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GTL Customer Service Representative Reviews

Updated Dec 29, 2020

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Found 3 of over 107 reviews

1.0
0%
Recommend to a Friend
GTL President and CEO Deb Alderson
Deb Alderson
0 Rating

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  1. 1.0
    Former Employee, less than 1 year

    No interest in helping customers

    Dec 29, 2020 - Customer Service Representative in Gainesville, FL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Um, benefits maybe? Hard to come up with a pro

    Cons

    Training was read aloud word for word in manual; when questions arose, no assistance from leads bc they were also on calls; at one point, I was told that I was to provide minimal information and get off the call bc we do not make enough to do anything more.

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    2 people found this review helpful
  2. 3.0
    Former Employee, more than 3 years

    they bought our company, PCS, and laid half the company off -including myself

    Aug 21, 2012 - Tier III Technician/Customer Service Representative in Fort Worth, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    They gave me a large severance package and allowed me to collect unemployment for a year after termination.

    Cons

    They changed everything in the company and outsourced to Mexico for customer service.

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    5 people found this review helpful
  3. 1.0
    Current Employee, more than 10 years

    customer service

    Sep 17, 2017 - Customer Service Representative in Mobile, AL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Love working with customers. Love what I do.

    Cons

    3 minutes 30 seconds talk time per customer . Lose bonuses. Very low hourly wage. Temps make more.

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    3 people found this review helpful
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