Four Seasons Health Care Reviews | Glassdoor.co.uk

Four Seasons Health Care Reviews

Updated 3 February 2019
196 reviews

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Four Seasons Health Care Chief Executive Tim Hammond
Tim Hammond
68 Ratings

Employee Reviews

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Pros
  • "It's also nice to know that you are making a difference to people's lives" (in 6 reviews)

  • "and the lovely residents that r so lovely miss them so much" (in 7 reviews)

Cons
  • "Management let certain members of staff make decisions which were detrimental to the home" (in 8 reviews)

  • "Poor management, it’s about who you know not what you know" (in 9 reviews)

More Pros and Cons

  1. "Senior health care assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Care Assistant in Newham, England
    Current Employee - Senior Care Assistant in Newham, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Four Seasons Health Care full-time (Less than a year)

    Pros

    Person centred approach system of work

    Cons

    No cons to report at present

    Advice to Management

    Support staff

    Four Seasons Health Care Response

    27 Jun 2018 – Digital Marketing Executive

    Thank you for your feedback. We were delighted to hear about your positive experience at Four Seasons Health Care. We appreciate you taking the time to share your views. Have a fantastic day.


  2. "NEVER EVER COME HERE"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Leeds, England
    Former Employee - Anonymous Employee in Leeds, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Four Seasons Health Care full-time (Less than a year)

    Pros

    New environment
    Met new residence
    Maybe learn something new

    Cons

    Where to start

    1. Patients to staff ratio is shocking. Like 30 residence to two care staff and two nurses but if nurses are doing meds then that’s 2 carers to 30 patients and because it was a cic bed unit you would have patients that might need a Sara steady or hoist but if both of you are doing that who’s on the floor? Coupled with buzzers constantly going off of your hoisting or Sara steadying - who’s there to answer the buzzer?

    3. Online training- it should be hands on - like actually show you stuff, moving and handing was really short

    4. Uniforms didn’t actually get any for like 2 months and then they were to big so had to ask for different size which took even longer

    4. Staff blame culture and clicking like if you weren’t one of the gang then they would make you life hell

    5. At one point no gloves, aprons or even red bags

    6. With out hot water and running toilets a whole weekend ( disgusting) then a week later everyone had sickness bug- go figure

    7. no Proper cleaner- one for the whole building- expected night staff to do a lot of cleaning despite buzzers and under staffing

    8. Always running out of bedding /towels as only had one laundry staff

    9. Residence clothes would go missing as no way of naming them

    10. Witnessed drag lifting of patients- they were in between a Sarah stead and hoist.

    11. Never any proper things to give for supper like biscuits or cake ( even tho patients asked for it all the time)

    12. No activity at all

    13. Draws falling on me and patients as no screwed to a wall

    And finally 14.

    The lifts are out dated and ambulance crews can’t use stretches to take people out properly. We had to hoist someone in to wheel chair having a heart attack to take down stairs to hoist on to a stretch. That’s definitely a safe guarding issue

    Oh and my favourite not- you would have so many people waiting to use a toilet because they were assistance of two - by the time you got to help this after helping other people they had wet them selfs. That is not dignified or respectable- it’s abuse

    I left because o had a nervous break down.

    Advice to Management

    1. Look at your patients to staff Rayo really look what equipment they might need to mobilise and how many staff that takes - if it takes two then you definitely need another member of staff to float about to answer buzzers especially when nurses are given medications

    A suggestion would be having a day staff member stay 1 hour longer to get meds put the way so nurses are free to help and night staff stay and extra hour to get over that first hour where people would like to get up

    2. Listen to you staff when they have concerns

    3. Provide adequate Uniforms , ppe

    4. If something is broken that could cause infection then get it fixed

    5. Look at how patients are moved and put the right equipment in place. Honestly you would tell physo so many times something wasn’t working but you constantly have to do how it was said

    There should have definitely been a night time and day time mobility care plan as people’s mobility fluctuat at night compared to days

