G4S Compliance & Investigations Employee Reviews about "case managers"

Updated 31 Aug 2020

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3.3
61%
Recommend to a Friend
74%
Approve of CEO
G4S Compliance & Investigations CEO Michael J Malone (no image)
Michael J Malone
93 Ratings
Pros
  • "You’re able to work from home sometimes depending on your department and or supervisor(in 14 reviews)

  • "Investigators are spread out all over the area and there are many people to get advice from(in 11 reviews)

Cons
  • "Micromanaged by case managers and/or clients(in 20 reviews)

  • "low pay and no pay raises after years of loyal service, no career advancement- despite what they say(in 20 reviews)

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Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Reviews about "case managers"

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  1. "Good start-off job."

    3.0
    Current Employee - Private Investigator in Allentown, PA

    I have been working at G4S Compliance & Investigations full-time

    Pros

    Other investigators and case managers are easy to work with.

    Cons

    The pay didn’t reflect the amount of work put in and the company/HR did not necessarily care about their employees wellbeing.

  2. Helpful (1)

    "Loyalty expected but not given"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Investigator 
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at G4S Compliance & Investigations full-time for more than 5 years

    Pros

    A few (very few) good case managers. A few good investigators.

    Cons

    Micromanaged by case managers and/or clients. Experienced investigators are handcuffed by ridiculous protocols. Cut from cases scheduled for 8 hours but if no activity from 6am to 10am, the day is over, even on the very first day of a case . Then the follow up days have a "throw a dart at the wall" start times. This is not investigating, it's a warm body to watch a house at periodic times in hopes that the right guess was made for the start time. This strategy seriously hampers results and greatly affects the investigator's weekly pay. Investigators with over 15 years experience are routinely ignored or talked down to when it comes to strategy or recommendations. Someone behind a desk who only counts numbers, apparently knows better. Despite the provided gas card, the small vehicle stipend is the same whether you drive 200 miles in a week or a 1000 miles in a week and it's not nearly enough. Guaranteed the miles are almost always closer to 1000 per week. With this setup, you can not claim your mileage on your taxes. But guess who can claim the stipend and gas (if not paid for by client to G4S) on their taxes. You WILL drive your vehicle into the ground. Investigators are expected to get results, even those new to the industry, despite the constant lack of information or flat out inaccurate information provided by the client. This is blatantly obvious when new cases are given to case managers but very few, if any, attempt to verify or obtain needed information from the client prior to sending an investigator out to a case. An experienced investigator may be able to overcome the lack of information during the first day of surveillance, but by the time it is all figured out, the claimant has already departed their actual address/residence resulting in a "no video" day for which the investigator then receives a lower grade. Often times when the investigator contacts the client to verify/obtain additional information, the client had it all along but forgot to include it. To get a raise, you must move mountains. Does not matter if you are a long term investigator who routinely gets top results. For those who don't get good numbers, the reason will be "raises are performance based", and if you do get good numbers, the reason will be "G4S is not giving out raises across the board". Routinely working cases into the evening, getting home at 9pm or 10pm, doing all the admin work by 11am or 12pm, then having to get up at 4:30am to get to the next days case.

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  3. "Terrible place to work, worst treatment of employees"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Fraud Investigator in Birmingham, AL
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at G4S Compliance & Investigations full-time for more than a year

    Pros

    None there’s nothing good to say about this company. It’s a miracle that they’re still in this line of business. They must have great Con-artists as case managers in Raleigh, they want their bonuses bad. I couldn’t look at myself in the mirror.

    Cons

    Everything, cheating clients treating employees like meat. Not giving off days like promised when hired.

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  4. "12 days on 2 days off"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Field Investigator in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at G4S Compliance & Investigations full-time for more than a year

    Pros

    decent pay with all the allowances. Pay is on time and accurate. All travel, gas, and case expenses paid for. a lot of overtime available. If you can handle report writing, you won't have a problem.

    Cons

    Limited days off. Schedule is 12 days on, two days off. Routinely work 60+ hours weekly Case Managers micro manage your investigations. Not a lot of family time.

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  5. "Easy work, bad leadership."

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Investigator in North East, PA
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at G4S Compliance & Investigations full-time for more than a year

    Pros

    No direct leadership, which allows you to work hard without having someone looking over your shoulder.

    Cons

    Will fire you for things that are out of your control. Case managers and Investigative Managers vary, some are great, some are terrible.

