. Your Manager and team mates are the most important part of success in first year

    - Constant recognition for those doing well; awards nights (which despite what some reviews say aren't the 'alcohol fuelled parties' they are made out to be in every case), free trips for top sellers, even just a nice email from your Area Leader goes a long way

    - if you don't want to be a shop-floor consultant anymore then you don't have to. Nearly all of FCs marketing team, recruitment, trainers and even finance teams came from being consultants. This is partly to keep the company 'culture' intact bit also because the company really invests in their staff

    The main point to note on any of these is that to get paid well, promoted, staff movements etc you actually have to show a level of commitment to your first job, this point seems to be lost on a lot of people

    Cons

    - staying late to help a customer isn't for everyone. Some people are more suited to working at Tesco with an hourly wage getting paid specifically for every second they are clocked on. If so, the job isn't for you

    - Systems can be a little frustrating on busy days but this seems to be changing slowly as we have launched a new booking system to try and fix this

    - management training is limited. Means managers are learning on the job which creates some issues of course

    Flight Centre Travel Group Response

    9 Feb 2017 – Recruitment Marketer

    Thank you for leaving a detailed and thorough review of working at Flight Centre. This provides frank and useful insight for potential candidates so it's very much appreciated.


  3. "Fun company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England
    Current Employee - Anonymous Employee in London, England
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Flight Centre Travel Group (More than a year)

    Pros

    Some nice people and if you show willingness they will give you a chance to prove yourself
    Convenient office locations
    Very socialable company (those blimin shots)!

    Cons

    Some but i'll keep those to myself

    Advice to Management

    I've already provided lots

    Flight Centre Travel Group Response

    8 Mar 2017 – Recruitment Marketer

    Thank you for your review on Glassdoor. On the whole it seems that you enjoy working for Flight Centre (despite the low score). If there's any issues, please do share them with the Careers team


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant in Saint Albans, England
    Current Employee - Retail Sales Consultant in Saint Albans, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Flight Centre Travel Group (More than a year)

    Pros

    young work place with cheap holidays available

    Cons

    promise more than they deliver


  6. Helpful (1)

    "Travel Consultant - hard work for minimal reward, soul destroying."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - International Travel Consultant in London, England
    Former Employee - International Travel Consultant in London, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Flight Centre Travel Group full-time

    Pros

    - Some great people work here, you can form strong bonds with your team
    - There is opportunity to grab some great discounted travel
    - It's a very social company, lots of organised nights etc.
    - The training course is helpful, especially with the systems and the training team are lovely and very approachable.

    Cons

    - As much as they say it is about customer service this is not true. It is not about the customer at all. It is all about how much commission you can make and how good your margin is. Money, money, money is rewarded nothing else. None of the awards they give out on 'buzz nights' have anything to do with service.
    - No commission built into airfares so for flight only stuff you have to add whatever you can to make money. It is essentially ripping people off and is a hard sell. You also have to add £16 worth of 'ticketing fees' per person before you make any commission. More money for FC. They shoot their own workforce in the foot.
    - Super long hours, no work life/balance, no paid overtime and you will do a lot overtime every single week. No pay for sick days which is awful and a very strict 20 to 30 minute lunch break no more. Holiday is hard to get, small teams, only one at time.
    - Super stressful and target-driven. A lot of pressure to sell and mark up and make money.
    - Really bad micro managing, they watch everything you do and tell you how you should be doing everything.
    - It's very sink or swim and can be a quite an unsupportive sales environment at times. Company is very cliquey, they have their faves. (Those who make a ton of money).
     - Your commission will be docked for mistakes, sometimes even for things that are beyond your control.
     - Even though they tell you there is no phone script your calls are recorded and picked apart every single week and scored against a script of everything you should be saying/doing.

    Advice to Management

    - Far less micro managing of staff
    - Constructive criticism - just saying get more enquiry or sell more isn't constructive
    - Have more focus on the customer and selling things to people at a good price, travel consultants work SO HARD and get completely shafted.

    Flight Centre Travel Group Response

    8 Mar 2017 – Recruitment Marketer

    Thank you for your review on Glassdoor. We are very concerned with your comments about making as much money as you can and would ask you to share more information with us about this as this goes ... More


  7. Helpful (1)

    "Manage with a stick not a carrot"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Leader in New Malden, England
    Former Employee - Team Leader in New Malden, England
    Doesn't Recommend
    No opinion of CEO

    I worked at Flight Centre Travel Group full-time (More than a year)

    Pros

    Some lovely people, free parking.

    Cons

    No real recognition of achievements for non-consultant staff. Credit given to team leaders not the people who actually do the work. Playground style politics and attitudes abound. Promises not kept. Bad managers with long tenure appear to be above reproach and are not dealt with when complaints are made.

    Advice to Management

    I don't see the point - they won't change.