    Actually care about you staff and not work us to the bone so we have no soul left to actually care for or patience

  3. "Bed company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Registered Nurse
    Former Employee - Registered Nurse
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Four Seasons Health Care full-time (More than a year)

    Pros

    I cannot see any pro issues

    Cons

    Bed management- in 6 months they changed 7 managers in a care home


  4. Helpful (1)

    "Shocking"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Health Care Assistant in Taunton, England
    Current Employee - Health Care Assistant in Taunton, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Four Seasons Health Care full-time (More than 10 years)

    Pros

    Worked for four seasons for over 10 years, staff become family as do the residents

    Cons

    Quite honestly dont think there is an up side for working for four seasons, staff are pushed to there limits all day every day for peanuts! Working with bare minimum staff so they meet there targets!! Mangment couldn't care less about the staff!! Care more about making money to line there pockets than doing what's best for there homes, residents and staff!!

    Advice to Management

    Home mangers need to grow a back bone and stand up for there home, residents and staff in it!! Stop these big fat bonuses for mangers and put the money back into your homes!!


  5. Helpful (1)

    "More concerned about the shareholders than the residents."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Four Seasons Health Care full-time

    Pros

    The teams in the homes are superb. They genuinely care and are there for the residents.

    Cons

    Extremely small budget for activities. (Less than £50 a month for whole home). Lack of investment in decor for homes leaves lots looking tired and dated. Focus on managers completing audits that generate info for shareholders but have no real benefit to the residents. Staff pay is extremely low compared to other providers and local businesses.

    Advice to Management

    Focus on the residents more and pay your staff what they are worth. They are making you the money to repay your debt, reward them with a wage they can live on.


  6. "Great Company"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Four Seasons Health Care full-time

    Pros

    Career progression to those who are serious about a job in care, i.e SVQ Qualifications etc , Flexibility of days if you are a student ect

    Cons

    Shift lengths can be brutal, 15-hour shifts , less working days this way so i guess its up to the employee what they want.


  7. "Good Place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Chef in Craigavon, Northern Ireland
    Former Employee - Chef in Craigavon, Northern Ireland
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Four Seasons Health Care full-time (More than 3 years)

    Pros

    provided excellent training so you knew what was expected of you. management was very reasonable and easy to work along with.

    Cons

    The work was Hard, long hours.

  8. "Night staff / very understaffed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Night Care Worker in Birkenhead, England
    Former Employee - Night Care Worker in Birkenhead, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Four Seasons Health Care part-time (Less than a year)

    Pros

    Good breaks,
    Atmosphere was lovely,
    Management were nice.

    Cons

    Pay,
    Senior staff not very nice,
    Under staffed,
    Long hours.


  9. Helpful (2)

    "Good intentions aren't everything"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Care Assistant
    Current Employee - Care Assistant
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Four Seasons Health Care full-time (Less than a year)

    Pros

    Colleagues and management alike want to offer the best care possible to residents.

    Cons

    Management are well-intentioned and care about providing good care, but no amount of good intentions are enough to allow for every duty to be performed. Staffing just isn't adequate for that. This forces carers to compromise on their values in an effort to finish as many duties as possible in a shift.

    Advice to Management

    I realise that you are trapped between a rock and a hard place in terms of limited funding and the need to provide quality care. But quality care can only be provided in a well-staffed home. It's essential that more care assistants are on duty so that person-centred care can be put into practice and not be just a buzzword.


  10. Helpful (2)

    "Registered Nurse"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Registered Nurse in Glasgow, Scotland
    Former Employee - Registered Nurse in Glasgow, Scotland
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Four Seasons Health Care full-time (Less than a year)

    Pros

    Free parking, electronic sign in, electronic audit system

    Cons

    Understaffed, underfunded, blame culture, unnessessary paperwork,

    Advice to Management

    Pay your carers a better wage for retention and general job satisfaction