I worked at GSM London full-time
You are able to make some great friends with fellow staff members which make it bearable, closely located to a market with good food and easily accessible via DLR and train
You will most likely be managed by people who are less qualified than you and really have no idea of what they're doing - the easiest way to get ahead is to suck up to managers and be horrible to your own staff who are putting in the real effort. Despite managers being less qualified they will speak to you in a condescending tone as if you are just a puppet and there isn't much real use for you but when you are sick and need a day off/to go home they will notice your absence.
This establishment does not appreciate their student body and despite half the students not even being able to speak English will take all the money they can from them before kicking them out for not progressing quick enough. It is hard not to feel terrible for students, who should not have been enrolled in the first place, who are being told they've been taken off the course. Students can also be incredibly rude and irrational - they'll insist they are correct despite being completely wrong a large portion of the time. Rather than your managers stepping in and assisting they'll shy away from the confrontation while the students yell 'GET YOUR MANAGER'. They'll slide out the door and wait for the chaos to be over, forbid they did any work.
Any suggestions you make for the betterment of students will fall on deaf ears as they generally don't allow the 'university' to make a profit.
It was hard not to laugh at this place every moment you're there. There is absolutely no work-flow as you can email different departments 5 times within 2 weeks and they still won't get the work done. Managers will tell you to get off your mobile phones although they'll be on theirs doing absolutely nothing all day. The staff members who deserve credit aren't given any only people who suck up to management are appreciated.
Advice to Management
Close down - you're using venerable members of the community who are wanting a REAL education to make a profit for the monkeys upstairs. Get a grip
I worked at GSM London full-time (More than a year)
The people - some really bright people across the company and teams are usually trying to make the student experience better
Library - New library at Greenwich meets the students needs
There's a lot....
Salary and benefits - benefits are non existent and salary is below what other businesses in the same industry are paying.
Development and progression - Again pretty non existent unless your friends with people above. Rarely do vacancies go to people within the business and rarely are staff given the guidance or training needed to progress.
Staff turnover - After the above two it's probably not a surprise that turnover is appalling. The majority stay for 1-2 years. It's good if you want a particular job title on your cv but don't come here looking for a career because you won't find one.
Management - Description not necessary - read the other reviews
In Decline - The business is in decline. Less students, more problems with immigration etc. If you're already in a job and looking for a new one surely you want to work somewhere that's expanding not just replacing people on the titanic.
Advice to Management
Keep your loyal staff. Turnover shows that you should value the ones that haven't left the mess you made. Also once TDAP fails cut some of the overpaid contractors and managers that aren't contributing to the overall 'experience'. Also add some benefits to the package. 5 days extra holiday doesn't cut it when you work 9-6 5 days a week.
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