G4S Compliance & Investigations Reviews | Glassdoor.co.uk

G4S Compliance & Investigations Reviews

Updated 3 Nov 2019

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2.6
34%
Recommend to a Friend
48%
Approve of CEO
G4S Compliance & Investigations CEO Michael J Malone (no image)
Michael J Malone
77 Ratings
Pros
  • "You’re able to work from home sometimes depending on your department and or supervisor(in 13 reviews)

  • "Some of the case managers are a pleasure to work with(in 7 reviews)

Cons
  • "Case managers and Investigative Managers vary, some are great, some are terrible(in 20 reviews)

  • "Worry warts about what the investigator actually charges and what they Think should be charged(in 20 reviews)

More Pros and Cons
  1. "Armed officer"

    StarStarStarStarStar
     

    I worked at G4S Compliance & Investigations

    Pros

    nice place to grow and a place to learn how to be more vigilant

    Cons

    Well if you're not made for the job it can be challenging

    G4S Compliance & Investigations2019-11-04
  2. "SIU investigator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - SIU Investigator 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at G4S Compliance & Investigations full-time for more than a year

    Pros

    Great company, good pay, good work and management.

    Cons

    There were none, it was a good job and good company to work for.

    G4S Compliance & Investigations2019-10-17
  3. "Either over or under-worked and dealing with lopsided inside attitudes that do not know how to effectively manage."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Field Representative 
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at G4S Compliance & Investigations full-time for more than 5 years

    Pros

    A few good employees who understand how to work in a team and are solid in the insurance industry.

    Cons

    Some peer employees are bullies even though they have only met you on the telephone and know nothing about your skills. Worry warts about what the investigator actually charges and what they Think should be charged. Running a "Goodwill" work environment. Very cheap when it comes to any perk for the employee and a culture of just suck it up instead of the management skills to utilize employees of other areas who... have no work to assist when other regions are overloaded. It' not Majic, it is called Management!

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    Advice to Management

    Get rid of the good old boy style and rework the internal management, the claim managers and the back bone of the operation (the investigators) so each employee is on a level field of respect, pay and work level. Quit talking behind other employees back's negatively and find ways to utilize all employees to their full potential which will benefit the org.

    G4S Compliance & Investigations2019-10-31
  4. "Loyalty expected but not given"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Investigator 
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at G4S Compliance & Investigations full-time for more than 5 years

    Pros

    A few (very few) good case managers. A few good investigators.

    Cons

    Micromanaged by case managers and/or clients. Experienced investigators are handcuffed by ridiculous protocols. Cut from cases scheduled for 8 hours but if no activity from 6am to 10am, the day is over, even on the very first day of a case . Then the follow up days have a "throw a dart at the wall" start times. This is not investigating, it's a warm body to watch a house at periodic times in hopes that the right... guess was made for the start time. This strategy seriously hampers results and greatly affects the investigator's weekly pay. Investigators with over 15 years experience are routinely ignored or talked down to when it comes to strategy or recommendations. Someone behind a desk who only counts numbers, apparently knows better. Despite the provided gas card, the small vehicle stipend is the same whether you drive 200 miles in a week or a 1000 miles in a week and it's not nearly enough. Guaranteed the miles are almost always closer to 1000 per week. With this setup, you can not claim your mileage on your taxes. But guess who can claim the stipend and gas (if not paid for by client to G4S) on their taxes. You WILL drive your vehicle into the ground. Investigators are expected to get results, even those new to the industry, despite the constant lack of information or flat out inaccurate information provided by the client. This is blatantly obvious when new cases are given to case managers but very few, if any, attempt to verify or obtain needed information from the client prior to sending an investigator out to a case. An experienced investigator may be able to overcome the lack of information during the first day of surveillance, but by the time it is all figured out, the claimant has already departed their actual address/residence resulting in a "no video" day for which the investigator then receives a lower grade. Often times when the investigator contacts the client to verify/obtain additional information, the client had it all along but forgot to include it. To get a raise, you must move mountains. Does not matter if you are a long term investigator who routinely gets top results. For those who don't get good numbers, the reason will be "raises are performance based", and if you do get good numbers, the reason will be "G4S is not giving out raises across the board". Routinely working cases into the evening, getting home at 9pm or 10pm, doing all the admin work by 11am or 12pm, then having to get up at 4:30am to get to the next days case.

