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Frankie & Benny's Reviews
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    Frankie & Benny's Reviews

    Updated 15 January 2019
    124 reviews

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    2.9
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    (no image)
    Andy McCue
    1 Rating

    Employee Reviews

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    Pros

    • "Free food on breaks if you like the food they sell you can put food through and get burgers,pizza and chips etc free" (in 12 reviews)

    • "A free meal is provided if you work a long enough shift, which was always delicious" (in 11 reviews)

    Cons

    • "Very long hours, not a desirable job" (in 11 reviews)

    • "working hours can be over 12hours a day with no breaks" (in 9 reviews)

    More Pros and Cons

    1. "You know"

      StarStarStarStarStar
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee

      Pros

      Great people and great food

      Cons

      Not applicable to be honest with tou

      Advice to Management

      Nothing to say you are all great

    2. "Good pay but strenuous hours with barely any breaks"

      StarStarStarStarStar
      Former Employee - Server/Waiter
      Former Employee - Server/Waiter

      I worked at Frankie & Benny's (Less than a year)

      Pros

      - pay is good and you get to keep all the tips you earn
      - free food when on breaks

      Cons

      - can be expected to work 12-13 hour shifts consecutively with no days off
      - breaks are not guaranteed, you may have to work 12 hours with no break or only a 30 minute break
      - rotas can be changed unexpectedly midweek without consulting staff, making it hard to plan around your shifts

      3. Join the Frankie & Benny's team
      See Our Latest Jobs

    3. "Short staff but ok"

      StarStarStarStarStar
      Former Employee - Chef in Glasgow, Scotland
      Former Employee - Chef in Glasgow, Scotland
      Recommends

      I worked at Frankie & Benny's full-time (Less than a year)

      Pros

      Good pay good management

      Cons

      Short staff
      long hours
      Chain restaurant

    4. "Head waitress"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Recommends
      Approves of CEO

      I worked at Frankie & Benny's full-time

      Pros

      A healthy working environment with flexible shifts to earn extra money

      Cons

      High paste so you must always think on your feet

    5. "Waitress"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Doesn't Recommend
      Negative Outlook

      I worked at Frankie & Benny's (More than a year)

      Pros

      - fast paced and never boring

      Cons

      - no holiday pay
      - inconsistent breaks

    6. "waiter"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Frankie & Benny's part-time

      Pros

      best place to improve customer service skill

      Cons

      no career progression for part-time workers

      Advice to Management

      consider part-time servers to higher management roles according to their experience or education or both

    7. "Shocking"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Server in Poole, England
      Former Employee - Server in Poole, England
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I worked at Frankie & Benny's part-time (Less than a year)

      Pros

      Customers were understanding. Kitchen were improving.

      Cons

      Frequent change of management. No loyalty to good staff. Lazy employees that get away with everything. Always short staffed and still moan about getting complaints

      Advice to Management

      Look after your good team members and weed out the bad. Stop trying to stamp authority in places you aren't familiar with and listen to long standing members of staff. It will only help you in the long run.

    8. "great training"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I worked at Frankie & Benny's full-time (More than 3 years)

      Pros

      great management training,great benefits and looks good on the cv

      Cons

      not as good as it used to be

    9. "Supervisor"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - FOH Supervisor in Bristol, England
      Former Employee - FOH Supervisor in Bristol, England
      Recommends
      Neutral Outlook
      Approves of CEO

      I worked at Frankie & Benny's part-time (More than 3 years)

      Pros

      The role presents you with lots of opportunities

      Cons

      Relationships with other employees vary

      Advice to Management

      N/A

    10. "No help, management use staff and don't get paid enough."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Bar Tender in Northampton, England
      Current Employee - Bar Tender in Northampton, England
      Doesn't Recommend
      Neutral Outlook
      Approves of CEO

      I have been working at Frankie & Benny's part-time (Less than a year)

      Pros

      One free meal on shift. That's about it.

      Cons

      No team work or support. Minimum wage. Should be paid more. Bad attitude from all staff. Don't care about staff. Staff are just a number.

      Advice to Management

      Say well done or thankyou or encourage staff to keep going.