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  6. Helpful (5)

    "An Honest SIU Review"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    SIU Specialist II 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at G4S Compliance & Investigations

    Pros

    Before I hired on as an SIU Specialist, I read many terrible reviews and began to doubt my decision. I was in a tough spot so I went ahead and took the job. It has been the best career move I have ever made. I work only SIU files (no surveillance) and make my own schedule. I came from a salaried job where I was expected to work no fewer than 65 hours a week (I was completely burnt out). When my current manager realized I was putting in 60 and 65 hours a week, he told me to stop. His exact words were "this job will never be more important than your family so try to get your priorities straight." I gained more respect for him that day and was very relieved. The Case Managers have a very hands-off approach and so long as you are competent and do your job well and on time, you will hear nothing negative from them. They are all very friendly people and never hesitate to help if they can. They don't mind giving reasonable extensions so long as you communicate the request and have a legitimate reason (aka one day late on a report because you were in the field all day.) My direct manager (Southern region) also has a very hands-off approach and does not micromanage. If I have a problem or a question, I call. Other than that, he checks in with me on occasion and let's me do my job. we only have one monthly regional meeting. I will say that in order to do this job you have to be able to manage yourself and your time very well. If you can't do that, this is not the job for you. Each region has their own quarterly bonus competitions which is a fairly neat way to motivate you to do well. Granted, the bonuses are not that much ($250 or so) the concept is good. In addition to that, there are monthly emails sent company-wide where employees can nominate other employees for recognition for doing well. Just another neat incentive. I've learned that I'm surrounded by people who genuinely want me to succeed. On a day to day basis, I review my case load, schedule where I need to be, go take statements or conduct scene inspections and write reports. At first it was very overwhelming but I found a rhythm. It's a manageable caseload also, but I'm the type who would rather have too many cases than not enough. You will meet people from all walks of life in this line of work. Sometimes that's good, sometimes it's bad. Overall, if you're seriously willing to work and not just skim by, the job is great. It's not always easy work either. I've had to stop on the side of the interstate for scene inspections, get measurements of dirty bathroom floors, go to fairly unsafe neighborhoods and talk to some people who really weren't thrilled to see me. But that's part of what you should expect in this line of work.

    Cons

    One thing that really burns me out is the travel. I cover three states. And no, even though I have driven 7 or 8 hours in one day, I have never had to spend the night away from my family. If you manage your time/travel well, that shouldn't be a problem. If you work trials, expect to put in no fewer than 15 hours a day. That's tiring but at least you get your hours. I've never had a week where I fell under 40 hours but there are occasional dry spells where the files just aren't there to work. I had to be creative, beg for files and do the best I could. Coming from salary to hourly, that's VERY stressful. Save your overtime when you get it for times like that! Report writing takes me longer than some of the other investigators (I'm too detailed), so that's something to watch for. Mileage isn't paid but you do get a company has card and an allowance for the use of your vehicle. if you're used to a mileage log, throw it away. I'd rather that anyway! I've heard a lot of very bad things about the surveillance work from the people I hired on with. Of approximately 20 or so, I only know of two who are still employed with the company in less than a year since hire date. Not sure what's going on with that. I've also heard some really rough things about different regional management (western) that made me wonder what's going wrong over there. I guess I got lucky and fell into really good management.

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  7. Helpful (7)

    "If you need a job, take it."

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    Former Employee - Field Investigator in Nampa, ID
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at G4S Compliance & Investigations full-time for more than 3 years

    Pros

    First and foremost, it is a job. The only pro’s that I can think of were the adventures that I was able to undertake and the fact that the company paid for it. The work itself is not hard, I was a surveillance guy and I did it well. I would generally get my assignments a few days in advance, I could look up the location and review the file. Doing a little online pre-work can help set the tone for the case. A lot of people are on face book and they or their family’s postings can show a lot of good intel. When the day came for the actual surveillance, it was best not to try to plan too far ahead. The case can end after a few hours or can carry well into the evening depending on the activity level of the subject. Then of course once you are finished and travel back home/hotel, you get the task of reviewing all of the footage and documenting that in a report. In my opinion, the reports are what set you apart from others. Anyone can be paid to sit on their butt in a car, but being able to document everything that occurred and having that attention to detail was key. The Case Managers for the most part are ok to deal with. There were a few that I did not like to deal with but that was few and far between. Some will micromanage the file and tell you specifically what to do and how to do it while others expected you to do your job and investigate. The Clients contacts that I dealt with were cool. Most wanted detailed updated throughout the day, others will never answer their phone. I guess that’s just how they roll. Some can be infuriating with their requests and expectations and it can make the job difficult.

    Cons

    The CONS? Well, as much as I like the work and as good as I was in the job. It did suck. I did not get paid nearly enough. Coming into the job, I was given the expectation that I could make serious money even with what I considered a low hourly rate. The talk of always staying busy with cases and travel was appealing to me. In reality, depending on the location, it was a bunch of smoke. In all 52 weeks of the year, I may have averaged 40 hours a week about half the time. Some weeks in the summer months would be 60-70 hours while in the winter, I have had 0 hours. The guaranteed days off are set to every other Sunday and Monday, that’s it! 4 days a month are guaranteed off but you will get a lot more time off than that but they expect you to be available for something to drop. It was like being on call all the time. I couldn’t schedule anything! As soon as I did, a case would get dropped on my schedule and I’d have to rearrange my personal life. Speaking of scheduling, I didn’t always know when my cases would be, I’d have to wait and check the schedule website after 5pm to see if I was scheduled for the next day. The travel had its Pro’s but it was also a real pain. The company does pay for the gas and hotel (-$75 a night) and a monthly vehicle allowance with a whopping $20 per Diem. I and other Investigator’s that I worked closely with were often sent out of our local area or out of state for 7+ days at a time. It is very difficult on the family to do that. And just because you are out of town for that length, does not mean each day will be a full day of work, some days could be only a few hours or there would be multiple cases in multiple cities along the way. Finish one case and move on to the next. And all travel time is paid out a minimum wage. Driving 10 hours for $80 just to have the case implode and then drive home, a waste of 3 days. I worked as an investigator for several years. I had very low living expenses and I had hopes that this job would help with gaining experience for something greater down the road but I was wrong. With the expectation of making over $30k per year, I only broke $20k 1 time and that was including the vehicle and other perks. If you plan on taking a job here, listen carefully, plan accordingly, and don’t let them burn you out. Put your foot down and don’t be afraid to say NO. They will burn you up if you let them. If you want to make money here, you have to be a workaholic and forget any sort of family life.

