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GTL Tech Support Reviews

Updated Apr 3, 2021

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4.3
99%
Recommend to a Friend
100%
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GTL President and CEO Deb Alderson
Deb Alderson
2 Ratings

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  1. 4.0
    Current Employee, more than 8 years

    Nice and balanced work life

    Apr 3, 2021 - Site Administrative Tech 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Management is fair Recent changes have made things better

    Cons

    Pay needs to be worked on

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  2. 5.0
    Current Employee

    Great Place to work.

    Oct 15, 2020 - Tech Support in Altoona, PA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great Benefits. Learn a lot.

    Cons

    Must go through a lot of red tape to get things done.

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  3. 3.0
    Current Employee, more than 5 years

    Dead end job - No upward mobility

    Jul 9, 2013 - Tech Support 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The people are good to work with. IF you do your job, you have no need to worry about losing it.

    Cons

    There is absolutely no upward mobility, UNLESS you are willing to relocate to the home office. We have watched while people in their first year have been promoted while others that have been here 8 years or more have sat because they are in the "wrong" office. The company does not care about its customers, its employees, or anything but the bottom line. This company is owned by an investment group, so do not expect it to be run like a business. It is run to make money. Raises were given this year, but this is the first time in two years. Upper management has no direction. They do not care about customer service, which shows in their demand that tech's constantly be availavle to answer calls, rather than work issues that are existing, or hire techs to replace the people that have been lost, which would alleviate this issue. Instead, they buy other companies, and force the techs we have to start answering the phones for them, as well, with little to no training on those platforms, and open tickets for other groups because they take on the peope from those companies instead of hiring or promoting people for our own.

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    2 people found this review helpful
  4. 3.0
    Former Employee, more than 3 years

    No room to grow

    Oct 24, 2016 - Tech Support in Fort Worth, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Laid back environment. Good place to get your feet wet if you're new to IT, or fresh out of college.

    Cons

    There is not any room for growth, unless you relocate. The compensation is considerably below the local averages, no integrity. Made several promises upon hiring, none were followed through on, just recieved one excuse after another. They hire new employees fresh out of college, and pay them more than there tenured employees doing the same roll. Raises were tiny, if you got one at all ( >2% )

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    8 people found this review helpful
  5. 2.0
    Former Employee, more than 3 years

    Progressively declining

    Jun 8, 2012 - Tech Support 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Experience - they will hire into the technical support field without a degree. Benefits - the offer very competitive benefits (medical, dental, 401k, etc..)

    Cons

    increasing work load. often, no progressive compensation. little to no training (CE).

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    3 people found this review helpful
  6. 4.0
    Current Employee, more than 8 years

    Good Company to Work For

    Sep 7, 2015 - Tech Support Tier II in Mobile, AL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good working environment, good management and coworkers, have learned many new skills.

    Cons

    Pay not that great, not a whole lot of opportunities to advance.

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    3 people found this review helpful
  7. 3.0
    Current Employee, more than 10 years

    Tech Support Specialist

    May 22, 2015 - Tech Support Specialist in Gainesville, FL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Retirement - up to 6% matching.

    Cons

    pay is below national average. career movement within company is difficult.

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    1 person found this review helpful
  8. 1.0
    Former Employee, more than 3 years

    The money was good.

    Apr 7, 2014 - Site Administrator/Tech 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Being able to interact with all types of cultures, and personalities.

    Cons

    Poor management, micro manages. They have an unrealistic view of their clients, as well as their employees.

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    1 person found this review helpful
  9. 3.0
    Current Employee, less than 1 year

    Tech Support

    Jul 25, 2017 - Tech Support in Fort Worth, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    benefits are really great and laid back environment

    Cons

    seems like training is really done by just learning on your own

    3 people found this review helpful
  10. 4.0
    Former Employee

    Great place

    Jan 26, 2010 - Tech Support in Gainesville, FL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Interesting job and great benefit package

    Cons

    Constant procedure changes without proper training

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    1 person found this review helpful
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