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    Advice to Management

    Loyalty begets loyalty. Constantly training new investigators instead of paying experienced ones what they deserve, is not cost effective. All case managers should spend a minimum of 3 to 5 days of surveillance per year working with an investigator to understand the obstacles presented on a daily basis, especially when it's a lack of information. Investigators with at least 5 years experience should be able to... grade case managers as they do us.

    Show More
    G4S Compliance & Investigations2019-10-19
  5. "Terrible place to work, worst treatment of employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Fraud Investigator in Birmingham, AL
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at G4S Compliance & Investigations full-time for more than a year

    Pros

    None there’s nothing good to say about this company. It’s a miracle that they’re still in this line of business. They must have great Con-artists as case managers in Raleigh, they want their bonuses bad. I couldn’t look at myself in the mirror.

    Cons

    Everything, cheating clients treating employees like meat. Not giving off days like promised when hired.

    Advice to Management

    Learn the jobs that they are supervising especially senior management, they have a V.P. That knows it all just ask him and he’ll tell you. But doesn’t have a clue about how to conduct an investigation. They rip off their clients so they can make all of the money involved in the amount budgeted by the Insurance companies. They will make you stay on a vacant house for the amount of time budgeted, even when the... Investigator tells the case manager that the house has no windows and the back food is kicked in. They will say “maybe the CLAIMANT will come back, maybe they forgot something in the residence “. I had to sit on a case like this for three days twenty four hours.

    Show More
    G4S Compliance & Investigations2019-10-11
  6. Helpful (1)

    "Horrible Pay and lack of vehicle allowances"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Field Investigator in Baltimore, MD
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at G4S Compliance & Investigations full-time for more than 3 years

    Pros

    Lots of work, especially near the city area

    Cons

    The pay is horrible. You can be really good at the job, but not see an increase in pay. This company can afford the increase, but rather have management seethe money. They are horrible with vehicle allowances. They have kept the same allowances for over 10 years, but have not increased it.

    Advice to Management

    Pay your good employees more. Actually reward your employees with pay instead of fake congratulating and thanking them. This company needs a change and upper management is one of them.

    G4S Compliance & Investigations2019-08-10
  7. "12 days on 2 days off"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Field Investigator in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at G4S Compliance & Investigations full-time for more than a year

    Pros

    decent pay with all the allowances. Pay is on time and accurate. All travel, gas, and case expenses paid for. a lot of overtime available. If you can handle report writing, you won't have a problem.

    Cons

    Limited days off. Schedule is 12 days on, two days off. Routinely work 60+ hours weekly Case Managers micro manage your investigations. Not a lot of family time.

    Advice to Management

    More time off for Investigators, and make overtime optional.

    G4S Compliance & Investigations2019-07-25
  8. "Serves my needs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - SIU in Los Angeles, CA
    Doesn't Recommend
    Positive Outlook
    No Opinion of CEO

    I have been working at G4S Compliance & Investigations full-time for more than 8 years

    Pros

    Mostly left alone to do my job. Gas card,. paid case rate for most travel.

    Cons

    Amount of work can sometimes be variable. Feast or Famine.

    Advice to Management

    Pay your people what they are worth.

    G4S Compliance & Investigations2019-05-17
  9. "Only good for short term, not long term or for a career."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Researcher in Independence, OH
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at G4S Compliance & Investigations full-time for more than a year

    Pros

    You’re able to work from home sometimes depending on your department and or supervisor. The people in my office were really cool and down to earth. Some flexibility with starting and stop time. Co workers were always willing to help. Your immediate co workers make the job bearable.

    Cons

    The pay is way too low. It’s barely a living wage. Combine that with the insurance and your take home pay is peanuts. I worked in an office and needed two screens but only had one. If you’re not in the Florida office they treat you like dirt. You get no credit from them when you do great, but hear from them when you make a minor mistake. Company is going through some restructuring so job security may be a little... rough.

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    Advice to Management

    Give higher wages, make your employees feel valuable and get better insurance. People can’t live off $12 an hour in 2019.

    G4S Compliance & Investigations2019-04-27
  10. "great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Field Representative in Frederick, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at G4S Compliance & Investigations part-time for more than a year

    Pros

    fast paste high case rate

    Cons

    willing to work long hr and early morning

    Advice to Management

    none

    G4S Compliance & Investigations2019-01-24
Found 149 reviews