Frankie & Benny's Reviews

Pros

Amazing Training Great Trainers Great Area Manager Lots of Support

Cons

Wages budget could often be to low to give the amazing service they expect

Advice to Management

A little more labour will bring more sales.

Pros

- Most of the staff are lovely - Free food - Keep your own tips - 33% discount in F&Bs as well as discounts in other restaurants - Easy to get back into (I had 6 months out for uni and then went back, and felt like i’d never left)

Cons

- Long, unsociable hours, often with limited breaks - Managers don’t really care about staff - Pay is minimum wage but sometimes it doesn’t seem enough for how demanding it is

Advice to Management

In my experience managers don’t seem to care about their staffs lives outside of work eg.: people struggling with childcare etc, rotas only come out the week before and continue to be changed throughout that week so it’s really difficult to plan anything

Pros

Good employee benefits such as vouchers, employee card entitling you for 33% discount at all frankie and Benny’s branches, 20% off at selected restaurants and shops

Cons

Long hours, poor management, uniform and constant labour cuts

Advice to Management

Stop labour cuts, employ only capable people for the roles

Pros

Perks If you do well at your job. If you win best upseller you'll receive vouchers

Cons

Management can be creepy. When mentioned it was brushed under the carpet. Poor training and staff were not approachable. Can be very cliquey.

Advice to Management

Consider who you put in charge of management in restaurants

Pros

No pros at all about it

Cons

Have to provide own money for float Managers steal tips

Pros

The benefits (at a push, as the food was incredibly hit and miss)

Cons

Atmosphere entirely based on management. Continuously short staffed during busy periods. Lack of communication between management and team members. Management more interested in the free food and having a chat.

Advice to Management

If you advertise a job, it is a wise idea to remain true to the position advertised. Your lack of consideration and sheer ignorance was disgusting. During 10 / 12 hour shifts, I only saw the manger either out the back eating, smoking or sat with customers. Asking staff to "sit around" unpaid is a terrible way of saving hours, send them home and learn to deploy staff more efficiently. It is a wonder you remain open.

Pros

Easy to get a job if your desperate

Cons

high-rate of staff turnover for a reason

Advice to Management

be more flexible in your approach to different restaurants and their levels of trade, treat staff with some respect

Pros

Good tips, friendly staff, good training and free meals

Cons

Unsociable hours sometimes or not enough hours