Gartner Employee Reviews about "middle management"

Updated Jan 18, 2021

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Found 81 of over 5,031 reviews

3.9
74%
Recommend to a Friend
86%
Approve of CEO
Gartner CEO and Director Gene Hall
Gene Hall
2,826 Ratings
Pros
  • "They completely understand how to help individuals balance a work/life balance(in 409 reviews)

  • "Employee friendly work environment(in 179 reviews)

  • Cons
  • "Work-Life balance is highly variable(in 143 reviews)

  • "Middle management is super duper fat(in 83 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Reviews about "middle management"

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    1. 5.0
      Former Employee, less than 1 year

      A great place to work

      Aug 17, 2018 - Account Representative in Egham, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great career progression opportunities available. Environment is relaxed but high performing. - High recognition and high rewards for high performance

      Cons

      - Too much middle management. - Outdated sales methodology - Often too process driven.

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    2. 3.0
      Former Employee, more than 3 years

      Good to learn, not good to grow

      Nov 9, 2020 - Account Executive (MSE) in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - The place is great to learn new things,and make your first career steps - Gartner has a good work-life balance and offers the freedom to experience new things - The targets are reasonable and unlimited accelerators allow for a high earning potential

      Cons

      - Gartner's middle management is (very) weak; top-performers are promoted based on sales merit, not on managerial potential - The culture at Gartner is very focused on results, which can be a good thing.. at times, it leads to a toxic working culture - There is a very high turnover in terms of people

      6 people found this review helpful
    3. 2.0
      Current Employee, less than 1 year

      Good place to start your career, no place to stay long term

      Oct 1, 2020 - Account Manager in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great sales academy, Ownership and large responsibility with little experience

      Cons

      Process driven, no autonomy, micromanagement, focus on identifying low hanging fruits and bring in business rather than providing value to clients, poor middle management, no culture in EMEA MSE

      5 people found this review helpful
    4. 4.0
      Current Employee, more than 1 year

      Great place but no dream job

      Dec 23, 2019 - Account Manager MSE in Egham, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      + get to learn from exceptionally talented trainers and peers + uncapped commission and increasing pay commission after hitting quota gives a great earning potential for even less-tenured people (most people starting in MSE role have less than 2 years of sales experience) + Gartner invests so much resources in salespeople and training + Paid holiday (and +1) when exceeding quota with certain amount + People are given a fair shot: you will pass probation with no deals done, if trainers and management see you doing the right things + I couldnt imagine a better place to grow as a sales professional early in your career. Its a challenging service to sell, if you can do that, you can sell everything. And if you are proactive and seek for advice, you WILL learn to do that, if you stick with it.

      Cons

      - Middle management full of people who dont know how to actually manage, support and lead people - Account Manager/Executive job in certain side of business is a mix of business development, account management AND service delivery - there is an insane amount of work to do, often you fell inadequate and not having time to do all the jobs properly, which is not good - management cant help you handle these "different roles within your role" and often pressure you to do less for clients and try to close deals - if you get unlucky, you get a bunch of shity accounts the previous AE didnt attend to, and you have to work even harder for them --> this causes you to have less time for new deals and get cancels, ultimately resulting in disappointing results. While the people who didnt tend to these accounts might have at the same got a promotion to a BD role, so they are rewarded for this behavior and someone else is picking up the pieces. Management doesnt seem to recognize this, they will say to you that you should "stop complaining and limiting your mindset, plan how you can get yourself back up". In a way good advice, but again the support in this is lacking. -Work life balance: you can work from 9-5 and get lucky and get good results, especially in first year if you are aligned with a good client portfolio. But normally if you want to succeed and make money, you have to work 50-60hr weeks constantly. If you dont mind that, then good for you, you might be an excellent fit here (but also make more money somewhere else).

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      5 people found this review helpful
    5. 3.0
      Current Employee, more than 1 year

      Not bad, not great either.

      Oct 9, 2019 - Account Executive in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Fun work environment if you are placed in the right teams.

      Cons

      Middle management lackluster, offices in the middle of nowhere, success depends on the territory you are aligned to.

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      5 people found this review helpful
    6. 3.0
      Current Employee, more than 1 year

      middle-management need to move with the times

      Apr 7, 2019 - Research Specialist in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      pleasant environment not too pushy nor mirco managed, free fruit!

      Cons

      clicky department mangers seem to struggle separating work and personal relationships. lack of opportunity to progress career except for filling dead mens shoes. also hard not to feel promotion is more about being best friends with managers than actual ability. finally despite the entire role being easy and even set up for remote working, and despite our analysts telling our clients to not let middle management not get in the way of this, Gartner does not practice what it preaches and managers have no flexibility to even trial it.

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      2 people found this review helpful
    7. 4.0
      Former Employee

      Account Manager

      Sep 11, 2018 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Very good training, vibrant culture, great career opportunities.

      Cons

      Middle management - internal processes too time consuming

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    8. 4.0
      Current Employee, more than 1 year

      Great opportunities

      Aug 21, 2017 - Recruiter in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great opportunities for progression and personal development. Collaborative environment. Brilliant senior leadership with a clear vision.

      Cons

      Pay is out below market rate. Historic/legacy middle management can lack structure.

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    9. 1.0
      Current Employee

      Avoid Gartner SMB

      Jan 29, 2017 - Account Executive SMB in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Nice benefits such as private medical care and generous holiday allowance - You will get given time off for extenuating circumstances e.g. sickness/bereavement - If you work hard or appear to work hard, then you will reap the benefits with new opportunities within Gartner - Gartner is a fantastic brand to have on your CV especially if you have an interest in the Vendor community - Great opportunity to have exposure to the C-Level and world class training.... But please read the cons...

      Cons

      - Forget about work life balance the minute you join. This job is constant pressure and you will be expected to work late hours, work after work at home and work on weekends. - Sales managers are only promoted from within, this means you could be a top performer as an Account Executive but have no knowledge of how to manage a team. This often leaves teams with leaders with 0 experience or interest in developing staff. - This is a metrics driven company where you will not be valued as an employee, you are just a number. Management are aware that you can be replaced easily as they are always recruiting for new sales people. This is not a good thing, as many of the new hires that join are asked to leave before the 6 month mark. - Gartner is a test from day one. You join the sales academy for 4-8 weeks and you have to consistently pass tests and at the end pass a 'sales call' role play which is nothing like a real sales call. Your job is not secure until you pass the training and once you've passed your 6 months probation on the sales floor. Many new hires are asked to leave after their role plays or at probation review. - Middle management can get away with just about anything, whilst Account Executives are put under the microscope. - HR will not intervene when Employment Law is breached which questions Gartner's core value 'integrity' - When you join the floor you will be given all the accounts from the team with no propensity to spend, guaranteed cancels and not paying their bill. This hinders an AE's success and is unfair.

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      20 people found this review helpful
    10. 4.0
      Current Employee, more than 1 year

      Account Manager

      Nov 27, 2016 - Account Manager in Staines, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Very good platform to further develop valuable skills in not just selling but understanding the world of business from a technology point of view. A lot of resources provided to learn new skills and experiences.

      Cons

      Middle management - need to invest more in leadership courses or leadership in general. It is a difference being a great sales rep and being a leader.

      1 person found this review helpful
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