    Flight Centre Travel Group Response

    23 Jan 2017 – Recruitment Marketer

    Thank you for your review of working for Flight Centre. Part of Flight Centre's culture is to reward and recognise achievements throughout the entire company and this is illustrated well though ... More


  8. "Business Development Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - BDM in London, England
    Former Employee - BDM in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Flight Centre Travel Group full-time (More than 3 years)

    Pros

    Very social, young, fun environment to work in and a genuine opportunity to make good money if you're willing to work hard.

    Cons

    You are a small part in a very large machine. They have systems (that work very well) so your input can feel somewhat unimportant

    Flight Centre Travel Group Response

    10 Jan 2017 – Recruitment Marketer

    Thank you for your review of working as a Business Development Manager at Flight Centre. It is good to hear that predominantly you felt happy working for the company. As Flight Centre is such a ... More


  9. Helpful (1)

    "On of my worst jobs!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - International Travel Consultant in London, England
    Former Employee - International Travel Consultant in London, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Flight Centre Travel Group full-time (More than a year)

    Pros

    Some nice people but they don't stay too long.

    3 week training course on the system was helpful

    Cons

    If you like ripping people off normally old retirees who don't know the industry well then it may be a job for you.

    Too much work is expected and you are expected to stay and work during your lunch break. Long hours!

    Expected to be an expert on everywhere, with very little training or educationals.

    No real progression offered.

    No recognition from management

    Commission structure low compared to other companies.

    Have to attend work events evening in your own time.

    No support for staff after hours

    Advice to Management

    Treat staff as humans not numbers. Area leader went into stores and just spoke to her favorites, never asked about me how i was finding it ect.

    Flight Centre Travel Group Response

    8 Mar 2017 – Recruitment Marketer

    We've asked for this review to be removed although Glassdoor will not remove it. The statement regarding 'ripping people off normally old retirees' is defamatory. Please share more information with ... More


  10. "Good and bad points"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Flight Centre Travel Group full-time

    Pros

    You feel like a part of a team, very sociable. It's also easy to get on with and to gain access to management figures. There are opportunities for ongoing training and courses

    Cons

    Can be quite stressful as it is a very target driven job. It is also quite difficult to progress from a Travel Consultant to another part of the company, or to get a promotion or pay rise despite the way that it is presented as being the case. The company can be quite cliquey

    Flight Centre Travel Group Response

    16 Jan 2017 – Recruitment Marketer

    Thank you for your review. We send weekly communications to all staff with opportunities for different brands and in different parts of the business and offer a leadership scheme to all members of ... More


  11. Helpful (1)

    "Some good times but mostly fighting a losing battle."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Leader
    Former Employee - Team Leader
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Flight Centre Travel Group full-time (More than a year)

    Pros

    Often can pick up good flight deals for the family.
    Recently added a cash health plan - 3rd party company and we received money towards general health items - eg physio, dental etc. so basically free dental check-ups each year. Not huge but still a nice touch.
    Some very talent people work there

    Cons

    Lunch breaks are not encouraged. It is a general known fact that in head office that they know individuals are given too much work to do for the time frame given, but they work on the fact that people are competitive and looking to get ahead, so lower and middle level end up working longer and harder to get noticed.

    There is a clique so the sort after promotions are already locked in before anyone interviews. If you are not in the inner circle then you stand little to no chance of promotion. However this does not mean you will not be given random other tasks due to how much they value your service and your ability. As they hope the carrot will be enough to keep you striving on. Whilst you do this someone else is in the position you want.

    Even though some very talented people work there, there is a strong case for people in roles with little or no experience and they lean heavily on the staff below and take the credit at the end. I appreciate this happens in most businesses but seems to be getting worse at a considerable speed.

    Culture of the company is now back to being driven by numbers and profit. For a split section it had healthy profit but with a massive push on Customer experience, then it realised that it lost a couple of percent growth by doing this, so switched back to ruthless cost cutting to ensure higher profits.

    But to be the best in market you need to appreciate customers and get them coming back, its not just about the first sale.

    Advice to Management

    Culture of the company is now back to being driven by numbers and profit. For a split second it had healthy profit but with a massive push on Customer experience, then it realised that it lost a couple of percent growth by doing this, so switched back to ruthless cost cutting to ensure higher profits.

    But to be the best in market you need to appreciate customers and get them coming back, its not just about the first sale.

    Try and avoid promoting people just because you know they will support your ideas. Yes men/women are not the answer.
    Value your lower and middle staff more, as the leaving ratio does not support a healthy business.

    Go back to the thinking you had a few years ago when the Journeys range was about the customer. Now it’s about how much can you cut and get away with. The customer is once again second best.

    Flight Centre Travel Group Response

    4 Jan 2017 – Recruitment Marketer

    Thank you for your review of your time at Flight Centre. Please can you share some further details about your concerns on customer-focus with us as we would like to investigate further?



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