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  8. Helpful (7)

    "Would rather work in retail"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - investigstor 
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at G4S Compliance & Investigations full-time for less than a year

    Pros

    The investigation managers are great and honestly deserve way better than to have this company ruin their career.

    Cons

    Where to start... You will be lied to throughout the entire training process. You will be told one thing by the VP, but no one else knows about it so when you do it, it's wrong. And coincidentally, no one EVER recalls telling you that. Funny how that works. Also, the case managers are a joke. They give you case grades, which ultimately affect your work and your image in the company, with absolutely no guidelines. However they are feeling that day will reflect in your grade and make you look bad. And if they don't like you, good luck on keeping your employment. Most of them are arrogant and make you feel so low. It's so wrong to give someone who isn't your manager so much power to influence your employment in the company. Also, if you have any experience in the field of investigations, this isn't the place for you. They don't value your experience and expertise in the field, as you are pretty much forbidden from making any decisions on your own. You have to call the case manager (who usually has NO field experience) and ask them. It's ridiculous. The pay is low and the vehicle allowance is a complete joke. The company only cares about those people who are willing to give everything, so that pretty much excludes anyone who cares about spending time with their families or having time off work. PTO is per managements discretion and will deny it to you during the slow months because they don't want to pay your for it. You have to have a GPS on at all times, that you have to pay for! They will say it's because the clients want to know, but that's a lie. It's so they have every excuse to get rid of you if they don't like you. This company doesn't care about its investigators. Word to the wise GO SOMEWHERE ELSE. You're way more valuable than this company will make you feel.

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  9. Helpful (4)

    "Field Investigator"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at G4S Compliance & Investigations

    Pros

    The Investigation Manager is great!

    Cons

    Absolutely everything...arrogant case managers who treat the field investigators like peons; low pay, jerky payroll lady (not Lorena); tedious nightly payroll input; inefficient scheduling process on extranet; incompetent IT, 90 day wait period for all benefits except health insurance; daily trips to gas station; and an obnoxious amount of "you must do it this way" mentality. G4S C&I has a grading system identical to college...you get graded on the reports you submit and ideally should maintain a 3.70 GPA. These grades are made by the case managers; so if they like you, you do well; if not, you're screwed.

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  10. Helpful (6)

    "Private Investigator working full time for G4S"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Investigations Specialist in East Gaffney, SC
    Doesn't Recommend
    Neutral Outlook

    I have been working at G4S Compliance & Investigations full-time for more than 3 years

    Pros

    Some of the case managers are a pleasure to work with. Pay checks are reliable.

    Cons

    Compensation is not realistic to job requirements. Travel to each job is paid at minimum wage. Upon arrival at the case assignment case rate applies. $16.50 average after departing assignment to home minimum wage applies. Excessive wear and tear 6&7 days a week in your personal vehicle. Average is 50K as small vehicle allowance is provided but it doesn't cover enough to be of any real value. Rest days are few and far between. Average one weekend off every two weeks no break in between. One supervisor worked 30 days straight. Some states are over loaded with work for Investigators while others as mine have dry spells with no work for a week. You are responsible for paying for your own license in your home state. This can be a huge expense each year. You are responsible for buying your own equipment. Ie Laptop, video camera, surveillance equipment, all items needed to perform the job. The job is never ending. Most assignments have 6:00 am start times which require a 3:30am wake up and departure. Payroll each day can only be uploaded after 7:00pm whether you work a case or not an NBT payroll is required Everyevening after 7:00pm showing you have checked email, Schedules,and voicemail. One case manager maybe two are the only contacts with Investigatirs in the field. Very little contact occurred with other G4S supervisors unless there is a problem then you will hear from them. There is no uniformity in the methods of Case Managers who handle your Many cases. Some will love you others will not like you and that influences your case grades each day. Case grades are very important. It provides an over all overview of your work quality and consistency in maintaining a quality product. They need a much more reliable program of grading each case report. Some case managers have been known to get in a hurry and just click a random score of 1.5 or 2.0. Not a good score when in reality the case file was extensive it just didn't have any video of the claimant due to no claimant activity. The score should be an 3.0. 4.0 is the highest rating.

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