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Frankie & Benny's Reviews
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    Frankie & Benny's Reviews

    Updated 4 November 2018
    116 reviews

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    Full-timePart-time
    2.6
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
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    Andrew Page
    42 Ratings

    116 Employee Reviews

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    Pros

    • "A free meal is provided if you work a long enough shift, which was always delicious" (in 11 reviews)

    • "Free food on breaks if you like the food they sell you can put food through and get burgers,pizza and chips etc free" (in 11 reviews)

    Cons

    • "Very long hours, not a desirable job" (in 9 reviews)

    • "No breaks, long and double shifts all the time" (in 8 reviews)

    More Pros and Cons

    1. "You know"

      StarStarStarStarStar
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee

      Pros

      Great people and great food

      Cons

      Not applicable to be honest with tou

      Advice to Management

      Nothing to say you are all great

    2. "Supervisor"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - FOH Supervisor in Bristol, England
      Former Employee - FOH Supervisor in Bristol, England
      Recommends
      Neutral Outlook
      Approves of CEO

      I worked at Frankie & Benny's part-time (More than 3 years)

      Pros

      The role presents you with lots of opportunities

      Cons

      Relationships with other employees vary

      Advice to Management

      N/A

      3. Join the Frankie & Benny's team
      See Our Latest Jobs

    3. "No help, management use staff and don't get paid enough."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Bar Tender in Northampton, England
      Current Employee - Bar Tender in Northampton, England
      Doesn't Recommend
      Neutral Outlook
      Approves of CEO

      I have been working at Frankie & Benny's part-time (Less than a year)

      Pros

      One free meal on shift. That's about it.

      Cons

      No team work or support. Minimum wage. Should be paid more. Bad attitude from all staff. Don't care about staff. Staff are just a number.

      Advice to Management

      Say well done or thankyou or encourage staff to keep going.

    4. "Supervisor"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Supervisor in Weston-super-Mare, England
      Former Employee - Supervisor in Weston-super-Mare, England
      Doesn't Recommend

      I worked at Frankie & Benny's full-time (More than 3 years)

      Pros

      None I'm afraid. Company quality not there

      Cons

      Bad management. Poor food rump steak are bad

    5. "Waiter life"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Server/Waiter in Gillingham, England
      Former Employee - Server/Waiter in Gillingham, England

      I worked at Frankie & Benny's full-time (More than a year)

      Pros

      Really good tips, free meals on shift (generally smaller/lunch menu)

      Cons

      Turn over rates mean getting along with staff is a mixed bag. Some people you get on with others you don't.
      Very corporate, care for maximising profit.

    6. "Horrible company to work for"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - General Manager in Southport, England
      Former Employee - General Manager in Southport, England
      Doesn't Recommend
      Neutral Outlook
      Disapproves of CEO

      I worked at Frankie & Benny's full-time (More than a year)

      Pros

      Good salary compared to over company’s.

      Cons

      Expect to work 7 days with no support and then when something does go wrong expect to get the full blame for it.

      Advice to Management

      Do not take a job for TRG

    7. Helpful (4)

      "Bar staff"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Bar Staff in Bristol, England
      Former Employee - Bar Staff in Bristol, England
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I worked at Frankie & Benny's (More than a year)

      Pros

      Made some friends with fellow levelled staff

      Cons

      They tell you that you have contracted hours but will send you home if it’s not busy so I never worked my full contracted hours. One week I only worked 20 mins!

      Work is hard and constant, you have to be smiley to customers while getting shouted at by management when you go out the back. Breaks are rare and if you complain about not having a break during an 8 hour shift you are seen as weak. Overheard area managers saying that they like to employ teenagers because they don’t worry about their hours to much - they like to earn pocket money and are happy to have a shift cancelled because then they can ‘watch Netflix’, and they never complain about being shouted at or breech of contract. This sums it up! WOULD NOT RECOMMEND

      Advice to Management

      Care about your staff and keep your promises about contracted hours

    8. Helpful (1)

      "Great company and a great team to work with"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Server/Waiter in Hemel Hempstead, England
      Former Employee - Server/Waiter in Hemel Hempstead, England
      Recommends
      Neutral Outlook
      No opinion of CEO

      I worked at Frankie & Benny's full-time (More than a year)

      Pros

      Hours are flexible
      Pay is really good considering how young you can start working as a waiter/waitress
      You build really good working relationships so you look forward to going into work

      Cons

      The hours can be long at times, and since you are on your feet most of the time it gets a little tiring.
      When it gets very busy you can feel the pressure, but that comes with any role in hospitality
      Not always proud of the food you have to serve to the customers

      Advice to Management

      Don't bring personal grudges into the workplace. Ended up leaving F&B's when my manager had a grudge against me and rather than trying to sort it out decided to interfere with my work life. Things like that shouldn't happen, and it normally doesn't, this manager was just an anomaly thankfully.

    9. "Chef"

      StarStarStarStarStar
      • Work/Life Balance
      • Comp & Benefits
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Doesn't Recommend

      I worked at Frankie & Benny's part-time

      Pros

      Easy to get the job

      Cons

      Short in opportunities, quality in the kitchen not great, a lot happening behind the curtain

      Advice to Management

      Keep trying

    10. "Runner/buser part time"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Student in Newcastle upon Tyne, England
      Former Employee - Student in Newcastle upon Tyne, England
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I worked at Frankie & Benny's (More than 3 years)

      Pros

      Was fun to interact with customers and the vibe of the restaurant COULD be nice and chilled

      Cons

      They barely gave me any training whatsoever and whenever I came to management or co-workers for help, they would be very unhelpful and act as though I was a nuisance

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