Great Western Railway Reviews

Updated Jan 27, 2022

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Found 123 of over 134 reviews

4.4
96%
Recommend to a Friend
91%
Approve of CEO
Great Western Railway Managing Director Mark Hopwood
Mark Hopwood
75 Ratings
Pros
  • "Such as free travel within the First Group (limited for the other companies) for you and your family members or your partner(in 20 reviews)

  • "It’s Avery nice work environment with a good salary, I definitely recommend working for GWR(in 13 reviews)

  • Cons
  • "Shift work was hard to keep up with(in 12 reviews)

  • "IT services are poor due to low investment as investments are focused to trains and engineering services(in 7 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee

      Great company to work for.

      Jan 17, 2022 - Train Driver in Westbury, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      4 days weeks Good pension Overtime avaliable

      Cons

      High level of concentration needed

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    2. 4.0
      Current Employee

      Great Company Good pay

      Jan 27, 2022 - Service Deliver Assistant in Bristol, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good pay Loads of overtime Can do courses some staff are friendly

      Cons

      Too Many know it all Management slow to deal with issues making issues worse Management don't work together and poor communication

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    3. 4.0
      Current Employee, less than 1 year

      A fast-paced, highly reactive work environment but with rewarding instances.

      Jan 12, 2022 - Crew Delivery Manager in Swindon, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Free travel Opportunities of working up the ladder Great benefits (health/financial/personal development) Diverse workforce Attractive roster

      Cons

      No breaks Some lone working Can be stressful 24/7 Shift work (can discourage some)

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    4. 5.0
      Former Employee, more than 1 year

      Great place to work

      Dec 5, 2021 - Internal Communications Coordinator 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Variety of work, good company culture, good benefits

      Cons

      Limited room for internal progression

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    5. 5.0
      Current Employee

      Great

      Nov 30, 2021 - Customer Host in Worcester, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good employer and salary only 35hrs

      Cons

      Things take ages to change

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    6. 5.0
      Current Employee

      Excellent place to work

      Nov 26, 2021 - Customer Service Trainer/Manager in Swindon, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Supportive, career opportunities, excellent values, development, recognition

      Cons

      I do not experience any cons

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    7. 3.0
      Current Employee, more than 1 year

      Train spotters paradise

      Nov 17, 2021 - Dispatch Team Leader in Bristol, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Free train travel across the entire network

      Cons

      Very Early starts and late finishes

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    8. 5.0
      Current Employee

      Caring and supportive

      Oct 27, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Really great company to work for.

      Cons

      Not really any cons to this company.

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    9. 5.0
      Current Employee, more than 3 years

      Good company

      Oct 25, 2021 - Human Resources Administrator in Swindon, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good company that cares about its employees, free travel perks, good training programmes, flexi working

      Cons

      Can’t think of any, it was a great company to work for

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    10. 4.0
      Current Employee

      Customer service Great Western Railway

      Oct 31, 2021 - Customer Service in Cheltenham, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Pension, 35 hour week, good people, free/discounted rail travel.

      Cons

      Shifts, bank holiday work, staff go sick frequently

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