Flight Centre Travel Group Reviews

Updated 10 May 2021

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4.0
70%
Recommend to a Friend
94%
Approve of CEO
Flight Centre Travel Group CEO Graham "Skroo" Turner
Graham "Skroo" Turner
77 Ratings
Pros
  • "Travel perks, family environment, culture(in 69 reviews)

  • "Great Work Hard Play Hard atmosphere if your young (or young at heart)(in 65 reviews)

Cons
More Pros and Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
  1. "y"

    5.0
    Current Employee - Applications Analyst in London, England, England

    I have been working at Flight Centre Travel Group full-time

    Pros

    Great company culture, flexible company

    Cons

    No annual bonus unless you're high level management.

  2. "Love hate relationship"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Assistant Manager in London, England, England
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Flight Centre Travel Group full-time for more than 8 years

    Pros

    A lot of employees love travel, so doing it as a career is great! Commission structure is good for the industry (though keeps getting diluted) Generally fun working atmosphere

    Cons

    Company takes advantage of young and talented people and therefore doesn’t pay appropriately. No actual pay reviews as any ‘pay rise’ normally comes with some sort of sacrifice or ‘negotiation’ in another area. Very little flexibility with the role in terms of working hours and working from home etc. The company is acutely aware that the success of individual sale roles is based on the rapport of each employee with their clients (front line sales roles) but is not willing to be flexible to ensure that talented staff stay with the company. There are a lot of cliques, and if you’re not part of the ‘in crowd’ then don’t even bother trying to climb the ladder. Retainers in London are basically under the living wage with a promise of great commission ( which absolutely does happen if you’re good) but increasingly archaic technology systems means you’re spending all your time Processing admin rather than just selling to make the commission you are craving (and need in order to survive in London!)

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  3. "Great company, great people"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Assistant Manager in London, England, England
    Recommends
    Positive Outlook
    No Opinion of CEO

    I worked at Flight Centre Travel Group full-time for more than 5 years

    Pros

    Good training and on-going support for those wanting to get into management. Great culture across the company.

    Cons

    Tough workload during busy periods.

  4. "Great Place to Work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Branch Manager in London, England, England

    I worked at Flight Centre Travel Group full-time

    Pros

    Great Culture and atmosphere for those interested in travel and sales

    Cons

    none it was amazing and had the best time

  5. "Great company which lost its way."

    3.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Account Manager in Newcastle upon Tyne, England, England
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at Flight Centre Travel Group full-time

    Pros

    A fantastic company which really cared about staff growth.

    Cons

    Unfortunately as the company grew they lost focus of their people

  6. "Good on Paper, Awful in Practice"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - International Travel Consultant in London, England, England
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Flight Centre Travel Group full-time for less than a year

    Pros

    Flight Centre provide brilliant training, giving a solid foundation to then build on in store. There is also great social events with plenty of free drinks on offer. Career development is encouraged.

    Cons

    No work/life balance. There is far too much pressure to make targets. No set mark up on ticket prices leads to questioning your own morals, sizing customers up to work out how much you can make out of them. Super long hours to try to meet targets - I worked so much unpaid overtime preparing quotes for clients who then decided to book online. This led to a lack of job satisfaction, putting hours into quotes/proposals for customers who either aren't interested in actually booking, or ghost you. We also had to cold call clients who hadn't been in store for a while, which was never pleasant.

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  7. "Loved my 17 years here"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - General Manager in Bolton, England, England
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at Flight Centre Travel Group full-time

    Pros

    Very much work hard play hard. Great company to work for. Where else can you say that you have been flown to hawaii for a 3 night party with bill clinton as guest speaker ! Great commission Great people

    Cons

    The work hard play hard does take over your life! But this is a small downside to the amazing perks!

  8. COVID-19

    "Not for the faint hearted"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Travel Consultant in London, England, England
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at Flight Centre Travel Group full-time for more than 5 years

    Pros

    Majority loved my time at FC. You get out what you put in and there’s plenty of opportunities to move into different brands

    Cons

    Really let their people down when it came to Covid redundancies. I get why it had to be done but they way it was done was like the hunger games and you were only as good as your last year with the company.

  9. "Good"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Travel Consultant in Oxford, England, England
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at Flight Centre Travel Group full-time for less than a year

    Pros

    Potential to earn a lot over base salary if you have good sales techniques

    Cons

    Stressful and have to be good at multi tasking

  10. "Graet Company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Travel Consultant in London, England, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Flight Centre Travel Group full-time for more than 3 years

    Pros

    Great people and amazing incentives

    Cons

    long hours , and overtime is a must

Viewing 1 - 10 of 1,006 Reviews

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