Frankie & Benny's Reviews

Pros

This is the best company I've ever worked for, sometimes the only reason I manage to get out of bed in the morning. The chefs and FoH communicate perfectly and there are next to no mistakes due to this. The FoH management and their team are helpful, kind, and fully embrace each individual as themselves and even allow their employees to express both their concerns and compliments. The guests of the site I work for... are challenging at times however each server is fully trusted and backed up by management to ensure guests if they have any concerns about our food, allergies, food sources etc. Get to keep your tips also and can make upwards of £40 on a busy lunch service. Room for career progression also.

Cons

Sometimes guests can be challenging but then again, that can happen in any customer service job. Also a tonne of hours available both back and FoH for those looking to increase their wages.

Advice to Management

None, you're doing perfectly by your current employees. Keep up the good work! And thank you so much for an amazing job opportunity!

Pros

Healthy tips Free work meals Friendly customers

Cons

Very poor management Inconsistent hours Zero hour contract

Pros

Can be a fun working atmosphere Not too difficult as does operate as a separate bar unless busy Free food on break

Cons

Management didn't have great communication skills Unfairly treated assistant managers

Advice to Management

Listen to staff more, if you make your staff happy they will look after the customers better.

Pros

Good tips Encouraging working environment Helpful management Good training

Cons

Zero Hour Contract Minimum wage rate

Advice to Management

End use of zero hour contracts

Pros

You and your team mates can have a laugh whilst working at the same time

Cons

Hours can be quite limited

Pros

Always come out of work with smile on my face

Cons

Sometimes stressful if busy can lead to mistakes

Pros

Tips, free food and drink, can easily swap shifts, good career progression

Cons

Unrealistic targets, very long hours (sometimes up to 15 a day), uniform is hideous, unsociable hours, low pay, cuts in the budget resulting in labour cuts

Advice to Management

look after your staff! The staff are treated like a number, and sometimes staff work up to 15 hours without a BREAK, which is illegal

Pros

Fun bar job with nice staff

Cons

Minimum wage and long hours